Webinar Omnichannel That Doesn’t Break: Email + Chat + WhatsApp + Instagram Tuesday, January 6th, 10:00 AM ET
Automated AI support — 70% faster resolutions
Let your support team rise, connect, and lead with heart, BoldDesk makes it all possible.
Trusted by companies of all sizes
Customers expect consistent experiences across all touchpoints. In this webinar, discover how to overcome common omnichannel challenges and implement a strategy that works. Learn how BoldDesk unifies Email, Chat, WhatsApp, Instagram, and more into one smooth, integrated solution.
Stores Software
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We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.
Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.
BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.
The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.
We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.
Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.
BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.
The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.
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Thanks for taking the time to share your ideas. We will look into your suggestions and take webinar soon