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What is a Help Desk Software?

Help Desk is a software tool that handles a variety of customer support tasks. It serves as an operating system for your customer service team. You can organize support requests, convert incoming emails to tickets, collaborate with customers and teammates, automate repetitive tasks, auto-assign tickets to agents, collect customer satisfaction feedback, and improve customer service.

Syncfusion provides one such Help Desk software, BoldDesk.

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What is a Help Desk Software?