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Struggling to keep conversations connected across multiple channels? When customers switch between email, chat, WhatsApp, and Instagram, support teams often face scattered messages and broken workflows. The result? Delays, confusion, and unhappy customers.
Join us for an exclusive webinar, hosted by Carter Harris (Webinar Host, Syncfusion) and Kanimozhi Bharathi (Product Specialist, BoldDesk) on “Omnichannel that doesn’t break: Email + Chat + WhatsApp + Instagram.”
Discover how BoldDesk helps you overcome omnichannel challenges, making support smooth, efficient, and stress-free.
Webinar details
- 📅 Date: January 6, 2026
- 🕒 Time: 10:00 AM ET
- ⏳ Duration: 25-30 minutes
- 📌Format: Online Webinar
Who should attend?
This omnichannel webinar is tailored for professionals looking to enhance their customer experience, such as:
- Customer support leaders: CX Directors and Support Managers looking to optimize ticket handling and boost CSAT scores.
- Operations managers: Professionals focused on streamlining service quality and process efficiency.
- IT admins and CIOs: Experts evaluating secure, scalable integrations and automation tools.
- Business owners/ Founders (SMB): Entrepreneurs seeking an affordable help desk solution for growing customer bases.
What you’ll learn
Here’s a glimpse of what to expect during this webinar:
- Benefits of omnichannel customer service
- Common omnichannel challenges
- Overcoming omnichannel hurdles with BoldDesk
- Channel strategies that work
- Interactive Q&A session with BoldDesk experts
Benefits of omnichannel customer service
Customers today expect consistent, personalized support no matter which channel they use.
We’ll share data and examples showing how true omnichannel service drives higher customer satisfaction, reduces churn, increases loyalty, and provides a competitive edge for businesses.
You’ll understand the real cost of fragmented support and the measurable advantages when every touchpoint is connected.
Common omnichannel challenges
We’ll unpack the most frustrating hurdles support teams face today, including:
- Siloed conversations that force customers to repeat themselves
- Lost context when switching channels
- Duplicate tickets and inefficient routing
- Agent burnout from juggling multiple tools and inboxes
- Difficulty maintaining consistent responses and branding
These issues slow down resolutions, frustrate customers, and overburden your support team.
Overcoming omnichannel hurdles with BoldDesk
Discover how BoldDesk eliminates scattered communication by bringing Email, Chat, WhatsApp, Instagram, and more into one unified platform. We’ll cover key capabilities such as:
- Seamless channel switching without losing conversation history
- Unified customer profiles with complete interaction history across channels
- Automating ticket routing, SLAs, and repetitive tasks
- Full conversation history consolidated into a single inbox
- Built-in collaboration tools for smooth teamwork, even across large teams
You’ll see how these features work together to create a truly connected support experience, without overhauling your existing workflows.
Channel strategies that work
Not all channels are equal for every business. We’ll walk through a practical framework to consider:
- Identify which channels your customers actually use and prefer
- Prioritize channels based on volume, complexity, and business goals
- Integrate new channels smoothly without disrupting operations
- Set clear SLAs and expectations per channel
- Scale your strategy as your customer base grows
Get actionable steps you can start implementing right away.
Interactive Q&A session with BoldDesk experts
Bring your specific questions about integration, migration, agent workflows, or ROI. Our experts will provide live, tailored answers and best practices to help you succeed with omnichannel support.
Reserve your spot today!
Managing conversations across email, chat, WhatsApp, and Instagram doesn’t have to be overwhelming.
With BoldDesk, you can handle every customer interaction from one unified platform, streamlining workflows and delivering faster, more personalized service.
Register now for this exclusive webinar and learn how to simplify omnichannel support without sacrificing quality to build a connected experience your customers will love.
Curious about BoldDesk’s full omnichannel capabilities? Explore more on the BoldDesk website, start your free trial today, or schedule a personalized demo with our support team for tailored guidance.
Frequently Asked Questions
If you can’t make it live, don’t worry! The recording will be published on our official YouTube channel and will be publicly accessible shortly after the session ends.
After registering, you will receive a confirmation email with a unique joining link. We will also send you a reminder email on the day of the event, so you don’t miss out.
No, this webinar is completely free to attend for all registered participants.
The webinar recording will remain available on our YouTube channel for an unlimited time, so you can watch or revisit it whenever convenient.
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