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Help Desk Software for Small Businesses

Affordable and customizable help desk software to provide a great customer service experience

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How does the Help Desk software benefit and add value to your small business?

If your company is struggling to provide better customer service or if you are handling support requests via email, then you need the Help Desk software. This modern software can carry out a wide range of support activities.

  • Support requests from various channels, such as emails and help widgets can be converted to tickets.
  • Simple to use, no need for maintenance or installation.
  • Assists you in prioritizing and organizing customer service requests.
  • Automatic assignment of tickets to appropriate support agents.
  • Increase agent productivity by automating routine tasks.
  • Gather customer feedback and keep track of CSAT scores.
  • SLA policies (service level agreement) can be used to improve response time.
  • Monitor real-time performance and scale your business.
Affordable & Transparent Pricing

Affordable & Transparent Pricing

Affordable & Transparent Pricing
  • Get most of the features in the Pro Plan for $624 per month for unlimited agents, with a 20% discount for yearly subscription.
  • Only pay license fee for support agents who respond to support tickets.
  • No license fee for end users.
  • No limit to the number of tickets that can be created.
  • Add or remove agent seats at any time as your team grows.

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Multi-channel ticketing

A unified agent portal for your agents to track, prioritize, and follow up support requests received from various channels.

omni-multi channel ticketing
  • Convert email requests into tickets, and your customers can make back-and-forth conversations via email instead of using the customer portal.
  • Integrate help widgets and web forms into your website to collect information that can be converted into tickets.
  • Create tickets from any source using Rest APIs.
  • Create a phone ticket on behalf of a customer.
omni-multi channel ticketing

Automations

Auto Assignment

Tickets can be routed to the correct agent using auto assignment.

SLA Automations
Event Triggers
Time Triggers

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Customer Satisfaction Surveys

Send satisfaction surveys to customers to get feedback on the service provided. Rating scale customization are also supported. Track customer happiness rating using CSAT reports.

Customer Satisfaction Survey
Customization

Customize the rating scale and text on the feedback rating page.

Negative feedback action

Automate post actions when receiving negative feedback.

CSAT report

Use CSAT reports to keep track of your CSAT scores.

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Customer Satisfaction Survey

Productivity Features

Canned Responses
Canned Responses

Save frequently used responses as templates to respond quickly to frequently asked questions

Tagging
Tagging

Using tags, organize and manage your tickets.

Advanced Filters
Advanced filters

Use advanced filters to view a subset of tickets and save them as views for future use.

Ticket Sorting
Ticket sorting

Various fields are available to sort tickets based on preferences.

Quick Preview
Quick Preview

This allows users to preview the content of a ticket without actually opening the ticket details page.

Time Tracking
Time Tracking

Track time spent by agents on tickets.

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Multilingual Support new

Multilingual Support

Multilingual Support new

Multilingual Help Desk

Support your customers all across the world by providing customer service that is translated into multiple languages.

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Multilingual Knowledge Base

Create and manage a multilingual knowledge base to deliver content based on customer's preferred language.

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Multilingual Help Desk

Support your customers all across the world by providing customer service that is translated into multiple languages.

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Multilingual Knowledge Base

Create and manage a multilingual knowledge base to deliver content based on customer's preferred language.

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Task Management

Task Management status

To improve agent productivity and ticket resolution, break down the steps required to resolve a ticket into smaller tasks.

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Task Management status
Collaborate with your Teammates

Collaborate with your teammates

Effectively collaborate with your internal teams on a ticket by using these features.

Collaborate with your Teammates
  • Begin side conversations on a ticket with internal team members by using private notes.
  • To include other team members in tickets, use @mention.
  • Using watchers, add more internal team members to track the progress of tickets for receiving email alerts.
  • Share the ticket across different departments for internal collaboration.

Organize customer information

Organize Customer Information
  • Organize your customer information in the contact module.
  • Using the contact group feature, customers can be grouped by the company.
  • Keep meeting notes or additional customer information in the notes section.
  • View all tickets created by a customer or a company from the customer or a contact group page.

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Organize Customer Information
Reports & Analytics

Reporting & Analytics

There are several pre-built reports and dashboards available for data analysis.

Reports & Analytics
  • The support monitoring dashboard is a one-stop dashboard for tracking the status of support activities.
  • Support traffic dashboard helps track inflow of tickets.
  • Satisfaction Reports can be used to analyze customer happiness ratings and CSAT scores.
  • SLA Dashboard can be used to track SLA performance metrics.

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We're not done yet!

You might also like these features

Customization

There are numerous customization options for changing the ticket form fields as well as the look and feel of the portal.

Custom Domains

Change the portal's support address to support.yourcompany.com by mapping custom domains.

White labelling

Customize the support portal with your company logo, colors, and login options.

Embeddable Help Widgets

Customize and integrate a help widget into your website and convert requests into tickets.

Embeddable Web Forms

Integrate a contact us form into your website and turn requests into tickets.

Custom Apps

Integrate any third-party system and side load data of external apps with tickets for easy access.

Single Sign On

Set up your organization’s Single Sign On for a more seamless login experience.

Task Management & CRM Integration

JIRA and Salesforce native integrations are supported.

Rest APIs & Web Hooks

Rest APIs and Webhooks are quite powerful to integrate with any external system.

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Looking for ticketing software? Try BoldDesk for free

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Test out all the features of BoldDesk


Free 15-day trial

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Easy setup

Looking for Small business ticketing system? Try BoldDesk for free

Start your 15-day free trial with instant access

Test out all the features of BoldDesk


Free 15-day trial

No credit card required

Easy setup

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