Save up to 70%
Just fresh in the name, not in the game
BoldDesk: Fresh, modern, fast, simple—your ultimate support solution.
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Trusted by companies of all sizes
Why Teams Choose BoldDesk Over Freshdesk
Rated higher on G2 for ease of setup, quality of support, and ease of doing business Enterprise-ready with SOC 2, GDPR, HIPAA compliance
Stop Overpaying for Freshdesk — Get Every Feature in One Simple Plan.
The complete AI-first support platform — ticketing, live chat, omnichannel messaging, knowledge base, automation, reporting, and integrations — all included in one simple plan.
You save up to 70% with us.
Need pricing for 100+ agents? View our Pricing page
6 reasons to choose us over Freshdesk
Enjoy 70% off your costs
We provide all the essential features you need at a fraction of Freshdesk's price.
Faster setup
Set up in minutes, not days. Get your team onboard quickly.
Customizable to your needs
Fully customizable workflows and integrations that fit your unique business needs.
Simpler interface
Freshdesk can be overwhelming; we make managing customer service easier with a clean and intuitive interface.
Better customer support
Reliable support at your fingertips. our customer support champions are just a chat or email away.
Adaptable for any team size
Your support system, your way—BoldDesk flexes to your requirements, allowing you to customize everything.
Awards & Recognition
Recommended by Industry Leaders
Honors acknowledging BoldDesk's leading role in the help desk software market
Compare
Get everything Freshdesk has and more
Get the same features as Freshdesk, plus much more. All BoldDesk features can be customized to your business needs, no code required.
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Features |
Enterprise |
Enterprise |
Unlimited Contacts |
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Unlimited Tickets |
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Unlimited End-users |
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Unlimited Contact Groups |
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Email to Tickets |
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Auto Assignment |
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Advanced Ticket Filtering |
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Custom Field Display Condition |
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Satisfaction Surveys |
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Private Tickets |
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Workflow Automations |
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Contact Management |
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Activity/Task management |
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Ticket Approvals |
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Ticket Collaboration |
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User Access Management |
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SLA Management |
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Branding and Customization |
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Multi Brand Support |
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Multilingual Help Desk |
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Multilingual Knowledge Base |
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Brand Based Email Templates |
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Reports and Dashboards |
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Embeddable Widgets & Forms |
Features are compared with BoldDesk & Freshdesk with top-tiered plans
Who Are We?
About BoldDesk
BoldDesk by Syncfusion has been helping businesses worldwide streamline customer support for over 25 years. Backed by a global community of developers and Fortune 500 clients, we’re committed to creating a stress-free help desk experience for teams of all sizes.
Countries
Syncfusion has empowered developers in 100+ countries with world-class software solutions.
Companies
Trusted by over 36,000 companies worldwide for delivering high-quality developer tools and frameworks.
Fortune 500
Our products are used by 400+ Fortune 500 companies, ensuring reliability and scalability at an enterprise level.
Years
With 25+ years of expertise in software development, we bring a strong foundation to customer support solutions.
Developers
A global community of 1M+ developers relies on Syncfusion’s tools, reinforcing our commitment to innovation.
Enterprise grade level security & privacy
To protect your customers’ data, security systems control access to your entire organization and secure your data at multiple levels. Encryption, audit logs, IP restrictions, and SSO are features that can help you in protecting your data and restricting access to only authorized users.
Single sign-on
Single sign-on with BoldDesk allows users to log in and access their help desk account with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0 providers, and OpenID.
IP restrictions
IP restrictions allow you to limit the IP addresses from which your organization can access the help desk.
Password policies
Create your password policies to enforce secure, strong passwords, password rotation frequency, and password expiration to meet your security standards and policies.
Roles & permissions
Control agent's access to data by giving them certain permissions.
Ticket access scope
Specify an agent’s ticket access level when viewing tickets in the support center.
Brand-based access
Brand access allows you to limit the visibility of the tickets for agents so that they can only access tickets for specific brands.
Whitelist or blacklist senders
Accept or reject the emails received from specific senders and domains. Emails on the blacklist are blocked and are not routed to spam.
DKIM for email
DKIM signatures notify the recipient that an email is sent from an authorized domain.
Audit logs
Audit logs contain information about specific events or operations, such as access, change details, who performed an action, and so on.
Start your 15-day free trial with instant access
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No credit card required
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Easy setup
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80% AI Agent Automation
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100+ Rich Features
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No credit card required
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Easy setup
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80% AI Agent Automation
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100+ Rich Features
Get Started with BoldDesk
Start your free 15-day trial. No credit card required!
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One platform that covers all your customer support needs
10x Faster — Instant AI-first replies with no delays
90%+ CSAT — Customers love the speed & reliability
Enterprise-Grade Security — SOC 2, HIPAA & GDPR compliant
Trusted by global brands and growing teams alike
