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KNOWLEDGE MANAGEMENT SYSTEM Create, Share & Scale Your Knowledge Easily

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Knowledge management system to create, share, and scale knowledge with AI insights.

Trusted by companies of all sizes

BoldDesk Trusted Companies
BoldDesk Trusted Companies
BoldDesk Trusted Companies
What is a knowledge management system? Centralize, share, and access info efficiently.

What is a Knowledge Management System?

  • Enables organizations to collect, organize, and share knowledge in one place.
  • Helps teams find accurate information quickly to resolve issues and improve productivity.
  • Enhances customer self-service and reduces repetitive queries with searchable content.
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When Your Business Needs a Knowledge Management System

Facing Rising Ticket Volumes and Repeated Queries?

A smart knowledge system reduces workload and improves customer experience. Without one:

Agents spend time answering the same questions.

Customers struggle to find answers on their own.

Knowledge can become outdated or scattered.

Onboarding new agents takes too long.

You'll lack visibility into what content performs well.

Poor SEO limits content discoverability.

Agents spend time answering the same questions.

Customers struggle to find answers on their own.

Knowledge can become outdated or scattered.

Onboarding new agents takes too long.

You'll lack visibility into what content performs well.

Poor SEO limits content discoverability.

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Why Choose BoldDesk Knowledge Management System?

Empower, Support, and Educate Your Users

Deliver consistent answers, improve agent productivity, and boost customer satisfaction with an AI-Enhanced knowledge base.

AI-Enabled Search

Let customers and agents instantly find relevant articles through intelligent, context-aware search suggestions.

Content Management Workflows

Keep articles up to date with approval flows, version history, and collaborative editing tools for your internal teams.

Self-Service Portal

Reduce support tickets by enabling customers to solve issues on their own through multilingual, SEO-friendly knowledge portals.

Faster Agent Onboarding

Cut training time by giving new agents instant access to centralized product knowledge and support documentation.

Access From Anywhere

Ensure consistent knowledge access for field agents and remote teams via mobile-friendly portals.

Reports & Analytics

Track article views, helpfulness ratings, and feedback to identify gaps and continuously improve your knowledge base.

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Must-Have Features in a Powerful Knowledge Management Software

Deliver reliable self-service with features that streamline content creation, access, and management.

Portal Customization

Tailor your help center’s look and feel with themes, layouts, and branding elements that match your identity.

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Knowledge management system portal customization with themes, layout, and branding.
Knowledge management system domain mapping for custom branding and trusted access

Domain Mapping

Use your custom domain to host the knowledge base and reinforce trust with a consistent brand presence.

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Permission and Security

Control content visibility by setting user roles and article-level permissions to keep internal information private.

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Knowledge management system permissions and security with roles and content control
Knowledge base articles in knowledge management software to organize information with clarity.

Knowledge Base

Organize and manage articles with categories, tags, and a powerful editor built for clarity and speed.

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Version Control

Track edits, restore previous versions, and maintain the integrity of your help content at every stage.

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Knowledge management system version control allows you to track, restore, and manage edits.
SEO friendly knowledge management solutions with optimized URLs, tags, and structure.

SEO Friendly

Boost discoverability with optimized URLs, meta tags, and structured content ready for search engines.

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Direct Ticket Submission

Let users instantly raise tickets from articles when they need extra help, no need to leave the page.

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Direct ticket submission in knowledge management solutions for instant in-article help.
Knowledge management solution CSAT reports allow you to track feedback and improve content.

CSAT Reports

Capture user feedback on article usefulness and improve content based on real-time satisfaction scores.

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Why Your Business Needs a Knowledge Management System

BoldDesk simplifies support by giving customers instant answers, reducing agent workload, and helping businesses scale without increasing costs.

For support agents

Reduce repetitive workload and streamline issue resolutions with centralized knowledge access.

Fewer Repetitive Tickets:

Empower agents by deflecting repetitive queries with self-service articles. Focus more on critical issues instead of answering the same question twice.

Centralized Knowledge, Zero Redundancy:

Let agents create, update, and refer to shared content in one place. No more toggling between docs, chats, and past tickets.

Faster Resolution, Happier Agents:

With AI-enhanced suggestions and internal notes, agents resolve complex issues faster, resulting in higher efficiency and lower burnout.

For Customers

Empower users with instant, self-serve solutions anytime, anywhere.

24/7 Self-Service Access

Give users instant access to help articles, how-tos, and troubleshooting guides whenever they need it.

Consistent and Accurate Answers

Ensure every customer sees the same reliable solution, reducing confusion and boosting trust in your support.

Seamless Escalation When Needed

Let customers raise tickets directly from articles if their query isn't solved, keeping the experience smooth from self-service to agent support.

For Business

Lower support costs and boost operational efficiency with scalable knowledge management.

Lower Support Costs at Scale

Deflect high-volume tickets without expanding your team. A well-maintained knowledge base reduces the need for live support.

Data-Driven Content Optimization

Use CSAT scores, views, and article feedback to continuously improve your team's knowledge base on what works and what doesn’t.

Accelerated Onboarding and Training

Help new employees ramp up faster by giving them access to documented processes, FAQs, and internal help docs in one place.

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Dive Deeper Into Our Customer Support Ecosystem

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Help Desk Ticketing System

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Think Switching is Hard?
We’ll Migrate You for Free!

Switch to BoldDesk for an intuitive, AI-driven Knowledge Management System that empowers your team to organize, access, and share information effortlessly, boosting productivity and accelerating decision-making!

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Think switching is hard? Get the best knowledge management software with free secure migration.

Frequently Asked Questions

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What Our Customers Say

Awards
Awards
rating

"A Solution That Professionalizes Customer Service in Minutes"

We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.

Carlos Rafael R.

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rating

"Complete platform for ticket management"

Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.

Alberto C.

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rating

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.
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rating

"Excellent tools to use"

The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.

Harsha R.
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rating

"A Solution That Professionalizes Customer Service in Minutes"

We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.

Carlos Rafael R.

g2 image
rating

"Complete platform for ticket management"

Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.

Alberto C.

g2 image
rating

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.
g2 image
rating

"Excellent tools to use"

The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.

Harsha R.
g2 deal
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PRICING

Flexible Plans, Clear Pricing

Find the perfect plan for your business—no hidden costs or surprises.

Recent Activities in Knowledge Management System Tutorials and Blogs

Get the latest on knowledge Management System tools with expert articles and tutorials. Explore best practices, highlighted features, and industry trends to improve your self-service support.

Knowledge Management System: Examples and Effective Guidelines

by Lavenda Morin Atienodot May 22, 2025

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10 Steps to Create Your Knowledge Management Strategy

by Mark Ochieng Odahdot November 7, 2024

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What is a Knowledge Base? A Comprehensive Guide

April 17, 2025

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