AI Agents
AI Copilot
AI Actions
AI ROI Calculator
SaaS
Insurance
Telecom
Healthcare
Startups
Fintech
Email Ticketing System
Shared Inbox Software
Multi Brand Help Desk
Internal Help Desk Software
Trouble Ticketing Software
Mobile Help Desk 
Blog
Most small businesses focus on building their brands by providing top-quality products and services and excellent customer support.
As customer support demands grow, manually managing inquiries becomes harder to scale. Help desk software for small businesses offers a smarter solution by streamlining support through ticketing, automation, and a centralized knowledge base.
In this blog, we will discuss why small businesses require help desk systems, some of the best help desk solutions, and how to choose the perfect one.
What is help desk software for small businesses?
Help desk software for small businesses is a digital platform that helps manage customer support by tracking, prioritizing, and resolving issues across channels like email, chat, social media, and phone, all in one place.
Designed with simplicity and scalability in mind, help desk tools empower small business teams to deliver professional-grade support without the need for large IT departments.
By automating routine tasks and providing valuable insights into customer interactions, help desk software enables small businesses to build stronger relationships, improve response times, and grow sustainably.
Comparison of the best help desk software for small businesses
The following summary table consists of the best help desk software in the market today, with their respective top features and pricing plans.
Find the information you need and match it to your business requirements:
| Help desk system | Pricing | Free trial | Features | G2 rating |
| BoldDesk | Starts at $12 agent/month | 15 days |
|
4.5 out of 5 |
| LiveAgent | Starts at $15 per agent/month | 14- or 30-day |
|
4.5 out of 5 |
| Help Scout | Starts at $50 per user/month | 15 days |
|
4.4 out of 5 |
| Kustomer | Starts at $89 per user/month | 30 days |
|
4.4 out of 5 |
| ServiceNow | Customized | Upon request |
|
N/A |
| Spiceworks | Free | Free |
|
4.3 out of 5 |
| SupportBee | Starts at $17 per user/month | 14 days |
|
4.2 out of 5 |
| Front | Starts at $25 per feat/month | 7 days |
|
4.7 out of 5 |
| HappyFox | Contact HappyFox | 14 days |
|
4.5 out of 5 |
| Jira Service Management | Starts at $19.04 per agent/month | 14 days |
|
4.3 out of 5 |
| Hiver | Starts at $19 per user/month | 7 days |
|
4.6 out of 5 |
Top small business help desk software
For any small business to thrive, it must know the right tools available to provide exceptional customer service. Let’s look at these top help desk tools for small businesses that you can use with ease.
1. BoldDesk
BoldDesk is a powerful and modern help desk solution designed specifically to meet the needs of small businesses.
With its rich feature set, including a ticketing system, knowledge base, AI, and collaborative tools, it empowers teams to manage customer concerns efficiently and deliver exceptional service.
By streamlining workflows, enhancing agent productivity, and ensuring secure, data-driven support, BoldDesk helps small businesses elevate their customer experience and scale with confidence.
BoldDesk’s key features
- Ticketing system: Automatically organizes incoming customer requests into tickets, making it easy for small teams to manage and assign tasks efficiently.
- Helpdesk automation: Automates repetitive tasks, freeing up time for agents to focus on more complex customer needs and improving overall productivity.
- Live chat software: Supports small teams in real time by enabling quick responses across multiple channels, helping them stay connected and responsive without large resources.
- AI-Powered support: AI agents and AI Copilot tools help small teams understand customer sentiment and respond accurately, minimizing errors and saving time.
- Knowledge base software: Centralizes company information for easy access, reducing repetitive queries and empowering both customers and team members with self-service options.
- Integrations and customization: Let’s small businesses connect their favorite tools and tailor the help desk to match their brand, without needing complex setups.
- Omnichannel customer service: Combines customer issues from various platforms, such as Email, Facebook, or Instagram, into one dashboard, helping small teams manage high volumes efficiently.
- Multilingual help desk: Enables support in customers’ preferred languages, allowing small businesses to serve diverse audiences without requiring separate teams.
- Reports and analytics: Provides actionable insights into performance metrics, helping small teams make informed decisions and continuously improve service quality.
To top it all, in the G2 Fall 2025 Reports, BoldDesk was recognized and awarded a Leader badge in the small business help desk software category.
It clearly highlights BoldDesk’s dedication and commitment to serving small businesses and achieving their goals.
Pricing
BoldDesk enables companies to deliver outstanding customer experiences by combining the strengths of human agents with the efficiency of AI.
Its pricing model is designed to be flexible and scalable, allowing businesses to tailor their support strategy to meet evolving customer needs.
| Plan | Price per Human Agent | AI Agent Resolution Cost | AI Agent Access | AI Copilot Access |
| Scale | $12/agent/month | Not available | ❌ | ❌ |
| Momentum | $25/agent/month | $0.75/resolution | ✅ | ✅ |
| Enterprise | $39/agent/month | $0.75/resolution | ✅ | ✅ |
Note: AI agents are available in the Momentum and Enterprise plans, with a resolution-based cost of $0.75.
The AI Copilot, available for $20/month, enhances the capabilities of human agents by providing intelligent support and suggestions.
Scaling up? We’ll design the perfect plan for your needs; connect with our team today.
Free trial period: 15 days
2. Kustomer
Kustomer is another help desk software for small businesses, mainly used as a customer engagement platform.
With an omnichannel support system, they help businesses provide better customer experiences.
Key features
- AI agent
- Omnichannel
- Integrations
- Workflows
Pricing
- Starts at $89 per user/month
3. ServiceNow
ServiceNow is an ideal help desk software for small businesses, mainly used for managing IT services.
It has advanced features that help small businesses that require a scalable and efficient tool specializing in IT Service Management (ITSM).
Key features
- AI agents
- Workflows
- Integrations
- Customer service management
Pricing
- Contact ServiceNow
4. Spiceworks
Spiceworks is a cloud-based help desk software for small businesses with features to improve team collaboration, automatic ticket management, and optimize support operations.
Spiceworks Help Desk Home Page
Key features
- Automation
- Customizable knowledge base
- Customization
- Ticket management
Pricing
- Free
5. SupportBee
SupportBee is a help desk software for small businesses that improves customer support with its ticketing system and knowledge base software.
Key features
- Ticketing system
- Knowledge base support
- Shared inbox
- Customer portal support
Pricing
- Starts at $17 per user/month
6. Front
Front is an AI-driven small business help desk software with many collaborations and interaction features that simplify communication between customers and support agents, and enhance your support team’s workflow.
Key features
- Omnichannel
- Collaboration
- Ticketing system
- Analytics
Pricing
- Starts at $25 per seat/month
7. HappyFox
HappyFox is a help desk software for small businesses that uses a ticketing system to manage customer concerns. Integrated with Microsoft Teams, agents can optimize their workflow and resolve customer concerns.
Key features
- Ticketing system
- Knowledge base
- Live chat
- Workflow automation
Pricing
- Contact HappyFox
8. Jira Service Management
Jira Service Management is a help desk software for small businesses with appropriate features for incident, asset, change, and request management.
Key features
- Integrated with Slack and Microsoft Teams
- AI-powered virtual service agent
- Knowledge base
- Service level agreement
Pricing
- Starts at $ 19.04 per month
9. Hiver
Hiver is a help desk software for small businesses that has been integrated with Gmail for email management.
It blends smoothly with Gmail’s interface, allowing support agents to communicate with clients through email.
Key features
- Omnichannel inbox
- Ticketing system
- Knowledge base
- Workflow automation
Pricing
- Starts at $19/user/month
10. LiveAgent
LiveAgent is another option to consider for your small business help desk software solutions. It comes equipped with different features that streamline customer support operations. One of its top features is that it has an extensive free plan.
Key features
- Ticketing system
- Live chat
- Knowledge base
- Omnichannel customer service
Pricing
- Starts at $9 per agent/month
11. Help Scout
Help Scout is a small business help desk software that values communication for any business. It offers a shared inbox to keep your support team organized.
Key features
- AI chatbot
- Live chat
- Insights and analytics
- Apps and integrations
Pricing
- Starts at $50 per user/month
Benefits of using help desk software for small businesses
Technology has certainly made work easier, including customer service.
While shifting from personal customer service to the best help desk software for small businesses may seem challenging, the risk is worth the reward. Here’s why.
Higher levels of agent productivity
AI ticketing systems can boost agent productivity by up to 20%, according to LinkedIn.
They accelerate issue resolution through automated responses, sentiment analysis, and instant knowledge delivery, while also streamlining workflows by automating repetitive tasks, assigning tickets based on agent strengths, and simplifying complex processes into manageable steps.
Enhance collaboration
Help desk software for small businesses fosters seamless collaboration among support agents and internal teams.
Features like shared inbox, internal notes, @mentions, and ticket sharing allow agents to communicate effectively and share knowledge, leading to quicker and more accurate ticket resolutions.
Ease of accessibility
Omnichannel customer service centralizes customer interactions across multiple platforms, improving accessibility and consistency.
Multilingual support further enhances service delivery by overcoming language barriers, ensuring agents can assist customers efficiently without compromising quality.
Improve data collection and reporting
Built-in analytics tools, customer service key performance indicators (KPIs) such as CSAT scores, first response time, and ticket volume.
These insights enable data-driven decision-making and continuous improvement in customer service delivery.
Better security for customer information
Help desk security features, including roles and permissions, IP restrictions, password policies, and audit logs, ensure that customer data is accessible only to authorized agents.
Secure agent portals and account protections safeguard sensitive information and maintain customer privacy.
How to choose the best small business help desk software
Choosing the appropriate help desk for your small business can be challenging when you don’t have all the necessary information and factors to consider.
To ease the burden for you, check out these important factors that will help you decide which help desk software for small businesses fits best.
- Target objectives and needs: Ask your support team and other departments about the major problems affecting overall customer service. Use the information to choose a help desk software for small businesses that will help solve those support issues, thus achieving your business objectives.
- Pricing: Most help desk solutions offer various pricing plans or packages to meet different business demands. The preferred tool must be within your budget but still include all or most of the features you need.
- Scalability: A help desk that updates its features regularly and can accommodate businesses of all sizes is preferable. Check out their product updates page. The ideal help desk software for small businesses must have room for growth to meet ever-changing customer needs.
- Easy to use: Choose a help desk that is easy to set up, has a user-friendly interface, and is easy for your team to navigate. Avoid technical and complex ones.
- Features: The ideal help desk solution would have the basic must-have features for ticket management and keep updating or adding new features to fit the latest trends.
- Integration: Consider if the help desk can support integration with your company’s favorite tools and third-party apps for streamlined support and efficiency.
- Security: Consider the levels of security required for your business. Find the right software with the proper security features to protect your customers’ data and agent access.
- Available channels for support: Check the provided customer service channels, such as email, live chat, social media, messaging, chatbot, etc. The best help desk system should either offer multichannel or omnichannel support for streamlined communication.
Streamline support with the best help desk software for small businesses
When selecting the best help desk software for a small business, make sure to base your decision on thorough research. Consider factors such as available features, budget, and scalability.
When searching for the best help desk software for a small business, ensure you choose a solution that fully addresses all your expectations.
With BoldDesk, you can rest assured of efficient customer service delivery, outstanding team productivity and collaboration, and high customer satisfaction rates.
For further inquiries, contact our support team, which is more than ready to help you every step of the way.
You can also share your thoughts in the comment section below.
Related articles
- Top Help Desk Software and Ticketing Systems in 2025
- 10 Effective Ideas for Help Desk Software Customization
- 5 Effective Strategies to Optimize a Ticketing System Workflow
Frequently Asked Questions
Yes, especially as the business grows. Even small teams can become overwhelmed managing customer queries across email, chat, phone, and social media.
Help desk software for small businesses centralizes these interactions, tracks key metrics like response and resolution times, and ensures no inquiry goes unanswered.
Small businesses can use help desk systems to manage customer emails, support requests from chat and social media, internal IT issues, and tasks like billing, order tracking, and appointment scheduling, all from one platform.
When selecting help desk software for small businesses, you should prioritize robust security features to safeguard sensitive information, such as, role-based access controls, encryption protocols, audit logs, and adherence to privacy regulations such as GDPR.
Effective help desk management means choosing the right software, prioritizing customer feedback, and setting clear goals and metrics for growth.
In this page
