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BoldDesk + Aircall Integration

Manage customer calls directly from BoldDesk.

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BoldDesk + Aircall Integration

Why Integrate Aircall with BoldDesk?

  • Enhance support quality with efficient call management.
  • Simplify communication processes and boost organizational efficiency.
  • Improve customer management with real-time monitoring capabilities.
Make and receive calls directly in BoldDesk with advanced call handling

Make and Receive Calls from BoldDesk®

  • Agents can directly make and receive calls within BoldDesk®.
  • Seamlessly conduct conference calls with multiple clients.
  • Easily transfer calls to the appropriate teams or agents.
  • Assign multiple agents to a single IVR number for effective call handling.

Track All Your Conversations

  • Agents can access call history directly from BoldDesk®.
  • Automatically generate tickets and activities for outbound, inbound, missed calls, and voicemail.
  • Agents can access complete call details, including call recording and voice messages.
  • Offers call transcriptions, giving agents direct access to conversation logs within tickets.
Track conversations with call history and details in BoldDesk.
Link Aircall IVR numbers for ticket creation and faster resolution.

Categorize Your Conversations

  • Link Aircall IVR numbers to customize your brand and categorize calls for automatic ticket creation.
  • Assign IVR numbers to specific groups or departments to speed up ticket resolution.

For more information on how to get started with the Aircall integration

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Managing of phone calls with Aircall right arrow icon

TEST OUT ALL THE FEATURES OF BOLDDESK

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  • No credit card required
  • Easy setup
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