Struggling with Support?

Upgrade to a Smart Ticket Management System

Unified Dashboard – Capture every customer query in one simple view
Automated Ticket Creation – Convert emails, chats, social messages, and forms into tickets instantly
AI-Powered Management – Auto-classify, route, and reply in over 30 languages
Real-Time Analytics – Live dashboards, SLA alerts, and performance insights

No credit card required
Cancel anytime

No credit card required
Cancel anytime

Trusted by companies of all sizes

Why Choose Ticket Management System?

Organize, Prioritize, and Resolve Customer Issues Effortlessly

Our ticket management system centralizes customer requests, automates ticket workflows, and delivers real-time performance insights to help your team provide faster resolutions and enhance customer satisfaction.

Centralized requests

Capture all customer queries in one organized ticketing platform

Faster resolutions

Automate routing, prioritize tickets based on urgency, meet SLAs efficiently, and respond faster to ensure consistent, high-quality support.

Smarter teamwork

Assign tasks, collaborate internally, and solve problems faster

Actionable insights

Monitor performance, uncover trends, and optimize support

Superior customer experience

AI-first ticketing helps deliver timely, consistent, and professional service by automating responses, prioritizing tasks, and enhancing agent efficiency.

Built to scale

Support growing teams, rising ticket volumes, and new channels effortlessly

No credit card required

All the Features You Need. One Simple Plan. No Expensive Upgrades.

Compare your support costs instantly with other help desk platforms and see how much your team can save with BoldDesk.

No of Agents: 50

‹ 50 ›

5 100

Need pricing for 100+ agents? View our Pricing page

AI-First Customer Support. Simple, Transparent Pricing

Free trial
No card required
No lock-ins
No hidden costs

Free trial
No card required
No lock-ins
No hidden costs

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Yearly – Save up to 20%
Monthly

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No of Agents

Pricing

AI Credits

$99 ^/month _{$1,188 billed yearly}

500 _{credits /month}

$199 ^/month _{$2,388 billed yearly}

1000 _{credits /month}

$349 ^/month _{$4,188 billed yearly}

1500 _{credits /month}

$499 ^/month _{$5,988 billed yearly}

2000 _{credits /month}

$749 ^/month _{$8,988 billed yearly}

2500 _{credits /month}

100

$999 ^/month _{$11,988 billed yearly}

3000 _{credits /month}

* All prices are shown in USD($).

Try for free

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No of Agents

Pricing

AI Credits

$124 _{per month}

500 _{credits /month}

$249 _{per month}

1000 _{credits /month}

$436 _{per month}

1500 _{credits /month}

$624 _{per month}

2000 _{credits /month}

$936 _{per month}

2500 _{credits /month}

100

$1249 _{per month}

3000 _{credits /month}

* All prices are shown in USD($).

Try for free

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Yearly – Save up to 20%
Monthly

Edit Content

No of Agents

Pricing

AI Credits

200

$1998 ^/month _{$23,976 billed yearly}

4000 _{credits /month}

300

$2999 ^/month _{$35,988 billed yearly}

5000 _{credits /month}

400

$3999 ^/month _{$47,988 billed yearly}

6000 _{credits /month}

500

$4999 ^/month _{$59,988 billed yearly}

7000 _{credits /month}

* All prices are shown in USD($).

Try for free

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No of Agents

Pricing

AI Credits

200

$2498 _{per month}

4000 _{credits /month}

300

$3749 _{per month}

5000 _{credits /month}

400

$4999 _{per month}

6000 _{credits /month}

500

$6249 _{per month}

7000 _{credits /month}

* All prices are shown in USD($).

Try for free

Edit Content

Yearly – Save up to 20%
Monthly

Edit Content

No of Agents

Pricing

AI Credits

600

$5999 ^/month _{$71,988 billed yearly}

8000 _{credits /month}

700

$6999 ^/month _{$83,988 billed yearly}

9000 _{credits /month}

800

$7999 ^/month _{$95,988 billed yearly}

10000 _{credits /month}

900

$8999 ^/month _{$1,07,988 billed yearly}

11000 _{credits /month}

1000

$9999 ^/month _{$1,19,988 billed yearly}

12000 _{credits /month}

For more than 1000 agents, you can contact our team

* All prices are shown in USD($).

Try for free

Edit Content

No of Agents

Pricing

AI Credits

600

$7499 _{per month}

8000 _{credits /month}

700

$8749 _{per month}

9000 _{credits /month}

800

$9999 _{per month}

10000 _{credits /month}

900

$11249 _{per month}

11000 _{credits /month}

1000

$12499 _{per month}

12000 _{credits /month}

For more than 1000 agents, you can contact our team

* All prices are shown in USD($).

Try for free

Features and Benefits

Ticketing System
Email Ticketing
Workflow Automation
WhatsApp & SMS
Custom Dashboard
Role-Based Access Control
Multibrand Help Desk
Integration Marketplace
SSO / SAML Authentication
Free Migration

Live Chat
Omnichannel Inbox
Ticket Auto Assignment
Instagram & Facebook

Live Chat
Omnichannel Inbox
Ticket Auto Assignment
Instagram & Facebook

Scheduled Reports
Custom Email Templates
Multiple SLAs & Business Hours
API & Developer Platform
Audit Logs
Professional Onboarding

Scheduled Reports
Custom Email Templates
Multiple SLAs & Business Hours
API & Developer Platform
Audit Logs
Professional Onboarding

AI Agents
AI Copilot
CSAT Surveys
Knowledge Base
Recurring Tickets
Custom Fields
Ticket Approval
40+ Global Languages Including RTL
HIPAA Compliance
24×7 Support

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What Our Customers Say

Read our reviews

Write a review

"A Solution That Professionalizes Customer Service in Minutes"

We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.

Carlos Rafael R. Posted on Oct 9, 2024

"Complete platform for ticket management"

Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.

Alberto C. Posted on Aug 27, 2024

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S. Posted on Jun 21, 2024

"Excellent tools to use"

The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.

Harsha R. Posted on May 08, 2024

Integrations

Connect your Web Help Desk Seamlessly with your Daily Support Apps

From communication platforms to IT management and analytics tools, a web-based help desk integrates easily to streamline workflows and enhance team efficiency.

Explore Integrations

Airline Customer Service for All Passenger Travel Stages

From ticketing and boarding to in-flight queries and post-travel support, ensure every passenger receives fast, consistent care. Optimize airline operations and elevate the passenger experience with the right help desk behind every request.

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FOR SAAS & TECH COMPANIES

Streamline Support for Rapid Growth

BoldDesk empowers SaaS businesses to scale support operations while maintaining high customer satisfaction.

Omnichannel Support: Manage customer queries from email, chat, and social media in one place.
Automation: Automate ticket assignments and responses to handle high volumes efficiently.
Integrations: Seamlessly integrate with tools like Slack, Microsoft Teams, and CRMs.

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FOR HEALTHCARE & INSURANCE PROVIDERS

Ensure Secure and Compliant Patient Support

BoldDesk helps healthcare providers manage patient interactions efficiently and securely

Secure Ticketing: Handle patient inquiries with enterprise-grade security.
Workflow Automation: Streamline processes like appointment scheduling and claims handling.
Knowledge Base: Provide self-service options for common patient questions.
Global Compliance Ready: HIPAA for health data protection, GDPR for user privacy, and SOC 2 for secure operations.

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FOR E-COMMERCE & RETAIL BUSINESSES

Enhance Customer Experience Across Channels

BoldDesk enables e-commerce businesses to provide seamless and personalized customer support.

Live Chat Support: Offer real-time assistance during the shopping journey.
Automated Workflows: Simplify returns, refunds, and order tracking processes.
Multilingual Support: Cater to a global customer base with language support.

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FOR BANKING & FINANCE

Deliver Trustworthy and Efficient Financial Support

BoldDesk assists financial institutions in providing secure and compliant customer service.

Data Security: Protect sensitive financial information with robust security measures.
Compliance: Stay aligned with industry regulations through secure ticketing.
Automation: Expedite processes like loan inquiries and account management.

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FOR EDUCATION & GOVERNMENT SECTORS

Streamline Communication and Support Services

BoldDesk supports educational and governmental organizations in enhancing their support services.

Centralized Ticketing: Manage student or citizen inquiries efficiently.
Knowledge Base: Offer self-service resources for common questions.
Automated Workflows: Simplify administrative processes and support tasks.

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FOR LOGISTICS & TRANSPORTATION COMPANIES

Optimize Support for Fast-Moving Operations

BoldDesk enables logistics providers to deliver responsive, efficient, and well-organized customer support across every delivery touchpoint.

Real-Time Tracking: Handle shipment inquiries with live tracking updates.
Automated Ticket Routing: Assign tickets based on regions, service types, or priority.
Integration Ready: Integrate communication tools for seamless logistics ticketing.