Sub-processors

Effective July 28, 2024

At BoldDesk, we take data privacy and security seriously and to assist in providing functionality in its products and platform. We use third-party sub processors to help us process, store, and secure your information.

Sub-processors are third-party vendors who assist us in providing our services to you. BoldDesk engages the following sub-processors to process customer personal data on behalf of BoldDesk users. We only use sub-processors who meet our high standards for data privacy and security.

Sub-processor	Service Provided	Purpose	Location
Google Cloud Platform (GCP)	Cloud Computing Services	Cloud Infrastructure hosting, Database and File Storage	United States United Kingdom (Netherlands) Australia (Sydney) India
Microsoft Azure	Cloud Computing Services	Azure Cosmos DB, Azure Application Insights, Azure Service Bus, Azure Vault	United States
Postmark	Email Service Provider	Email to ticket inbound processor	United States
Amazon Web Services	Email Service Provider	For sending emails	United States
Stripe	Payment Processing	Processing payments and managing subscriptions	United States
Brand SSL	SSL Service Provider	SSL certificate issuance if the customer opted for a custom domain.	United States
Azure Open AI	AI Services	AI functionalities (if enabled in your account)	United States
Sentry	Error Monitoring	Error and performance monitoring for applications	United States
Avalara	Tax Compliance Service	Sales tax reporting	United States

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