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As the crisp energy of fall sets in, BoldDesk is turning up the heat in customer support with our strongest G2 performance yet!
We’re proud to have earned multiple prestigious badges in the G2 Fall 2025 Reports for help desk software, marking our seventh recognition, powered by the trust and enthusiasm of our global community.
These G2 Fall 2025 badges represent more than icons, they celebrate the real impact delivered every day by support teams using BoldDesk to provide exceptional customer service.
Ready to discover what makes these wins so special? Let’s dive in.
G2: Your trusted guide to top software solutions
G2 isn’t just any review site, it’s the ultimate user-driven marketplace where over 3 million verified user reviews help in picking winners in a crowded industry.
Think of it as the trusted voice for software, backed by data-driven customer insights that cut through the hype.
Every quarter, G2 publishes its Grid® Reports, ranking software, using a proven formula that combines customer satisfaction ratings and verified user reviews.
Using a 0–100 scale, G2 reports ensures fair, consistent, and transparent comparisons across all platforms.
BoldDesk® G2 Fall 2025 badges: Fuelling the fire of innovation
In the G2 Fall 2025 reports, BoldDesk received 100 awards with 37 badges, showcasing the comprehensive strength of our all-in-one platform from global scalability to small-team efficiency.
Based on hundreds of user reviews, this recognition confirms that we’re not just keeping pace, but leading the way in help desk excellence.
Let’s break down each G2 Fall 2025 badge and what it means for our product, our team, and you, our users:
BoldDesk gains help desk software industry recognition
BoldDesk is a modern help desk solution designed to simplify customer support operations for businesses of all sizes, with a strong emphasis on automation, scalability, and user experience.
In the G2 Fall 2025 Reports, the platform was recognized across multiple categories, including leadership, regional leadership, and as a regional leader for small businesses.
Some these awards include:
Outstanding global leader help desk performance
BoldDesk has achieved an unprecedented triple leadership recognition across G2’s comprehensive ticketing system evaluations.
| No. | Report | G2 Scores |
| 1 | Grid® Report for Help Desk | Fall 2025 | 61 |
| 2 | Momentum Grid® Report for Help Desk | Fall 2025 | 66 |
| 3 | Mid-Market Grid® Report for Help Desk | Fall 2025 | 56 |
These G2 recognitions position BoldDesk as a comprehensive help desk software solution that adapts to any business.
From startups to large enterprises, it ensures you’ll never outgrow your support system.
Regional excellence in help desk support
BoldDesk has also earned Regional Leader badges in key markets, including India, Europe, Asia, Asia Pacific, and the Americas.
These regional leader G2 Fall 2025 badges confirm that the platform empowers businesses to scale support operations with speed, reliability, and efficiency, wherever they operate.
Small business regional leader in help desk
What’s more, small businesses across Asia and the Asia Pacific are making bold moves, and the tools they choose matter.
| No. | Report | G2 Scores |
| 1 | Small-Business Asia Regional Grid® Report for Help Desk | Fall 2025 | 58 |
| 2 | Small-Business Asia Pacific Regional Grid® Report for Help Desk | Fall 2025 | 58 |
With streamlined features and responsive support, our platform adapts seamlessly to diverse markets.
BoldDesk also empowers emerging businesses through its free startup program, which offers eligible startups one year of access to the Momentum Plan with 10 agent licenses.
This initiative may have played a role in our G2 Fall 2025 awards, reflecting our commitment to supporting small businesses in delivering exceptional customer service.
BoldDesk named a high performer in the knowledge management awards
BoldDesk was recognized as a High Performer in knowledge management in India, highlighting our drive for smarter, self-service support.
| No. | Report | G2 Score |
| 1 | India Regional Grid® Report for Knowledge Management | Fall 2025 | 51 |
BoldDesk AI-powered search tool, intuitive article creation, and seamless integration, empower teams to help customers find answers faster, minimizing ticket volume and boosting satisfaction.
BoldDesk sets the standard in contact center knowledge base solutions
Knowledge is power, especially when it’s easy to access. BoldDesk earned High Performer badges in both Asia and India for its contact center knowledge base software.
| No. | Report | G2 Scores |
| 1 | Asia Regional Grid® Report for Contact Center Knowledge Base | Fall 2025 | 47 |
| 2 | India Regional Grid® Report for Contact Center Knowledge Base | Fall 2025 | 48 |
The platform organizes articles using categories, tags, and up to four levels of sub- category sections for easy navigation.
It also includes version control, access permissions, and expiration settings plus AI chat assistants that guide users to relevant content before a ticket is even submitted.
Celebrating BoldDesk’s live chat success in G2 Fall 2025
BoldDesk Live Chat is a powerful real-time support tool that enables businesses to connect instantly with customers, resolve issues quickly, and enhance user satisfaction.
In the G2 Fall 2025 Reports, it was recognized as a Global Leader, Mid-Market Leader, and Regional Leader, showcasing its excellence across multiple segments and regions.
The awards include:
Global leader in the live chat category
Effective customer support isn’t just about solving problems, it’s about building real-time connections.
| No. | Report | G2 Scores |
| 1 | Grid® Report for Live Chat | Fall 2025 | 52 |
| 2 | Mid-Market Grid® Report for Live Chat | Fall 2025 | 54 |
Earning leadership titles in the live chat software category highlights our commitment to transforming how support teams connect with customers in real time.
With proactive messaging and smart design, live chat helps teams stay responsive and deliver faster, personalized support.
Regional excellence in live chat for support
Additionally, live chat continues to reshape customer service worldwide, with Regional Leader awards across Asia, Asia Pacific, and India underscoring its growing influence.
Together, this recognition from the G2 Fall 2025 reports reflects BoldDesk’s effort to empower businesses to build stronger customer relationships through real-time, human-centered engagement that truly connects.
BoldDesk recognized for excellence in customer communication management
Customer communication management is key to building strong, lasting relationships with your audience.
BoldDesk has been recognized for its excellence in this area, earning titles as a Global Leader, Regional Leader, and Americas Regional High Performer in the G2 Fall 2025 Report. Some these awards include:
Industry leader in customer communication management solutions
Effective communication is at the heart of exceptional customer service. As a Global G2 Leader and a top performer in G2’s Mid-Market category for customer communication management, BoldDesk bridges the gap between customer interactions and team performance.
| No. | Report | G2 Scores |
| 1 | Grid® Report for Customer Communications Management | Fall 2025 | 54 |
| 2 | Mid-Market Grid® Report for Customer Communications Management | Fall 2025 | 52 |
From social media support, SMS to email, each interaction is optimized for clarity, speed, and consistency.
Regional leader in communication management category
These G2 Fall 2025 awards in customer communication management highlight BoldDesk’s dedication to delivering seamless, omnichannel support that scales with our clients’ growth.
| No. | Report | G2 Scores |
| 1 | Asia Regional Grid® Report for Customer Communications Management | Fall 2025 | 52 |
| 2 | Asia Pacific Regional Grid® Report for Customer Communications Management | Fall 2025 | 53 |
Recognized as a Regional Leader in Asia and the Asia Pacific in G2 Fall 2025 reports, BoldDesk is designed to meet diverse regional needs.
This ensures customer interactions are handled with clarity, consistency, and care while maintaining global standards of excellence.
High performer in customer communication across the region
In the Americas, we received the G2 High Performer badge for consistently delivering high-quality customer communication across every channel.
| No. | Report | G2 Score |
| 1 | Americas Regional Grid® Report for Customer Communications Management | Fall 2025 | 50 |
Our platform offers seamless customer communication tools that enable support teams to manage conversations across time zones and platforms, ensuring they stay connected, responsive, and aligned regardless of customer location.
Simplifying team collaboration with BoldDesk shared inbox
BoldDesk’s shared inbox streamlines team collaboration by allowing multiple agents to manage and respond to customer emails from a single, unified workspace.
In the G2 Fall 2025 Reports, it was recognized as a Mid-Market Leader, and Regional Leader.
Some these awards include:
Mid-market shared inbox category
BoldDesk is revolutionizing how growing teams manage customer conversations.
As a proud Mid-Market G2 Leader in shared inbox software, we’ve also earned recognition for having the Easiest Setup and Fastest Implementation, proving that teams can get up and running quickly, without the hassle.
| No. | Report | G2 Scores |
| 1 | Mid-Market Grid® Report for Shared Inbox | Fall 2025 | 54 |
| 2 | Easiest mid-market | 94 |
| 3 | Fastest implementation | 82 |
From initial setup to scaling operations, BoldDesk simplifies shared inbox management while supporting business growth.
Regional leader in shared inbox solutions
Additionally, our help desk platform holds the Regional Leader G2 Fall 2025 badge in the shared inbox tools category, highlighting its consistent delivery of seamless, user-friendly support across India.
| No. | Report | G2 Scores |
| 1 | India Regional Grid® Report for Shared Inbox | Fall 2025 | 54 |
Whether onboarding new users or troubleshooting issues, customers appreciate fast and reliable assistance with no waiting times.
BoldDesk awarded for outstanding customer self-service solutions
Customer self-service is made easy with BoldDesk’s intuitive tools that empower users to find answers, submit tickets, and resolve issues independently.
Our help desk platform has been awarded as a Gobal, Regional and for small businesses Leader in the G2 Fall 2025 Reports, recognizing its excellence in delivering seamless self-service experiences.
Global leader for customer self-service
BoldDesk is at the forefront of empowering customers to help themselves, recognized as a Global, Momentum, and Small Business Leader in G2’s customer self-service category.
Our platform empowers users to independently find answers and resolve issues, no agent required, while enabling companies to offer 24/7 assistance to customers and website visitors.
These G2 Fall 2025 awards highlight our commitment to delivering fast, simple, and effective self-service solutions for businesses of all sizes.
Regional leader in self-service solutions
Furthermore, we have been recognized in the G2 Fall 2025 reports as a Regional Leader in Asia, Asia Pacific, and India across multiple industries.
With built-in customer self-service portals, BoldDesk enables users to access information and troubleshoot issues anytime.
This not only boosts customer satisfaction but also frees up support teams to focus on more complex, high-value inquiries.
These regional G2 Fall 2025 awards in customer self-service reflect a clear mission: to provide effortless, accessible, and impactful self-service solutions for growing teams worldwide.
Regional top honors in customer self-service for small businesses
Small businesses across Asia and the Asia Pacific trust BoldDesk to deliver exceptional support through smart self-service tools that enhance responsiveness without added complexity.
These versatile solutions empower businesses to build branded help centers and knowledge bases, enabling customers to access tutorials, FAQs, and task guidance anytime on their own.
BoldDesk earns leadership badge for social media support
The G2 Fall 2025 reports have also spotlighted BoldDesk as India’s social media customer support Leader, celebrating its excellence in managing customer conversations across platforms with speed, clarity, and impact.
| No. | Report | G2 Score |
| 1 | India Regional Grid® Report for Social Customer Service | Fall 2025 | 52 |
From tweets to DMs, BoldDesk transforms every interaction into a seamless support experience, keeping teams connected, consistent, and customer-focused.
Why BoldDesk is the go-to choice for support excellence
One thing is certain, the G2 Fall 2025 badges don’t happen by accident; they’re born from listening, iterating, and obsessing over what users crave.
What does this mean? BoldDesk isn’t a typical help desk ticketing system; it flexes to fit your flow, always ensuring your team works faster, smarter, and with less friction.
Here’s why G2 users choose BoldDesk as their preferred help desk:
- Smarter AI support: BoldDesk Copilot crafts replies, AI Agents manage ticket tasks, and AI Actions trigger the right steps so your team responds faster, clearer, and with confidence.
- Omnichannel support mastery: Catch tickets from email, chat, social, or phone, all in one unified hub.
- Sleek, intuitive design: Modern UI means faster upgrades and happier agents.
- Easy customization: Modify layouts, fields, and workflows to fit your team, no limits, just flexibility.
- HIPAA-ready help desk: BoldDesk protects sensitive health data with encryption, access controls, and audit trails so healthcare teams stay compliant and confident.
- Affordable and flexible pricing plans: What you see is what you get, no hidden fees, just value-packed plans.
- Free tools that matter: BoldDesk offers powerful, no-cost tools, including CSAT score and NPS calculators that automatically measure customer satisfaction and loyalty, giving you instant, actionable insights. You’ll also find an AI ROI calculator and a WhatsApp link generator, all designed to help teams work smarter without added costs.
A massive shoutout to our BoldDesk family!
These awards from the G2 Fall 2025 reports are your badges too; a direct echo of the trust you’ve placed in us. Every review, every shared win, shapes BoldDesk into the powerhouse it is today.
We’re humbled, inspired, and fired up to keep raising the bar. Thank you for choosing us as your support sidekick. We couldn’t do it without you!
Ready to fall into awesomeness with BoldDesk?
Why wait for winter wonders when you can level up your support today? Join the teams turning chaos into cheers with the 100 G2 Fall 2025 badge-winner; BoldDesk, the perfect help desk software for startups, mid-marketers scaling smart, and enterprises chasing efficiency.
Kick off your 15-day free trial today and experience why BoldDesk is G2 recognized. Want a closer look? Join a live demo and see the magic in action.
Have questions about the G2 Fall 2025 reports? Our support team is ready to help. Or drop your thoughts in the comments, we’re all ears!
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