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Resolve tickets 3X faster with AI-Enhanced
Help Desk Ticketing System

Empower your agents with AI-driven tools that simplify complex workflows, reduce repetitive effort, and keep support organized and efficient.

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  • AI Copilot - Draft replies instantly
  • AI Actions - Automate repetitive tasks
  • 30+ Languages - Deliver global support
  • AI Copilot - Draft replies instantly
  • AI Actions - Automate repetitive tasks
  • 30+ Languages - Deliver global support

Trusted by global brands and growing teams alike

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Recognized for Excellence by Industry Experts

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Customers Are Waiting
Your Ticketing System Shouldn’t Make Them

Empower Your Support Team

With AI tools and workflow automation in a unified workspace, agents work smarter, collaborate easily, and deliver quicker resolutions to customers.

Stay Connected Everywhere

Understand Your Customers Better

Collaborate Without Barriers

Boost efficiency with instant insights
With AI tools and workflow automation in a unified workspace, agents work smarter, collaborate easily, and deliver quicker resolutions to customers.
Faster replies, happier customers
BoldDesk’s help desk support system offers built-in omnichannel support, letting customers reach you seamlessly via email, live chat, phone, and social channels.
Faster replies, happier customers
Get a clear view of recurring issues and trends with powerful, customizable reports.
Faster replies, happier customers
Empower agents to work together seamlessly on tickets — @mention teammates, share updates, and attach resources, all within the ticket window.
Faster replies, happier customers
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See How Much You Actually Save

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Save at least 40% with BoldDesk

Why Choose Our Help Desk Ticketing System?

Automate, Accelerate, and Scale Your Support

An AI-Enhanced help desk ticketing system that intelligently tracks, manages, and resolves customer issues. It converts queries from email, chat, and social media into tickets, automates responses, and ensures faster resolution with smart insights.

Work Smarter With AI

AI generates instant replies, suggests knowledge articles, and provides summaries so agents resolve tickets faster with less effort every time.

Automate Routine Tasks

Set up macros to handle common requests, auto-assign tickets to the right teams, and ensure SLAs always stay on track without extra work.

User-Friendly Interface

A simple, intuitive design makes onboarding quick and easy, helping your team stay productive and efficient from the very first day.

Smarter Self-Service Options

Offer 24/7 support with a multilingual help center and searchable FAQs, giving customers instant answers whenever they need help.

Track Real-Time Insights

Monitor performance instantly with default reports or custom dashboards, and use your metrics to identify trends and act quickly.

Real-Time Collaboration

Keep everyone aligned with shared updates and task management, enabling faster teamwork and smoother resolutions every time.

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PRICING

Flexible Plans, Clear Pricing

Find the perfect plan for your business—no hidden costs or surprises.

What Our Customers Say

BoldDesk made ticket resolution faster—truly the best ticketing system for growing teams.

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"With BoldDesk, we’ve elevated service standards, improved customer engagement, boosted productivity by 25%, and reduced manual work through automation."

Michael Chan,

Director of Information Technology at GeoVerra

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"It’s a genuine product that people are liking and loving."

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Nirbhay Kumar,

Developer at Persistent System

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“Almost overnight, a problem that I’ve been fighting with every other day went away.”

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Mike Omiccioli,

Apexa iQ

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Free Migration & Onboarding

Who are we?

About BoldDesk

BoldDesk by Syncfusion has been helping businesses worldwide streamline customer support for over 24 years. Backed by a global community of developers and Fortune 500 clients, we’re committed to creating a stress-free help desk experience for teams of all sizes.

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Countries

Syncfusion has empowered developers in 100+ countries with world-class software solutions.

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Fortune 500

Our products are used by 400+ Fortune 500 companies, ensuring reliability and scalability at an enterprise level.

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Developers

A global community of 1M+ developers relies on Syncfusion’s tools, reinforcing our commitment to innovation.

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Companies

Trusted by over 36,000 companies worldwide for delivering high-quality developer tools and frameworks.

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Years

With 24+ years of expertise in software development, we bring a strong foundation to customer support solutions.

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Frequently Asked Questions

You’ll get full access to all BoldDesk features—ticketing, automation, AI support, knowledge base, and integrations—no restrictions.

No investors, no expensive overhead, no bloated add-ons. Just a lean product with savings passed directly to you.

Not at all. BoldDesk includes all essential support ticket system features—ticketing, automation, AI tools, self-service, and integrations—without feature bloat.

Yes. BoldDesk includes a powerful online IT ticketing system that helps IT teams manage and resolve support requests efficiently across all channels.

Yes. Whether you’re 3 agents or 300, BoldDesk scales easily with no painful migrations.

No. You only pay if you decide to continue with a plan—no hidden charges.

Most teams set up BoldDesk in hours, not weeks. No consultants or long onboarding required.

Cut support volumes and keep customers happy

Let AI handle repetitive queries so your team can focus on complex issues

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Free Migration & Onboarding

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One platform that covers all your customer support needs

  • tick icon10x Faster — Instant AI-first replies with no delays
  • tick icon90%+ CSAT — Customers love the speed & reliability
  • Enterprise-Grade Security — SOC 2, HIPAA & GDPR compliant

Trusted by global brands and growing teams alike

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