An AI Agent is an intelligent virtual assistant that automates customer conversations and resolves common queries without the need for human intervention. It uses natural language processing to understand customer intent, call external APIs, and complete tasks from start to finish. AI Agents help reduce manual workload for support teams by handling repetitive interactions while maintaining consistent, on-brand communication through customizable tone and response styles.

How much does BoldDesk AI cost?

Enjoy BoldDesk AI free for the first 90 days. After that, it will be available as an add-on with additional pricing.

BoldDesk AI
Turn Possibility into Reality with AI

Discover how BoldDesk AI empowers support teams to move faster, handle more, and deliver better experiences without burning out.

Trusted by companies of all sizes

CUSTOMER SUPPORT SCENARIOS POWERED BY BOLDDESK AI

How BoldDesk AI Delivers Smarter, Faster Support

How BoldDesk AI Helps:

AI Agent instantly identifies the customer’s loyalty status and prioritizes the ticket. It responds with empathy and offers a replacement or refund option within seconds.
AI Actions automatically trigger backend workflows to process the refund or initiate a replacement, eliminating manual steps and reducing resolution time.
AI Copilot understands the brand’s tone, summarizes the conversation, and suggests the most effective resolution path to the human agent

Result: Faster Resolution, Happier Customer, and a Support Team That Loves Working With AI.

HOW BOLDDESK AI WORKS

Smarter Agents. Happier Customers. Support That Grows With You.

Let BoldDesk AI Handle the
Heavy Lifting

Resolve up to 70% of recurring conversations using smart automation, multilingual replies, and real-time API triggers. Free up your team to focus on high-value interactions.

Help Agents Work Smarter,
Not Harder

BoldDesk AI delivers instant summaries, contextual suggestions, and knowledge base recommendations to help agents respond faster and more consistently.

Track Real Impact with
AI Insights

Monitor performance with AI dashboards, including new modules for Ticket Messages and Chat SLA. See how BoldDesk AI reduces workload and boosts CSAT - all with complete visibility.

WHAT POWERS THE TRANSFORMATION

Smarter Tools. Better Support. Less Effort.

BoldDesk AI empowers teams to resolve tickets, automate tasks, and deliver smarter support 24/7.

AI Agent

AI Copilot

AI Actions

AI Agent

AI Copilot

AI Actions

BoldDesk AI, Built for Real Support Work

With intelligent automation, precise ticket handling, and fast response tools, BoldDesk AI takes care of the repetitive support tasks so your team can focus on delivering exceptional customer service.

Frequently Asked Questions

How can I access BoldDesk AI features?

BoldDesk AI features are available in the Momentum and Enterprise plans. You can enable them via the admin panel under the AI section. These features include AI Agent, AI Action, and AI Copilot.

How is BoldDesk AI protecting my data?

BoldDesk AI uses Azure OpenAI services to deliver AI capabilities. Azure OpenAI and BoldDesk AI ensure that your data is not shared with any third parties, including OpenAI. Your data is exclusively used for your tenant, and we comply fully with the GDPR.

Which plans support BoldDesk AI features?

Momentum and Enterprise plans include access to BoldDesk AI features.

How to generate help articles using BoldDesk AI?

To generate help articles using BoldDesk AI, simply provide a topic or input related to the query. BoldDesk AI uses natural language processing to draft informative, structured, and SEO-friendly content. You can refine tone, format, and depth to match your knowledge base standards. This feature helps support teams quickly create and update help articles, improving self-service and reducing ticket volume.

Imagine Cutting Ticket Volume by 30% Without Hiring More Agents

Let BoldDesk AI Do the Heavy Lifting While Your Team Shines