Webinar 40% Ticket Deflection in 90 Days: A Playbook That Actually Works. Tuesday, December 16th, 10:00 AM ET 
Manage bookings, reservations, and tour inquiries in one platform, ensuring every customer request is handled without delay.
Trusted by companies of all sizes
BoldDesk helps travel businesses meet modern expectations with fast replies, smooth changes, and real-time updates for stress-free and memorable journeys.
Features |
With BoldDesk |
Without BoldDesk |
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Booking and Inquiry Management
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Unified dashboard for travel enquires
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Scattered emails, manual tracking
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Automated Workflows
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Smart routing for requests
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No automation, frequent delays
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Omnichannel Support
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Multi-channel traveler support
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Email-only support limitations
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Traveler Context
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Full traveler history access
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No traveler history visibility
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Proactive Notifications
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Real-time schedule change alerts
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Manual updates often missed
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AI Self-Service
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Instant self-service answers
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No self-service options
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Analytics and Insights
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Live metrics and reporting
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Limited or missing reports
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Smart Travel Support for Happy, Hassle-Free Journeys
Support Travelers on Every Channel, Instantly
Whether it’s WhatsApp at airports or live chat in hotels, BoldDesk keeps every traveler’s conversation in one place.
It seamlessly pulls in messages from:
Facebook trip enquiriesInstagram DMs about tour packagesEmails confirming stays and bookingsNo matter where your travelers reach out from, respond instantly across channels and ensure every journey begins with smooth communication.
Explore Omnichannel Support
Let AI Handle the Rush While You Focus on Service
Give your travelers peace of mind with support that’s always on. The system brings AI to travel operations:
AI agents: Virtual travel assistants that autonomously handle customer queries, updates, and real-time alerts.AI Copilot: Assists travel agents with smart suggestions, task automation, and contextual insights from past interactions.Your travelers stay informed, your team stays efficient, and every journey requires less effort.
Explore BoldDesk AI 
Let Automation Handle the Busy Work
Let smart automation take the wheel. Automated support systems resolve routine queries instantly, while complex, high-priority issues are routed to your agents.
With SLA tracking and smart workflows, your team stays focused on delivering exceptional travel experiences.
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Connect with Travelers in Their Language
Whether checking visa policies or local places to visit guide, travelers want quick, reliable answers.
Give them the freedom to help themselves anytime, anywhere. With a multilingual knowledge base, you can build a global help center that delivers instant answers in the language your customers speak.
What makes it powerful:
Localized content tailored for global travelers AI search delivers fast, relevant answersGreat for travelers on the move Resolve common queries, reduce support tickets 
Built to Work with Your Travel Tech Stack
Seamlessly connect with the tools your travel business already relies on. Whether you're managing bookings or nurturing customer relationships, this platform fits right in:
CRM compatibility: Connects with tools like Salesforce, HubSpot, and Pipedrive to
centralize customer data.
Booking support: Syncs with platforms like Microsoft Bookings and other tools
for smooth itinerary updates. Custom workflows: Use APIs and webhooks to automate and customize travel operations.
Hear From Travelers While the Trip’s Still Fresh
Every journey creates a story. Empower your travelers to share theirs through built-in CSAT surveys.
Capture feedback at the perfect moment—whether after a smooth pickup, an unforgettable tour, or a seamless hotel check-in.
Explore CSAT 
“More happy travelers = more 5⭐ reviews = more bookings“
Your team doesn’t need a desk. With our mobile app, they assist travelers and coordinate with partners anytime, anywhere.
Perfect for field representatives and remote teams who need flexible, reliable support while on the move.
Whether planning trips, managing bookings, or hosting luxury stays, our AI help desk makes travel support effortless, organized, and scalable.
From boutique travel agencies to large-scale operators, BoldDesk provides the flexible, powerful features you need to manage every support request.
CUSTOMER TESTIMONIALS
Here are a few kind words from some of our happy customers.
Helpdesk software helps travel companies manage customer support more efficiently. It centralizes communication for bookings, cancellations, and travel queries.
Yes, helpdesk platforms allow you to handle both traveler and partner interactions from one system. You can create separate workflows and categories to keep things organized.
BoldDesk stands out with AI automation, flexible workflows, and secure omnichannel support that helps travel teams resolve queries faster and personalize service.
Yes, BoldDesk offers a free trial that lets you explore key capabilities like ticketing, automation, and customization. It’s a great way to evaluate how well the platform fits your travel business. Startups may also qualify for an exclusive one-year free plan.
AI analyzes past interactions, preferences, and booking history to deliver tailored recommendations, relevant responses, and proactive updates.
Yes. AI powers intelligent knowledge bases, smart search, and guided troubleshooting so travelers can find answers instantly without contacting support.
Boost traveler satisfaction by 50% with faster, smarter support
Deliver seamless, high-quality assistance across every journey with BoldDesk.
No setup fees required + Hassle-free setup
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