Instant Answers, Satisfied Customers: BoldDesk Live Chat Webinar Highlights

Overview

In this webinar, Sameena from the BoldDesk team demonstrated how a live chat feature transforms customer support for small businesses.

Attendees learned how this feature can enhance real-time communication, streamline ticket handling, and provide multilingual support.

Whether you’re new to live chat or looking to optimize your existing setup, this webinar provided everything you need to get started.

If you missed it, or would like to watch it again, the live chat webinar recording is embedded below and posted to our YouTube channel.

What you’ll learn from this live chat webinar

• Why real-time support is critical for customer retention and conversion.
• Key benefits of the BoldDesk live chat widget, including AI-powered support and canned responses.
• How to configure and embed a custom live chat widget on your site or portal.
• How you can use its multilingual capabilities to support global audiences.

Time stamps

• [00:00] Introduction to BoldDesk Live Chat
• [00:23] Why Customer Support Matters
• [01:42] Challenges Faced by Small Businesses
• [02:22] Benefits of Live Chats
• [03:45] Overview of BoldDesk Live Chat Features
• [04:24] Live Demo: Setting Up Live Chat in BoldDesk
• [15:04] Embedding the Widget into a Website and Portal
• [19:51] How AI Agents and Human Agents Work Together
• [21:35] Ticket Management and Support Tools
• [24:28] Multilingual Capabilities in BoldDesk
• [28:11] Recap and Closing Remarks

Conclusion

Customers today expect company websites to come with a live chat feature, so they can ask questions and receive quick answers without having to fill out extensive forms with their entire life histories.

Adding live chat service to your customer service arsenal speeds up interchanges and assures customers that you’re there when they need you.

Implement the BoldDesk live chat to give your potential customers the confidence in your company they need to invest in it.

Resources

Explore customer service on the BoldDesk blog.

Watch tutorials on our YouTube channel.

Check out our documentation to see more features.