Webinar Transform Your Support with an AI‑Ready Knowledge Base: RAG, Metadata Mastery & Continuous Feedback Loops. Mar 3rd 202610:00 AM ET Register Now

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RAG, Metadata Mastery & Continuous Feedback LoopsTransform Your Support with an AI‑Ready Knowledge Base

In this session, you’ll discover how to design content that LLMs can understand, retrieve, and respond with—without hallucinations. We’ll show you how BoldDesk makes it easy to apply rich metadata, automate content improvement loops, and convert real customer interactions into high value articles. You’ll also learn how to keep your KB fresh and aligned with product changes so your AI stays sharp and your customers find answers instantly.

Thank You for Registering!

We’re excited to have you join our webinar. Your spot is confirmed—see you soon!

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What You’ll Learn

Why AI‑ready knowledge bases matter

RAG fundamentals & what LLMs need to answer accurately

Structuring your BoldDesk KB for high‑quality retrieval

Closing the loop: converting tickets into articles

Freshness management: workflows, analytics & governance

Advanced metadata strategies

Interactive Q&A Session

Who Should Attend?

Customer Support Leaders

Who handle high ticket volumes during peak times and need faster ways to manage surges.

Technical Writers & Documentation Owners

Professionals responsible for authoring articles and maintaining content quality.

Product Managers

Teams needing structured knowledge to feed AI assistants, in product help, or customer education systems.

IT Admins / CIOs

Those evaluating automation, AI readiness, and KB system scalability.

Speakers

Carter Harris

Webinar Host
Syncfusion

Movine Awuor Onyango

Product Specialist,
BoldDesk

Trusted by companies of all sizes

Frequently Asked Questions

How can I access the webinar recording?

The webinar recording will be published on our official YouTube channel. It will be publicly accessible after the webinar ends.

How long will the recording be available?

The recording will remain fully accessible on our YouTube channel. You can watch it anytime at your convenience.

How do I join the webinar?

After registering, you’ll receive a confirmation email with the joining link. You’ll also find the link in the reminder emails sent before the event.

Will I receive reminders before the webinar?

Yes! You’ll receive automated reminders leading up to the event to ensure you don’t miss it.

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