Webinar Omnichannel That Doesn’t Break: Email + Chat + WhatsApp + Instagram. Tuesday, January 6th, 10:00 AM ET
More than just a chat widget, the real-time live chat combines AI automation with advanced customer service tools to unify conversations across channels, bringing omnichannel support to life and boosting customer satisfaction.
Trusted by companies of all sizes
Reimagine customer communication with BoldDesk Live Chat, the ultimate tool for real-time engagement and superior support. Designed to enhance satisfaction and streamline communication, delivers memorable experiences that keep your customers coming back.
Connect effortlessly with customers via live chat, WhatsApp, Facebook, Instagram, and SMS.
Measure customer satisfaction with integrated feedback tools to enhance your service quality.
Gain actionable visitor insights, including chat history, visited pages, and IP details, for personalized interactions.
Optimize operations with business hours, holiday calendars, and robust security features like IP blocking, trusted domains.
Instantly respond to customer queries with AI-powered assistance in BoldDesk.
Align your chat widget with your brand's design for a seamless experience.
Integrating BoldDesk Live Chat into your website is quick and easy. Simply embed the live chat widget, customize its design and messaging, and you'll be ready to start chatting with your customers in minutes!
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Step 1
Start Your Free Trial
Step 2
Install on Your Website
Still having doubts in getting started? Book a Demo 
Enhance customer support with BoldDesk Live Chat, designed to connect you with your customers instantly and effortlessly, no matter where they are.
Stay connected on the go with our intuitive mobile app, ensuring you never miss a customer query.
Seamlessly manage conversations across various channels, including your website, mobile app, and more, from a single interface.
Provide instant responses to customer inquiries for a smooth, engaging, and satisfying user experience.
Unify every customer interaction in a single platform, enabling your team to work more efficiently and providing your customers with a smooth, consistent experience.
Download our iOS or Android app to manage your conversations on the move. Easily receive and respond to messages across all channels using the app.
We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.
Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.
BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.
The overall application functionality is good, UI/UX and the configurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.
Bolddesk simplifes support with interactive tour—no setup or signup needed.
Just explore and see how it could fit your workflow.
Find the perfect plan for your business—no hidden costs or surprises.
Live chat software is a tool that allows businesses to communicate with website visitors in real time through a chat interface. It helps provide instant support, answer questions, and enhance customer engagement.
The BoldDesk live chat is designed to be affordable, intuitive, and scalable, making it the ideal choice for small businesses. With all the essential features to provide high-quality customer support, BoldDesk offers an excellent solution that fits within most budgets. The BoldDesk for Startups program also allows small businesses to get started without any upfront costs.
To customize the live chat widget on your website, simply access the customization options in BoldDesk. You can adjust the widget’s appearance, including colors, text, and branding, to match your website’s design. Once you save the settings, the customized live chat widget will appear on your site.
Yes, the BoldDesk live chat is fully mobile-friendly. You can manage chats and provide support from any mobile device, allowing you to stay connected and responsive even when you’re on the go.
The Omnichannel support allows you to centralize customer communication across multiple online messaging platforms. For example, you can connect your WhatsApp, Facebook Messenger, Instagram, Telegram, and Twilio accounts so that all the messages from them appear in your BoldDesk live chat.
No, the BoldDesk live chat software is a commercial product. However, we offer a free startup program specifically designed for small businesses and startups. If you meet the eligibility requirements, you can apply to receive premium features at no cost.
Yes, the BoldDesk live chat tool is an excellent choice for e-commerce websites. BoldDesk live chat helps businesses provide instant customer support, streamline order tracking, and offer personalized product recommendations. Its features, such as chat automation and CRM integration, enable e-commerce businesses to engage with customers effectively. With mobile support and customizable chat widgets, BoldDesk aid in creating a seamless shopping experience for your customers, making it the perfect solution for your e-commerce needs.
Get the latest insights on customer service chat software with expert articles and tutorials. Explore best practices, highlighted features, and industry trends to enhance your chat support experience.
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