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Discover how a help desk streamlines communication, ensures compliance, and enhances client service. From managing high volumes of sensitive requests to integrating with other legal tools, it's built to support law firms with efficiency and security.
Law firms receive a constant stream of client questions, updates, and document requests. A centralized system ensures no message is missed and helps every response be timely.
Legal teams handle sensitive information daily. With built-in support for HIPAA and GDPR, encrypted messaging, and audit logs, your firm stays protected and compliant.
Manual processes slow down legal workflows. Automating ticket routing and task tracking helps your team stay focused and productive.
Integrate seamlessly with case management platforms, billing systems, and document repositories to streamline your operations.
Integrate seamlessly with case management platforms, billing systems, and document repositories to streamline your operations.
Quick responses and transparent communication build trust. A dedicated portal allows clients to track requests and share documents securely.
Simplify secure client support with regulatory compliance, automation, and a branded portal, all built into one powerful help desk solution.
AI-Powered Capabilities
AI autosorts client queries by case type.
AI recommends relevant legal articles or past cases.
AI prioritizes urgent or sensitive client issues.
AI handles routine queries 24/7.
Say a mid-sized law firm receives frequent requests from clients for case updates and document access. Without a help desk, these would be handled manually via email, leading to delays and missed follow-ups.
With BoldDesk:
Outcome:
PRICING
Find the perfect plan for your business—no hidden costs or surprises.
With our cloud-based legal help desk, your firm can stay connected and responsive in the office and on the move:
A help desk platform centralizes all client inquiries, including via email, chat, phone, and web forms, into one dashboard. This helps legal teams respond faster, maintain communication records, and ensure consistent and compliant service for all cases.
BoldDesk helps branches of law firms collaborate through shared visibility, unified inboxes, and region-based routing rules. Teams in different cities or countries can efficiently manage client queries while maintaining local compliance.
AI automates ticket categorization, suggests relevant legal articles, drafts responses, and identifies priority issues. This results in faster resolutions and reduced workloads for attorneys and support staff.
AI identifies the type of legal query being received and routes it to the right attorney or team automatically.
Yes. BoldDesk provides secure data handling, role-based access controls, encrypted communication, and audit logs that help law firms meet legal compliance requirements such as those of GDPR, SOC 2, and firm-specific confidentiality rules.
Yes. BoldDesk streamlines document-related queries through templated responses, workflow automation, internal approvals, and easy attachment handling, helping teams address documentation tasks without bottlenecks.
Yes. With private notes, restricted groups, and controlled access, internal teams can collaborate securely on case-specific discussions and approvals.
Absolutely. AI tools scale easily and help smaller firms automate routine work, allowing them to focus on more complex legal matters.
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