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Live Chat SoftwareBring a human touch to customer support with effortless chat
More than just a chat widget, the real-time live chat combines AI automation with advanced customer service tools to unify conversations across channels, bringing omnichannel support to life and boosting customer satisfaction.
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- Cancel anytime
Trusted by companies of all sizes
Why Choose Our Live Chat Software to Stay Ahead in Customer Service?
Engage, Support, and Delight Your Customers
Reimagine customer communication with BoldDesk Live Chat, the ultimate tool for real-time engagement and superior support. Designed to enhance satisfaction and streamline communication, delivers memorable experiences that keep your customers coming back.
Multiple Messaging Channels
Connect effortlessly with customers via live chat, WhatsApp, Facebook, Instagram, and SMS.
CSAT Feedback Collection
Measure customer satisfaction with integrated feedback tools to enhance your service quality.
Real-Time Insights
Gain actionable visitor insights, including chat history, visited pages, and IP details, for personalized interactions.
Smart Automations & Security
Optimize operations with business hours, holiday calendars, and robust security features like IP blocking, trusted domains.
AI Agent
Instantly respond to customer queries with AI-powered assistance in BoldDesk.
Custom Branding
Align your chat widget with your brand's design for a seamless experience.
QUICK AND EASY INTEGRATION
Integrate Live Chat Within 5 Minutes!
Integrating BoldDesk Live Chat into your website is quick and easy. Simply embed the chat widget, customize its design and messaging, and you'll be ready to start chatting with your customers in minutes!
Step 1
Start Your Free Trial
Step 2
Install on Your Website
Add a chat widget and paste the embed code on your site. View setup guide.
Step 1
Start Your Free Trial
Step 2
Install on Your Website
Add a chat widget and paste the embed code on your site. View setup guide
Still having doubts in getting started? Book a Demo 
Connect Real-Time With Anyone, Anywhere
Enhance customer support with BoldDesk Live Chat, designed to connect you with your customers instantly and effortlessly, no matter where they are.
Mobile App
Stay connected on the go with our intuitive mobile app, ensuring you never miss a customer query.
Multiple Channels
Seamlessly manage conversations across various channels, including your website, mobile app, and more, from a single interface.
Real-Time Chat
Provide instant responses to customer inquiries for a smooth, engaging, and satisfying user experience.
Connect with Customers Instantly Using AI-powered Live Chat Software
For Customers
AI Agent
- AI Agent for Live Chat: Instantly responds using AI-powered knowledge bases, custom replies, and uploaded documents.
- Automate Actions: Perform end-to-end tasks like canceling orders, fetching balances, scheduling appointments by calling your APIs.
Chat Widget
- Widget Customization: Tailor themes, tags, and uploads for a branded experience.
- Configurable Chat Experiences: Personalize start and away chat flows.
- Offline Forms: Manage predefined or custom forms to create tickets when offline.
- Localization: Multi-language support for global audiences.
- Custom Field Management: Add or reuse fields to capture key data effectively.
- Notification Sounds Toggle: Customers can enable or disable sound alerts within the chat widget.
- Email Transcripts: Customers can receive chat transcripts via email for future reference.
Notifications
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Offline email supports seamless communication when customers go offline.
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Sound notifications in the widget to alert users of new messages.
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Ability for customers to continue chats via email (coming soon).
Multiple Messaging Channels
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Live Chat: Provide real-time assistance to website visitors, enhancing engagement and satisfaction.
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WhatsApp: Offer direct support via WhatsApp, allowing users to connect instantly and clarify their queries.
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Facebook: Interact with users through your Facebook page, whether via direct messages and comments.
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Instagram: Respond to messages and resolve doubts effectively through your Instagram page.
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SMS Integration: Communicate via SMS powered by Twilio for fast and reliable connectivity.
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Telegram Support: Allows customers to connect with support via Telegram.
For Agents
AI Copilot
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AI Copilot for Chat: Speed up replies with real-time, context-aware suggestions.
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AI-Assisted Responses: Compose messages faster with AI suggestions.
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Chat AI Summary: Instantly generate smart chat summaries for escalations and follow-ups.
Productivity
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All-in-One View: Access all past interactions in a single view for context-aware support.
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Canned Responses: Reply faster with templates and personalize them using dynamic placeholders like names or emails.
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Live Availability: Engage customers at the right moment.
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File Sharing: Share files and links seamlessly.
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Language Translation: Communicate with better fluency across multiple languages.
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Conversation Search: Find chats quickly for efficient responses.
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Conversation Filtering: Easily locate specific chats by applying filters such as status, assigned agent, department, or tags, etc.
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Custom Chat Views: Save frequently used filters as personalized chat views for quick and convenient access to relevant conversations.
Visitor Insights
- Live Page Tracking: Monitor visitor interests in real time.
- Recent Chats Tickets: Access history for personalized support for quick resolutions.
- Browser Info: Tailor experiences based on browser details.
- Location: Enhance engagement and security over visitors’ locations.
- Contact Notes: Managers and supervisors can analyze trends and improve interactions.
- Modify Chat Requester: Agents can update the requester in active chats.
- Manage Chat Participants: Users can add participants via email replies. Also, agents can add participants based on user’s request.
- Auto-Verified Conversations: Instantly verify users and load their details into the chat using a secure signed key. no manual input needed.
Notification & Mobile App
- In-App: Stay updated within the portal.
- Push: Get instant device alerts.
- Email: Offline agents receive email notifications.
- Mobile App: Stay connected with customers on the move—respond, assign, and resolve chats from your phone.
For Support Leads
AI Quick Actions
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Copilot for Chat: Delivers real-time, context-aware replies and automates tasks like order cancellations and data lookups via internal and external API integration.
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AI Agent Customization: Adjust AI tone, response style, and behavior to match your brand and support strategy.
SLA Management
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Response & Resolution Times: Set due times for incoming chats to ensure timely handling.
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SLA Compliance Tracking: Automatically monitor SLA adherence across all chat conversations.
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SLA Breach Alerts: Automatically flag and escalate tickets or chats that exceed defined SLA limits, helping teams take corrective action quickly.
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Priority-Based Chat Handling: Prioritize chats based on urgency and SLA deadlines.
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Timely Agent Actions: Help agents stay aligned with support goals and deliver consistent service.
Security and Permissions
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IP Blocking: Restrict unauthorized access by blocking specific IPs.
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Agent Permissions: Control agent roles and actions for secure workflows.
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Contact Groups: Organize contacts for faster communication.
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Trusted Domains: Allow communication only from specified domains.
Customize Fields as You Need
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Field Display: Dynamically show or hide fields based on conditions to keep forms concise.
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Field Dependency: Link fields (e.g., Country > State > City) for precise data collection.
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Custom Chat Styling: Add custom CSS and JavaScript to personalize your live chat widget’s look and behavior to be fully aligned with your brand
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Iframe Support for Chat Widget: Embed the chat widget inside an iframe to integrate seamlessly with embedded web apps or third-party platforms.
Workflow
- Business Hours: Set global schedules for seamless support within operational hours.
- Holiday Calendars: Integrate holiday lists to ensure SLA compliance.
- Workflow: Automate actions and processes to enhance efficiency.
- Draft Versions: Edit workflows without disrupting live operations.
- Reusable Assignments: Apply auto-assignment rules across workflows.
- Execution Logs: Monitor and troubleshoot workflows in real time.
Insights and Reports
- Custom Dashboard: Track Chat and SLA data in dashboards for real-time insights.
- Insights Tab: Track chat statuses, response times, and chat assignments.
- Support Monitoring: Track ticket statuses and response times.
- Support Traffic: Analyze trends to allocate resources effectively.
- Performance Metrics: Evaluate agent or group performance.
- Customer Feedback: Monitor satisfaction levels for improvement.
- Scheduled Reports: Include Chat data in Scheduled Reports to automatically receive filtered, chat-specific insights.
Customer Satisfaction (CSAT)
Bring all your channels together in one place
Unify every customer interaction in a single platform, enabling your team to work more efficiently and providing your customers with a smooth, consistent experience.
Stay Connected Wherever You Are With Our Mobile App
Download our iOS or Android app to manage your conversations on the move. Easily receive and respond to messages across all channels using the app.
What Our Customers Say
Write a Review
We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.
Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.
BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.
The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.
Your Success Never Sleeps: BoldDesk’s Always-On Support Partner
- 24/5 expert support to help you onboard and thrive.
- Extensive documentation, tutorials, and resources.
- Dedicated assistance for resolving issues proactively.
Click. Explore. Decide
Your Guided Tour of Bolddesk Starts Here
Bolddesk simplifes support with interactive tour—no setup or signup needed.
Just explore and see how it could fit your workflow.
Live Chat
Learn how to set up live chat, connect with customers in real time, and track performance using BoldDesk.
Ticketing System
Turn every customer interaction into a trackable, actionable ticket with the streamlined BoldDesk system.
Customer Portal
Learn how to customize your support portal and empower customers to submit, track, and manage tickets.
Frequently Asked Questions
Live chat software is a tool that allows businesses to communicate with website visitors in real time through a chat interface. It helps provide instant support, answer questions, and enhance customer engagement.
The BoldDesk live chat is designed to be affordable, intuitive, and scalable, making it the ideal choice for small businesses. With all the essential features to provide high-quality customer support, BoldDesk offers an excellent solution that fits within most budgets. The BoldDesk for Startups program also allows small businesses to get started without any upfront costs.
To customize the live chat widget on your website, simply access the customization options in BoldDesk. You can adjust the widget’s appearance, including colors, text, and branding, to match your website’s design. Once you save the settings, the customized live chat widget will appear on your site.
Yes, the BoldDesk live chat is fully mobile-friendly. You can manage chats and provide support from any mobile device, allowing you to stay connected and responsive even when you’re on the go.
The Omnichannel support allows you to centralize customer communication across multiple online messaging platforms. For example, you can connect your WhatsApp, Facebook Messenger, Instagram, Telegram, and Twilio accounts so that all the messages from them appear in your BoldDesk live chat.
No, the BoldDesk live chat software is a commercial product. However, we offer a free startup program specifically designed for small businesses and startups. If you meet the eligibility requirements, you can apply to receive premium features at no cost.
Yes, the BoldDesk live chat tool is an excellent choice for e-commerce websites. BoldDesk live chat helps businesses provide instant customer support, streamline order tracking, and offer personalized product recommendations. Its features, such as chat automation and CRM integration, enable e-commerce businesses to engage with customers effectively. With mobile support and customizable chat widgets, BoldDesk aid in creating a seamless shopping experience for your customers, making it the perfect solution for your e-commerce needs.
PRICING
Flexible Plans, Clear Pricing
Find the perfect plan for your business—no hidden costs or surprises.
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Momentum
EnterpriseRecent Activities in Live Chat Tutorials and Blogs
Get the latest insights on customer service chat software with expert articles and tutorials. Explore best practices, highlighted features, and industry trends to enhance your chat support experience.
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