Top Help Desk Software for Small Businesses in 2025

Most small businesses focus on building their brands by providing top-quality products and services and excellent customer support.

As customer support demands grow, manually managing inquiries becomes harder to scale. Help desk software for small businesses offers a smarter solution by streamlining support through ticketing, automation, and a centralized knowledge base.

In this blog, we will discuss why small businesses require help desk systems, some of the best help desk solutions, and how to choose the perfect one.

What is help desk software for small businesses?

Help desk software for small businesses is a digital platform that helps manage customer support by tracking, prioritizing, and resolving issues across channels like email, chat, social media, and phone, all in one place.

Designed with simplicity and scalability in mind, help desk tools empower small business teams to deliver professional-grade support without the need for large IT departments.

By automating routine tasks and providing valuable insights into customer interactions, help desk software enables small businesses to build stronger relationships, improve response times, and grow sustainably.

Comparison of the best help desk software for small businesses

The following summary table consists of the best help desk software in the market today, with their respective top features and pricing plans.

Find the information you need and match it to your business requirements:

For any small business to thrive, it must know the right tools available to provide exceptional customer service. Let’s look at these top help desk tools for small businesses that you can use with ease.

1. BoldDesk

BoldDesk is a powerful and modern help desk solution designed specifically to meet the needs of small businesses.

With its rich feature set, including a ticketing system, knowledge base, AI, and collaborative tools, it empowers teams to manage customer concerns efficiently and deliver exceptional service.

By streamlining workflows, enhancing agent productivity, and ensuring secure, data-driven support, BoldDesk helps small businesses elevate their customer experience and scale with confidence.

Key features

• Ticketing system: Automatically organizes incoming customer requests into tickets, making it easy for small teams to manage and assign tasks efficiently.
• Helpdesk automation: Automates repetitive tasks, freeing up time for agents to focus on more complex customer needs and improving overall productivity.
• Live chat software: Supports small teams in real time by enabling quick responses across multiple channels, helping them stay connected and responsive without large resources.
• AI-Powered support: AI agents and AI Copilot tools help small teams understand customer sentiment and respond accurately, minimizing errors and saving time.
• Knowledge base software: Centralizes company information for easy access, reducing repetitive queries and empowering both customers and team members with self-service options.
• Integrations and customization: Let’s small businesses connect their favorite tools and tailor the help desk to match their brand, without needing complex setups.
• Omnichannel customer service: Combines customer issues from various platforms, such as Email, Facebook, or Instagram, into one dashboard, helping small teams manage high volumes efficiently.
• Multilingual help desk: Enables support in customers’ preferred languages, allowing small businesses to serve diverse audiences without requiring separate teams.
• Reports and analytics: Provides actionable insights into performance metrics, helping small teams make informed decisions and continuously improve service quality.

To top it all, in the G2 Fall 2025 Reports, BoldDesk was recognized and awarded a Leader badge in the small business help desk software category.

It clearly highlights BoldDesk’s dedication and commitment to serving small businesses and achieving their goals.

Pricing

BoldDesk enables companies to deliver outstanding customer experiences by combining the strengths of human agents with the efficiency of AI.

Its pricing model is designed to be flexible and scalable, allowing businesses to tailor their support strategy to meet evolving customer needs.

Note: AI agents are available in the Momentum and Enterprise plans, with a resolution-based cost of $0.75.

The AI Copilot, available for $20/month, enhances the capabilities of human agents by providing intelligent support and suggestions.

Scaling up? We’ll design the perfect plan for your needs; connect with our team today.

Free trial period: 15 days

2. Kustomer

Kustomer is another help desk software for small businesses, mainly used as a customer engagement platform.

With an omnichannel support system, they help businesses provide better customer experiences.

Key features

• AI agent
• Omnichannel
• Integrations
• Workflows

Pricing

• Starts at $89 per user/month

3. ServiceNow

ServiceNow is an ideal help desk software for small businesses, mainly used for managing IT services.

It has advanced features that help small businesses that require a scalable and efficient tool specializing in IT Service Management (ITSM).

Key features

• AI agents
• Workflows
• Integrations
• Customer service management

Pricing

• Contact ServiceNow

4. Spiceworks

Spiceworks is a cloud-based help desk software for small businesses with features to improve team collaboration, automatic ticket management, and optimize support operations.

Spiceworks Help Desk Home Page

Key features

• Automation
• Customizable knowledge base
• Customization
• Ticket management

Pricing

• Free

5. SupportBee

SupportBee is a help desk software for small businesses that improves customer support with its ticketing system and knowledge base software.

Key features

• Ticketing system
• Knowledge base support
• Shared inbox
• Customer portal support

Pricing

• Starts at $17 per user/month

6. Front

Front is an AI-driven small business help desk software with many collaborations and interaction features that simplify communication between customers and support agents, and enhance your support team’s workflow.

Key features

• Omnichannel
• Collaboration
• Ticketing system
• Analytics

Pricing

• Starts at $25 per seat/month

7. HappyFox

HappyFox is a help desk software for small businesses that uses a ticketing system to manage customer concerns. Integrated with Microsoft Teams, agents can optimize their workflow and resolve customer concerns.

Key features

• Ticketing system
• Knowledge base
• Live chat
• Workflow automation

Pricing

• Contact HappyFox

8. Jira Service Management

Jira Service Management is a help desk software for small businesses with appropriate features for incident, asset, change, and request management.

Key features

• Integrated with Slack and Microsoft Teams
• AI-powered virtual service agent
• Knowledge base
• Service level agreement

Pricing

• Starts at $ 19.04 per month

9. Hiver

Hiver is a help desk software for small businesses that has been integrated with Gmail for email management.

It blends smoothly with Gmail’s interface, allowing support agents to communicate with clients through email.

Key features

• Omnichannel inbox
• Ticketing system
• Knowledge base
• Workflow automation

Pricing

• Starts at $19/user/month

10. LiveAgent

LiveAgent is another option to consider for your small business help desk software solutions. It comes equipped with different features that streamline customer support operations. One of its top features is that it has an extensive free plan.

Key features

• Ticketing system
• Live chat
• Knowledge base
• Omnichannel customer service

Pricing

• Starts at $9 per agent/month

11. Help Scout

Help Scout is a small business help desk software that values communication for any business. It offers a shared inbox to keep your support team organized.

Key features

• AI chatbot
• Live chat
• Insights and analytics
• Apps and integrations

Pricing

• Starts at $50 per user/month

Benefits of using help desk software for small businesses

Technology has certainly made work easier, including customer service.

While shifting from personal customer service to the best help desk software for small businesses may seem challenging, the risk is worth the reward. Here’s why.

Higher levels of agent productivity

AI ticketing systems can boost agent productivity by up to 20%, according to LinkedIn.

They accelerate issue resolution through automated responses, sentiment analysis, and instant knowledge delivery, while also streamlining workflows by automating repetitive tasks, assigning tickets based on agent strengths, and simplifying complex processes into manageable steps.

Enhance collaboration

Help desk software for small businesses fosters seamless collaboration among support agents and internal teams.

Features like shared inbox, internal notes, @mentions, and ticket sharing allow agents to communicate effectively and share knowledge, leading to quicker and more accurate ticket resolutions.

Ease of accessibility

Omnichannel customer service centralizes customer interactions across multiple platforms, improving accessibility and consistency.

Multilingual support further enhances service delivery by overcoming language barriers, ensuring agents can assist customers efficiently without compromising quality.

Improve data collection and reporting

Built-in analytics tools, customer service key performance indicators (KPIs) such as CSAT scores, first response time, and ticket volume.

These insights enable data-driven decision-making and continuous improvement in customer service delivery.

Better security for customer information

Help desk security features, including roles and permissions, IP restrictions, password policies, and audit logs, ensure that customer data is accessible only to authorized agents.

Secure agent portals and account protections safeguard sensitive information and maintain customer privacy.

How to choose the best small business help desk software

Choosing the appropriate help desk for your small business can be challenging when you don’t have all the necessary information and factors to consider.

To ease the burden for you, check out these important factors that will help you decide which help desk software for small businesses fits best.

• Target objectives and needs: Ask your support team and other departments about the major problems affecting overall customer service. Use the information to choose a help desk software for small businesses that will help solve those support issues, thus achieving your business objectives.
• Pricing: Most help desk solutions offer various pricing plans or packages to meet different business demands. The preferred tool must be within your budget but still include all or most of the features you need.
• Scalability: A help desk that updates its features regularly and can accommodate businesses of all sizes is preferable. Check out their product updates page. The ideal help desk software for small businesses must have room for growth to meet ever-changing customer needs.
• Easy to use: Choose a help desk that is easy to set up, has a user-friendly interface, and is easy for your team to navigate. Avoid technical and complex ones.
• Features: The ideal help desk solution would have the basic must-have features for ticket management and keep updating or adding new features to fit the latest trends.
• Integration: Consider if the help desk can support integration with your company’s favorite tools and third-party apps for streamlined support and efficiency.
• Security: Consider the levels of security required for your business. Find the right software with the proper security features to protect your customers’ data and agent access.
• Available channels for support: Check the provided customer service channels, such as email, live chat, social media, messaging, chatbot, etc. The best help desk system should either offer multichannel or omnichannel support for streamlined communication.

Streamline support with the best help desk software for small businesses

When selecting the best help desk software for a small business, make sure to base your decision on thorough research. Consider factors such as available features, budget, and scalability.

When searching for the best help desk software for a small business, ensure you choose a solution that fully addresses all your expectations.

With BoldDesk, you can rest assured of efficient customer service delivery, outstanding team productivity and collaboration, and high customer satisfaction rates.

For further inquiries, contact our support team, which is more than ready to help you every step of the way.

You can also share your thoughts in the comment section below.

Related articles

• Top Help Desk Software and Ticketing Systems in 2025
• 10 Effective Ideas for Help Desk Software Customization
• 5 Effective Strategies to Optimize a Ticketing System Workflow

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