TL;DR: BoldDesk earned 65 badges across 10 categories in the G2 Summer 2026 report, including multiple Leader, High Performer, and Momentum recognitions. These recognitions reflect strong customer satisfaction and BoldDesk’s continued focus on simplifying and scaling modern customer support. Backed by valuable feedback from customers worldwide, BoldDesk continues its upward momentum this season. Each review […]
TL;DR: Help desk ROI measures the financial return generated by a help desk solution compared to its total cost. It is calculated using the formula (Annual Benefits − Annual Costs) ÷ Annual Costs × 100. Common ROI drivers include reduced support costs, faster resolution times, ticket deflection, and improved customer retention. Support teams are under […]
When support surges hit, your strategy decides whether it becomes a disaster or a customer service success. That’s why the real challenge is knowing how to keep your team focused when the queue is overflowing, how to turn a heated interaction with an angry customer into a moment of loyalty, and how to stop a […]
We’re pleased to announce that the BoldDesk December 2025 release is live! It’s packed with powerful new features designed to elevate how your team engages with customers, responds to queries, and resolves customer issues. From a new mobile chat SDK to real-time AI streaming, this release expands what your help desk can do, delivering smoother […]
