What's New  Explore the new updates and features of BoldDesk in our September release. Learn More.

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What can you do with BoldDesk?

Efficiently manage your support email, automate repetitive tasks, customize it to your business needs, and publish self-help articles for your product.

Ticketing Software

Manage all of your support requests, convert emails to tickets, automate ticket assignments, customize support forms, and set your own SLA.

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Knowledge Base Software

Powerful, user-friendly tools to help you scale your customer support and improve team collaboration.

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Workflow

Automate your workflows with rules and triggers so your team can focus.

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Customization

Customize help desk software to tailor it to your business needs.

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AI Assistance

Harness the power of AI in your help desk operations to enhance agent productivity.

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Task Management

Create and manage all tasks associated with resolving a ticket.

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Reports and analytics

Measure and analyze metrics from your help desk deployment.

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REST API

Flexible APIs and webhooks let you build exactly what you need.

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Why BoldDesk?

BoldDesk is cloud-based, modern help desk ticketing software for serving a wide range of customer support activities. You can organize support requests, collaborate with customers and teammates, automate repetitive tasks, and improve the overall customer experience.

  • Speed up support response time
  • Save time by automating repetitive work
  • Customize and rebrand to suit your business
  • Replace traditional email-based support
  • Improve customer satisfaction
  • Make informed decisions using built-in analytics
  • Manage all your customers in one place
  • Seamlessly integrate all your favorite tools
  • Increase support agent productivity
  • Avoid the hassle of installation and maintenance
  • Guaranteed safety, security, and compliance
  • Enjoy a modern and intuitive UI

Seamlessly integrate all your favorite tools

Integrate with your favorite tools and apps, to simplify your workflow, reduce data clutter, and increase your productivity.

Seamlessly integrate all your favorite tools 

Designed to suit businesses of every size

BoldDesk meets the needs of businesses of all sizes. A good customer experience, no matter how big or small, is what turns a first-time customer into a repeat customer.

Startup

Easy-to-use and feature-rich help desk software for startups.

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Small to Medium

Affordable ticketing system that supports your company’s growth.

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Enterprise

Help desk software with enterprise-grade features to provide support.

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Guaranteed safety, security, and compliance

We are proudly SOC 2® Type 2 certified and GDPR compliant.

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Don’t take our word for it.

Here are a few kind words from some of our happy customers.

review rating

"Loaded with features with most suitable pricing"

Bolddesk has good number of features that suits our business model and helps to manage the customer service and our team on the front line and deliverables that are important for business. Best part is that they provide many features at a very compettitive pricing and helps save a good chunk of money for our organization.

Posted on

Jul 18, 2023

"A very promising solution - 2023"

BoldDesk is a very easy-to-use tool and has not reproduced the errors of its competitors. With SSO authentication and customization, the customer portal gives our customers an excellent experience. The support is very reactive and helped us to migrate from Freshdesk.

Lotfi B.

Posted on

Mar 22, 2023

"The Goldilocks of HelpDesk Software"

Configurability, logical, well thought out interface. It's been designed by people who understand what it is that's needed from this type of software.

Posted on

Dec 12, 2022

WHO WE ARE?

BoldDesk by Syncfusion

Syncfusion has been helping developers worldwide build powerful line-of-business software for over 22 years. Our flagship component suite includes over 1,800 UI widgets and frameworks that help reduce development time and complexity.

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Fortune 500 Companies

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Developers

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Companies

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Years in Business

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