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In today’s fast-moving transport and logistics world, companies can’t afford customer support delays. Our help desk software delivers speed, clarity, and control. It empowers teams to resolve issues faster, streamline operations, and keep every shipment on track.
Trusted by companies of all sizes
WHY DO TRANSPORT AND LOGISTICS COMPANIES NEED HELPDESK SOFTWARE?
In transport and logistics, every delay, miscommunication, or missed update can cost time and trust. Help desk software bridges the gaps between operations and customer service, ensuring your support team is as agile as your fleet.
Here’s How it Transforms Logistics Support:
THE HELP DESK PLATFORM THAT’S POWERFUL, NOT PERPLEXING
Logistics teams stay organized and respond faster with a supply chain help desk that streamlines every shipment, route, and customer interaction.
TOO MANY QUERIES, TOO LITTLE TIME
Centralized Support for Faster Responses
Managing shipment inquiries and delivery updates across multiple channels is overwhelming. BoldDesk unifies all communications in one platform, so your team never misses a message and resolves issues quickly.
DELAYS DAMAGE TRUST
Real-Time Tracking and Instant Updates
Customers expect transparency. Provide live ticket tracking and automated notifications to keep your team and customers informed at every step of the logistics process.
MANUAL WORKFLOWS SLOW DOWN LOGISTICS
Automate Everything That Matters
In the high-pressure world of transportation and shipment, manual processes cause costly delays. Automating workflows from ticket assignment to escalation keeps operations smooth and deadlines on track.
GLOBAL LOGISTICS, LOCAL SUPPORT CHALLENGES
Multilingual Support with Smart Routing
Deliver seamless service across borders without bottlenecks. Empower teams with multilingual capabilities and intelligent routing for precision and speed in every shipment and inquiry.
TOO MANY TOOLS, ZERO SYNC
Seamless Integrations for Smarter Operations
Managing logistics means juggling multiple platforms. Integrations keep everything connected for real-time visibility and better coordination across your operations.
TASKS SCATTERED ACROSS TEAMS? DEADLINES SLIPPING?
Smart Task Management That Keeps Logistics on Track
Managing deliveries, maintenance schedules, compliance checks, and team coordination can feel chaotic. A robust task management system brings structure and visibility to every step.
FROM FIRST MILE TO LAST, BOLDDESK KEEPS YOUR WORKFLOW ON TRACK
Deliver fast, reliable answers via email, web, and partner portals using BoldDesk’s AI features. Keep logistics smooth and customers informed.
Predict and prevent delays with automated alerts and smart ticketing. BoldDesk helps your team resolve issues before they escalate.
Connect your operations, partners, and customers in one platform. Share updates instantly and keep everyone aligned for smooth logistics workflows.
“FASTER DELIVERIES = HAPPIER CUSTOMERS = REPEAT BUSINESS”
SECURITY THAT MOVES WITH YOU
Your logistics data deserves top-tier protection. BoldDesk is built with enterprise-grade security and is compliant with SOC 2® Type II, GDPR, and HIPAA. Hosted on trusted cloud platforms like AWS and Azure, BoldDesk provides encrypted communication, secure access, and full data privacy. Your support system stays reliable, protected, and worry-free.
FROM FREIGHT DELAYS TO INBOX OVERLOAD, AI‑BASED SUPPORT DOES IT ALL
Empower your logistics operation with an AI-driven help desk that automates routine support tasks, sharpens response accuracy, and accelerates issue resolution. Keep shipments moving and customers satisfied.
Solution:
Result: Faster resolutions, improved customer satisfaction, and smoother freight operations.
Faster Response Times
Reduction in Repetitive Tickets
Boost in Customer Satisfaction
Lower Operational Costs
TRANSPARENT PRICING LOGISTICS – PLANS FOR EVERY BUSINESS
Find the perfect plan for your business with No hidden costs, No surprises, and No lock-ins.
Cost-Effective at Scale
Free Migration Support
25+ Years in Business
SOC 2 and HIPPA
Dedicated Account Manager
White labelling
Here are a few kind words from some of our happy customers.
With our cloud-based logistics platform, your team can stay connected and manage operations whether in the warehouse, on the road, or at the port.
Customer service in logistics involves managing inquiries related to shipments, tracking, delivery timelines and resolving issues. BoldDesk enhances this by automating responses, tracking support tickets, and facilitating fast, accurate communication across the global supply chain.
A help desk centralizes customer inquiries, automates responses, and helps with the timely resolution of issues related to shipments and delivery schedules.
Yes. It’s designed to manage large volumes of support requests efficiently, using automation and AI to reduce manual workload and improve response times.
By automating routine queries, offering real-time updates, and streamlining communication across channels, it helps logistics teams deliver faster, more reliable service.
Absolutely. The AI Agent provides instant answers to common tracking queries and escalates complex cases to human agents when needed.
By automating repetitive tasks, offering self-service portals, and using AI to suggest replies, BoldDesk significantly reduces agent workload.
Yes. BoldDesk supports REST APIs and webhooks that allow bi-directional data sync with WMS or TMS platforms for seamless workflow automation.
Cut Operational Load by 50%
Automate records, reduce errors, accelerate timelines, and streamline logistics operations.
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