Webinar Omnichannel That Doesn’t Break: Email + Chat + WhatsApp + Instagram. Tuesday, January 6th, 10:00 AM ET
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With an intelligent help desk, manage everything from itinerary changes and missed connections to inflight service feedback—all in one place. Keep passengers informed, confident, and cared for before, during, and after every flight.
Trusted by companies of all sizes
Is Your Support Team Flying Through Turbulence?
High volume of passenger queries
Flight delay & cancellation Inquiries
Lost or delayed baggage claims
Lack of unified view of passenger data across channels
Inconsistent documentation for regulatory audit trails
Collaboration gaps within internal airline staff
IT system failures and outages
Multilingual support system struggles
Overwhelmed airline crew during peak seasons
Our AI help desk for the aviation industry integrates seamlessly with booking systems, communication channels and third-party apps that connect to CRM platforms to resolve issues faster and keep your airline operations flying high.
Next-Level Features for Modern Airline Operations
Aviation ticketing systems help airline support crew deliver faster resolutions, stay compliant, and delight passengers, no matter where they fly.
REPETITIVE QUERIES DELAY SUPPORT TEAM EFFICIENCY
Empower airline passengers with a self-service knowledge base to quickly access answers to common travel questions, reducing queues, and allowing your crew to focus on urgent support.
Provide instant responses to flight-related queries such as refund policies through AI-powered search.Support international travelers with multilingual content that’s easy to understand.Use AI assist to quickly draft, edit, search and update article content to speed up airline agent responses.
PREVENT AGENT BURNOUT FROM MANUAL TASKS
Leverage AI for your airline support operations to draft responses, summarize passenger conversations, and translate replies, ensuring fast and reliable service for all air travelers.
Let AI Agents handle routine queries to reduce ticket backlogs and free up airline staff during peak times. Trigger real-time actions such as passenger detail updates or seat upgrades with AI actions. Use an AI copilot to summarize multi-thread messages and suggest precise replies.
STOP JUGGLING CHANNELS
With omnichannel customer service, you'll never miss a passenger query, whether it’s a social post about a delayed flight or an SMS about lost baggage.
Unify conversations from email, chat, WhatsApp, and any other communication channels into one inbox. Respond quickly across platforms with shared passenger views. Track conversations seamlessly for better service continuity.
NO MORE DISCONNECTED AIRPORT TEAMS
Unite your airline staff with a centralized ticketing system to handle disruptions faster and keep passengers informed.
Assign tickets to the right agents for effective crew resource management. Tag agents in internal notes for urgent flight delay resolutions, updates or special handling. Create one shared case file for each passenger disruption.
REPLACE GUESSWORK WITH DATA-DRIVEN DECISIONS
Monitor performance and stay audit-ready with secure insights and reporting tools.
Track KPIs like delay-related and baggage issues. View live dashboards for ticket trends and CSAT scores. Optimize operations with a data-driven airline complaint management system.
SAY GOODBYE TO SILOED SYSTEMS
Unify your core systems and third-party apps with our airline IT help desk solution, from customer support to operations.
Connect with flight information systems to share live status and operational updates with passengers. Integrate various systems with BoldDesk, including airline CRM integration and other third-party apps. Link payment gateways to process air ticket refunds and track transactions.
Eliminate Manual Routing Hassles
Airline support automation smartly categorizes, routes, and prioritizes tickets to ensure fast resolutions and timely updates, even during high-pressure Irregular operation (IROP) events.
Automate SLA tracking and escalate unresolved passenger cases. Flag critical issues like flight cancellations or missed connections for priority handling.Keep travelers informed with automated alerts for delays, gate changes, and schedule changes.
From ticketing and boarding to in-flight queries and post-travel support, ensure every passenger receives fast, consistent care. Optimize airline operations and elevate the passenger experience with the right help desk behind every request.
Stay connected to your passengers from anywhere. Access, manage, and resolve flight, booking, or baggage inquiries securely from any device.
Keep every passenger interaction secure and compliant with the global aviation standards using BoldDesk’s trusted security framework.
Discover blogs tailored to help airlines deliver faster responses, personalized support, and frictionless travel experiences.
Smarter Solutions for Streamlined Support Workflows
Slash wait times by 40% and elevate passenger happiness by 35%.
AI Agents
AI Copilot
AI Actions
AI ROI Calculator
SaaS
Insurance
Telecom
Healthcare
Startups
Fintech
Email Ticketing System
Shared Inbox Software
Multi Brand Help Desk
Internal Help Desk Software
Trouble Ticketing Software
Mobile Help Desk 
