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Trusted by companies of all sizes

Pricing

Flexible Plans, Clear Pricing

Help Desk

scale icon Scale

$12 /agent/month $144 billed yearly

 Includes 3 agents

Additional agents at $15/mo

Try for free

Includes these features:

  • Email ticketing
  • Knowledge base
  • Workflow automation
  • Canned responses
  • Agent signature
  • Custom fields
  • Custom views
  • Custom domain
  • Custom email templates
  • Custom ticket status
  • Web widgets and web forms

Help Desk & Live Chat

Momentum icon Momentum

$25 /agent/month $300 billed yearly

 Includes 3 agents

Additional agents at $32/mo

Try for free

All Scale features, plus:

  • Live chat
  • WhatsApp & Facebook
  • Instagram & SMS
  • AI Agents
  • Ticket auto assignment
  • Ticket templates
  • Macros
  • CSAT surveys
  • Multiple ticket forms
  • Multiple SLAs & business hours
  • SLA reminders & escalation
  • Custom roles
  • Artificial intelligence add-on

Help Desk & Live Chat

Enterprise-tag Enterprise

$39 /agent/month $468 billed yearly

 Includes 3 agents

Additional agents at $48/mo

Try for free

All Momentum features, plus:

  • Ticket approvals
  • AI Agents
  • HIPAA compliance
  • Agent shifts
  • Side Threads new-tag
  • Custom Dashboard
  • Scheduled reports
  • Activity/task management
  • Multibrand help desk
  • Multibrand knowledge base
  • Brand-specific custom email templates
  • Artificial intelligence add-on

Help Desk

scale icon Scale

$18 per agent per month

 Includes 3 agents

Additional agents at $18/mo

Try for free

Includes these features:

  • Email ticketing
  • Knowledge base
  • Workflow automation
  • Canned responses
  • Agent signature
  • Custom fields
  • Custom views
  • Custom domain
  • Custom email templates
  • Custom ticket status
  • Web widgets and web forms

Help Desk & Live Chat

Momentum icon Momentum

$35 per agent per month

 Includes 3 agents

Additional agents at $40/mo

Try for free

All Scale features, plus:

  • Live chat
  • WhatsApp & Facebook
  • Instagram & SMS
  • AI Agents
  • Ticket auto assignment
  • Ticket templates
  • Macros
  • CSAT surveys
  • Multiple SLAs & business hours
  • SLA reminders & escalation
  • Artificial intelligence add-on

Help Desk & Live Chat

Enterprise-tag Enterprise

$49 per agent per month

 Includes 3 agents

Additional agents at $60/mo

Try for free

All Momentum features, plus:

  • Ticket approvals
  • AI Agents
  • HIPAA compliance
  • Agent shifts
  • Side Threads new-tag
  • Custom Dashboard
  • Scheduled reports
  • Activity/task management
  • Multibrand help desk
  • Multibrand knowledge base
  • Brand-specific custom email templates
  • Artificial intelligence add-on

Show More Features

AI Add-on

$20 per 1000 credits. Clear usage across channels.

$20 Per 1000 credits

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Migration made simple

Switch to Smart Automated Ticketing System with Hassle-Free Migration

  • Fast, secure full‑data transfer
  • Dedicated manager to guide your setup
  • Zero downtime during the switch
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CUSTOMER TESTIMONIALS

Don’t Take Our Word for It

“BoldDesk provided an all-in-one solution that saves time and reduces redundancy, improving the user experience and shortening ticketing time by 50%.”

Amy,

Customer Engagement Team at Syncfusion

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Customer review: BoldDesk delivers exceptional service and user-friendly features, making it ideal for efficient desk management.

“Almost overnight, a problem that I've been fighting with every other day went away.”

Mike Omiccioli

Apexa iQ

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“I didn't know BoldDesk one year ago, and I have discovered a very good solution. Easy to integrate. The API is very well documented”

Luc Fombonne

ioteecs

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"BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products."

John S

Head of Customer Support

Ethos Beauty Partners

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"The overall application functionality is good, UI/UX and the configurations including automations all the other services are constantly working fine."

Harsha R

Support Team Lead

LTIMindtree

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"BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully."

Carlos R

VP of Operations

Movisis Tecnologia Limited

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Frequently Asked Questions

Most teams configure core automation such as ticket routing, SLAs, alerts, and workflows within hours. With guided onboarding and optional demo support, you can start automating tickets the same day.

Yes. Rules, queues, SLAs, and assignments can mirror your current process or be improved during setup. Every workflow is fully configurable.

Yes. The interface is simple, and agents get consistent routing, cleaner queues, and clear SLAs from day one.

Upgrade Your Ticketing Experience with Instant Automation

Cut repetitive tasks, balance workload, and keep every request on track.

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