BoldDesk vs Freshdesk
4.5/5 on G2 AI-native Freshdesk alternative with unlimited human agents
AI agents that resolve, triage and assist on every account and channel. You pay for the AI work, not headcount, with unlimited human agents on every plan. No per-agent seats, Copilot fees or per-session charges.
- 15-day free trial
- No credit card required
- Free migration on every plan
- 3M+ tickets migrated
Moving from Freshdesk? Talk to a migration expert
Trusted by global brands and growing teams alike
- Backed by Syncfusion The company behind BoldDesk
- 25+ Years in business
- 80% Of the Fortune 500 use Syncfusion software
- 41K+ Companies worldwide
- SOC 2 Type 2 GDPR compliant
- HIPAA With a signed BAA
- 99.9% Uptime SLA
Why BoldDesk is the best alternative to Freshdesk
An AI-native help desk with unlimited human agents: AI agents, Copilot and MCP actions from one credit balance, at a plan price that does not grow with your headcount.
| Area | BoldDesk | Freshdesk |
|---|---|---|
| Human Agents | Unlimited on every plan | Every agent is a paid seat, $19 to $89 a month |
| AI Agent | 500 to 2,500 free credits a month included, then $40 per 1,000 credits | 500 free sessions once, then $49 per 100 sessions |
| AI Copilot | Uses your AI credits, no per-agent fee | Paid add-on, $29 per agent a month |
| MCP Actions | Uses your AI credits, no separate fee | $15 per 1,000 MCP actions, billed on top |
| Live Chat, WhatsApp and Social | Live chat, WhatsApp, Facebook, Instagram and Telegram from Momentum AI | Freshdesk Omni required $29 to $119 per agent a month |
Autonomous AI agents
AI-native customer service that resolves, not deflects
Autonomous AI agents recognize each business account, act in the systems behind it and close the ticket on their own, within your policies and contracts, with unlimited human agents on every plan.
Our dashboards were down for 4 hours on Tuesday. Under our Enterprise SLA, please apply the service credit to our next invoice.
Understood
Actions
Understands every account
The AI agent reads the request on any channel, recognizes the company, its plan and contract, and grounds every answer in your knowledge base and past tickets.
96% accuracy in G2’s AI CX agent evaluation, tied for the highest
On Freshdesk
Freddy AI Agent is billed by the session: 500 free once, then $49 per 100.
Our dashboards were down for 4 hours on Tuesday. Under our Enterprise SLA, please apply the service credit to our next invoice.
Understood
Actions
- Confirm incident INC-2291 Jira
- Read the contract’s SLA terms Salesforce
- Credit $1,800 on the next invoice Stripe
Takes action in your systems
Through AI actions over API and MCP it checks incidents, reads contracts in your CRM, applies credits and updates subscriptions in the tools you already use. Skills teach it a task once.
AI actions over API and MCP on every plan, from your AI credits
On Freshdesk
MCP actions cost $15 per 1,000, billed on top of the plan.
Our dashboards were down for 4 hours on Tuesday. Under our Enterprise SLA, please apply the service credit to our next invoice.
Credit over $1,000: sent to the account owner for approval
Approved by Maya Chen (Customer Success)
Understood
Actions
- Confirm incident INC-2291 Jira
- Read the contract’s SLA terms Salesforce
- Credit $1,800 on the next invoice Stripe
Stays within your guardrails
Human in the loop where you want it: the agent asks the account owner to approve the actions you choose, like a service credit over $1,000, hands off with a summary when confidence is low, and logs every step.
89% policy compliance in G2’s evaluation, and a trace log of every step
On Freshdesk
Every person who steps in is a paid seat, $19 to $89 a month, and Copilot adds $29 per agent.
Our dashboards were down for 4 hours on Tuesday. Under our Enterprise SLA, please apply the service credit to our next invoice.
Approved by Maya Chen (Customer Success)
Done: a $1,800 SLA credit is on your next invoice, and the incident report is attached. Anything else I can help with?
CSAT survey sent
Understood
Actions
- Confirm incident INC-2291 Jira
- Read the contract’s SLA terms Salesforce
- Credit $1,800 on the next invoice Stripe
- Reply, close and send CSAT BoldDesk
Closes the ticket, on every channel
It replies, updates the account, closes the ticket and sends the CSAT survey, on email, portal, chat, WhatsApp and social, around the clock, with one AI agent for all of them.
One AI agent and one credit balance across every channel, on every plan
On Freshdesk
Live chat, WhatsApp and social need Freshdesk Omni, $29 to $119 per agent a month.
On Freshdesk, each of these steps is billed on top of the seat price. On BoldDesk, all four run on the AI credits in your plan.
Tested by G2 on 50 real support tasks. Tied for the highest accuracy
G2 ran nine customer experience AI agents through the same verified dataset: grounded answers, account actions, troubleshooting, and escalation by policy. BoldDesk was scored independently, like every other vendor.
Source: G2 AI CX Agent Evaluations, General CX leaderboard. Scores reflect G2’s evaluation on the date shown and may change as agents are re-tested.
Savings calculator
How much would you save by switching?
Enter your Freshdesk plan and volume. Both sides price the same team and the same AI workload, at list prices.
Free migration
Free Freshdesk migration, done for you
A dedicated migration specialist moves your Freshdesk data and sets up BoldDesk with you, free on every plan.
Still under a Freshdesk contract? We cover up to 6 months of your remaining contract fees.
Book a 1:1 Freshdesk Migration Call- Migration
- Free
- Onboarding
- Free
- Tickets migrated
- 3M+
- Uptime SLA
- 99.9%
-
Book a call
Agree on what moves and how it maps.
-
Configure
Fields, views, SLAs and automations.
-
Test migration
Check a sample before going on.
-
Go live
Final move, with no downtime.
Feature comparison
BoldDesk vs Freshdesk, feature by feature
What each product’s AI and plans include, and where you pay extra for it.
- Included
- Limited or paid add-on
- Not available
| Feature | BoldDesk | Freshdesk |
|---|---|---|
| AI | ||
| AI agent that answers customers | Included. Every plan | Included. Freddy AI Agent, billed per session |
| AI actions over API and MCP | Included. Every plan | Limited or paid add-on. $15 per 1,000 MCP actions |
| Agent assist without a per-agent fee | Included. Every plan | Not available. Copilot, $29 per agent a month |
| AI included in the plan price | Included. AI credits on every plan | Limited or paid add-on. 500 sessions once, then $49 per 100 |
| AI insights in reporting | Included. AI agent dashboards from Momentum AI | Limited or paid add-on. Freddy AI Insights on Enterprise |
| Agents and plans | ||
| Unlimited human agents | Included. Every plan | Not available. Per agent, $19 to $89 a month |
| Free trial | Included. 15 days | Included. 14 days |
| Channels | ||
| Email and portal ticketing | Included. Unlimited tickets | Included. Every plan |
| Live chat, WhatsApp, Facebook and Instagram | Included. From Momentum AI | Limited or paid add-on. Freshdesk Omni, $29 to $119 per agent |
| Phone | Limited or paid add-on. Through Aircall, Ringover or Twilio | Included. In Freshdesk Omni |
| Self-service and reporting | ||
| Knowledge base and customer portal | Included. Every plan | Included. Every plan |
| Multilingual knowledge base | Included. From Momentum AI | Included. From Pro |
| SLA and ticket dashboards | Included. Every plan | Included. Every plan |
| Custom dashboards | Included. Enterprise AI | Included. From Pro |
| Security and compliance | ||
| SOC 2 Type 2 | Included | Included |
| HIPAA with a signed BAA | Included. Enterprise AI | Included. Enterprise |
| Audit logs | Included. Every plan | Limited or paid add-on. Enterprise only |
| Single sign-on | Limited or paid add-on. From Momentum AI | Included. SAML on every plan |
| Choice of data region | Included. US, EU, India, Australia | Included. US, EEA, UAE, India, Australia |
| Support and roadmap | ||
| Support on every plan | Included. 24x7 email support, plus live chat | Included. 24/7 in-product chat, 24/5 live chat |
| Public product roadmap | Included. Planned items by month | Not available. Not published |
Facts from each vendor’s public pricing, trust and help pages, checked November 2026.
Security and compliance
Enterprise-grade security and compliance
Audited security, encryption and access controls protect every ticket and conversation, with your data stored in the region you choose.
- SOC 2 Type 2 report & GDPR compliant
- AES-256 encrypted infrastructure
- SSO and IP restrictions
- HIPAA compliance with a signed BAA
- Secure cloud architecture
- Role-based access control and audit logs
- Data regions: US, EU, India and Australia
- 4
- Uptime SLA
- 99.9%
- Audit logs and role-based access
- Every plan
Customer reviews
Rated 4.5/5 by support teams on G2
-
"BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products."
John S Head of Customer Support, Ethos Beauty Partners
-
"The overall application functionality is good, UI/UX and the configurations including automations all the other services are constantly working fine."
Harsha R Support Team Lead, LTIMindtree
-
"BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully."
Carlos R VP of Operations, Movisis Tecnologia Limited
G2 Fall 2026 awards
4.5/5 on G2 · Fall 2026: 100 badges across 12 categories, including Leader, Momentum Leader and High Performer
Questions before you switch
Is BoldDesk really cheaper than Freshdesk?
For most teams with AI, yes. A 50-agent team on Freshdesk Enterprise with Copilot for 15 agents and AI sessions pays about $93,900 a year at list prices; BoldDesk Enterprise AI with enough credits for the same AI work is about $25,908. Because BoldDesk never charges per agent, the gap grows with your team.
What does unlimited human agents mean?
Add as many human agents as your team needs at no extra cost. Each agent seat is for one named person in your organization handling your own customers' support. Shared logins, reselling seats or bulk automated accounts aren't permitted.
What if we run out of AI credits?
Your plan, human agents and features keep working. We alert you at 80% and 100% of your credits. Top up at $40 per 1,000 credits, upgrade, or route new conversations to human agents until your credits reset. We never add overage charges automatically.
What moves from Freshdesk?
Tickets with public replies and private notes, articles, contacts, companies and tags move with their original dates. Our team recreates your automations, SLA policies, ticket forms, groups and roles, and walks your agents through go-live.
Where does Freshdesk do better?
Freshdesk has a built-in phone system in Freshdesk Omni, holds ISO 27001 and 27701, allows more API calls a minute on its top plan, and has a larger app marketplace. If one of those is a must-have, weigh it before you switch.
Does BoldDesk have AI like Freshdesk’s Freddy?
Yes, built into every plan. BoldDesk’s AI agents answer customers, take actions over API and MCP, triage tickets and help your team write replies, all from one AI credit balance. You pay for the AI work, not per agent: no Copilot seat fee, no per-session charge and no separate MCP action fee.
Is BoldDesk a good Freshdesk alternative for B2B support teams?
Yes. Contact groups keep each business customer’s people, tickets and access together. AI agents act on account and contract data through API and MCP and ask a person before the actions you choose, and every plan includes unlimited human agents, so bringing account managers or engineers into tickets does not raise your bill.
Where is our data stored, and where does the AI process it?
You choose where BoldDesk stores your data when you sign up: the US, the EU (Netherlands), India or Australia, on Google Cloud and Microsoft Azure. AI and other processing happen mainly in the US, whichever storage region you pick. Enterprise AI adds HIPAA with a signed BAA, data redaction and IP restriction.
Which BoldDesk plan replaces our Freshdesk plan?
Freshdesk Growth maps to Scale AI ($99/month), Pro to Momentum AI ($499/month) and Enterprise to Enterprise AI ($999/month), billed annually. Every plan includes unlimited human agents and a 15-day free trial.
Ready to move on from Freshdesk?
Put AI agents to work with unlimited human agents. Start a free trial, book a demo, or let our migration team plan your switch.
Talk to a migration expertFreshdesk, Freddy and Freshworks are trademarks of their owners, named here only to compare products. Prices are list prices in USD from each vendor’s public pages, checked November 2026; confirm current terms with the vendor before you buy.