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Help Desk Software For the Automotive Industry Shift Your Automotive Customer Service Experience Into High Gear!

Automotive customers expect speed, clarity, and consistency. BoldDesk empowers your support team with a unified help desk, automating responses, tracking every issue, and ensuring no customer is gridlocked. Your team saves time, and your customers feel valued. Simple.

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Trusted by companies of all sizes

Why Help Desks are Built to Handle Automotive Support at Scale

The automotive industry is evolving fast; electrification, direct-to-consumer sales, and software-defined vehicles are redefining customer expectations. This is how help desk software helps you stay ahead:

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One Click, Full View

Unify dealers, manufacturers, and service centers with shared workflows and real-time case visibility.

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Recalls Made Simple

Automate recall outreach and track compliance by VIN, region, and preference.

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Fix EVs Faster

Resolve connected electric car issues fast—whether that’s over-the-air updates, battery issues, or connectivity via app integrations.

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Audit Compliance Made Easy

Maintain full audit trails and automated reporting for GDPR and other legal automotive requirements.

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Cut Costs, Not Care

Lower dealership or service center operational expenses with AI-powered agents, self-service portals, and unified omnichannel support.

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Extra Support On Demand

Scale support instantly during launches or recalls with AI-powered agents handling dealer and customer surges.

Transform Your Automotive Customer Service Experience with BoldDesk

Power up your support operations with speed, intelligence, and seamless integrations. Ideal for dealers, OEMs (Original Equipment Manufacturers), and repair shops.

Disconnected customer touchpoints?

One Unified Workspace

Streamline driver and customer messages; whether via phone, live chat, email, WhatsApp, or Instagram into one hub for fast, reliable service.

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Chat interface for handling customer queries across multiple channels.

Manual tasks eating your time?

Automate Routine Work

Automatically prioritize service tickets, route instantly, and alert teams so no customer vehicle waits beyond SLA limits.

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Notification panel displaying workflow automation and alerts.

Overwhelmed During Peak Seasons?

Instant AI-Driven Resolutions

AI agents handle high-volume support during launches or recalls, while the AI copilot gives technicians instant, accurate vehicle and ticket data.

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AI-powered writing assistant interface for improving customer responses.

Struggling to find answers quickly?

24/7 Knowledge Hub

Provide teams and customers with an AI-powered knowledge base of automotive and company policies for quick, accurate answers.

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Automotive help desk software knowledge base with AI assist options for rephrase, elaborate, and grammar fix.

Customers Left in the Dark

Transparent Service Portal

Access real-time repair status, service updates, and technician notes through a branded client portal; improving transparency, collaboration, and trust.

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Client portal interface with ticket submission and AI response options.

Missing Valuable Customer Feedback

Prioritize Customer Input

Automatically request post-service feedback via email or SMS, then track responses to improve service across dealerships.

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Customer satisfaction report interface with rating breakdown.

Disconnected customer touchpoints?

One Unified Workspace

Streamline driver and customer messages; whether via phone, live chat, email, WhatsApp, or Instagram into one hub for fast, reliable service.

Explore Omnichannel Customer Service right arrow icon

Chat interface for handling customer queries across multiple channels.

Manual tasks eating your time?

Automate Routine Work

Automatically prioritize service tickets, route instantly, and alert teams so no customer vehicle waits beyond SLA limits.

Explore Workflow Automation right arrow icon

Notification panel displaying workflow automation and alerts.

Overwhelmed During Peak Seasons?

Instant AI-Driven Resolutions

AI agents handle high-volume support during launches or recalls, while the AI copilot gives technicians instant, accurate vehicle and ticket data.

Explore BoldDesk AI right arrow icon

AI-powered writing assistant interface for improving customer responses.

Struggling to find answers quickly?

24/7 Knowledge Hub

Provide teams and customers with an AI-powered knowledge base of automotive and company policies for quick, accurate answers.

Explore Knowledge Base right arrow icon

Automotive help desk software knowledge base with AI assist options for rephrase, elaborate, and grammar fix.

Customers Left in the Dark

Transparent Service Portal

Access real-time repair status, service updates, and technician notes through a branded client portal; improving transparency, collaboration, and trust.

Explore Client Portal Software right arrow icon

Client portal interface with ticket submission and AI response options.

Missing Valuable Customer Feedback

Prioritize Customer Input

Automatically request post-service feedback via email or SMS, then track responses to improve service across dealerships.

Explore Satisfaction Surveysright arrow icon

Customer satisfaction report interface with rating breakdown.
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  • No credit card required

Boost Automotive Service with the Best Help Desk Software

One Platform Designed for All Automotive Industry Departments

Bold, ready-made automotive workflows and features built to help you grow revenue, deliver modern vehicle experiences, and automate repetitive tasks.

Internal Operations
  • Link inquiries to customer profiles for quick service insights.
  • Automate agent handoffs to speed up responses.
  • Enforce SLAs to streamline collaboration and workflow.
Conversation about service request routing and diagnostics team update.
After-Sales Services
  • Manage scheduling, vehicle parts, warranties, and subscriptions in one place.
  • Improve service recovery and customer retention with a unified workflow.
  • Track predictive maintenance insights to proactively address vehicle issues before they escalate.
Conversation about rescheduling maintenance and confirming warranty status.
OEMs & Dealers
  • Sync OEMs, dealers, and logistics via shared vehicle data.
  • Automate recalls and track car marketing campaign progress in real time.
  • Gain full visibility into parts inventory to prevent stockouts and delays.
Chat interface discussing vehicle recall and service appointment.
Captive Finance
  • Connect contracts, payments, and service history to simplify renewals
  • Trigger personalized retention offers based on customer behavior.
  • Streamline payment handling to reduce late payments and boost lifetime value.
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Drive Customer Satisfaction with Smart Automotive Help Desk

0%

Boost in Customer Satisfaction Score

0%

Faster Resolution of Inquiries

0%

Cost Savings in Support

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  • No credit card required

Advanced Automotive Industry Security and Compliance You Can Trust

BoldDesk keeps your car dealership customer service compliant, secure, and audit-ready, every step of the way.

  • SOC 2® Type 2 certified infrastructure for stringent automotive security standards.
  • GDPR compliance powering a secure and seamless automotive experience.
  • End-to-end encryption for secure communication and data storage.
  • Multi-Factor Authentication (MFA) for enhanced account protection.
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PRICING

Flexible Plans, Clear Pricing

Find the perfect plan for your business with No hidden costs, No surprises, and No lock-ins.

Customer Testimonials

Don't Take Our Word for It

“BoldDesk provided an all-in-one solution that saves time and reduces redundancy, improving the user experience and shortening ticketing time by 50%.”

Amy,

Customer Engagement Team at Syncfusion

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Customer review: BoldDesk delivers exceptional service and user-friendly features, making it ideal for efficient desk management.

“Almost overnight, a problem that I've been fighting with every other day went away.”

Mike Omiccioli

Apexa iQ

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“I didn't know BoldDesk one year ago, and I have discovered a very good solution. Easy to integrate. The API is very well documented”

Luc Fombonne

ioteecs

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"BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products."

John S

Head of Customer Support

Ethos Beauty Partners

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"The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine."

Harsha R

Support Team Lead

LTIMindtree

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"BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully."

Carlos R

VP of Operations

Movisis Tecnologia Limited

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Always On Support: Help Desk Access Across All Devices

Stay connected to your automotive customers on the go. Access, manage, and resolve support tickets securely from any device, anywhere your startup takes you.

  • Mobile-ready. Tablet-friendly.
  • Deliver fast, secure support from iOS, Android, Mac, or Windows right when your customers need it most.
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Frequently Asked Questions

Speed Up Your Car Dealership Customer Service Today.
Earn Loyalty That Lasts.

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