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We are pleased to announce the official launch of BoldDesk, our new help-desk ticketing software. BoldDesk is cloud-based, modern ticketing software for managing support email, collaborating with teammates, automating repetitive tasks, and improving customer experience.
We have been internally using BoldDesk over the past months and deploying all the support portals for our products (Syncfusion, Bold BI, Bold Reports, and BoldSign) using it. We will share more details about this product in upcoming blogs, but for now, here are some feature highlights:
Ticketing
Organize all support-related queries in one place and assign them to the appropriate agents. Also, customize support-creation forms and collaborate with your teammates. In addition, BoldDesk sets up your SLA and business hours and increases agent productivity. For more details, visit the BoldDesk site.
Email-based ticketing
Convert all incoming customer support emails into tickets and respond to them via email. Automatically forward all incoming emails in one account to another account through email-based ticketing.
Powerful automation
Automate ticket processing with no-code automation to create customized workflows that perform periodic tasks at each stage of the ticket life cycle. Further, auto-assign tickets to the appropriate agent and set response and resolution due dates based on business hours in the SLA. Moreover, create and update triggers to perform correct actions on tickets. To explore more about automation, refer to the automation page.
Customization
Customize your support software to update the logo, login options, ticket layout preferences, and password policies in the agent portal. You can also customize and rebrand the customer portal using the customer portal settings in the customization page.
Contact management
Manage contacts and contact groups to enhance customer interaction in order to provide better customer service. In contact management, tag contacts and contact groups based on their business, revenue, and other characteristics to filter them easily in the future.
Reports and analytics
Several pre-built reports and dashboards are available in the reporting and analytics feature—useful for analytics and making informed decisions based on data.
Integrations
Integrations such as Jira and Zapier allow you to integrate tickets with various apps and services in less time to induce workflow and execute actions with triggers. Jira templates for tickets can further streamline this process. Therefore, this helps your support team stay updated on the progress of customer-reported issues.
BoldDesk APIs
With a flexible REST API, pull data and integrate it into your internal apps. The REST API helps third-party applications interact with BoldDesk programmatically. Accordingly, it supports read, create, edit, and delete operations, which are usually in JSON format. For more information, refer to BoldDesk APIs.
Conclusion
We hope you enjoyed this blog and got a clear idea about BoldDesk and its features. Be sure to explore our full set of features.
Once again, we are glad to announce this new help desk software, BoldDesk, which offers a 15-day free trial that does not require a credit card. We invite you to sign up and experience BoldDesk for yourself. Give it a try and let us know what you think!
If you have any problems, please contact our support team.
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