Webinar  Transform Your Support with an AI‑Ready Knowledge Base: RAG, Metadata Mastery & Continuous Feedback Loops. Mar 3rd 202610:00 AM ET  Register Now  arrow-yellow-color

Webinar banner close
Claim Your Free Account

Technical webinarsFuel Your Support Team’s Success with Powerful Learning

Let your support team rise, connect, and lead with heart, BoldDesk makes it all possible.

Explore Our Webinars down arrow icon

Trusted by companies of all sizes

Transform Your Support with an AI‑Ready Knowledge Base: RAG, Metadata Mastery & Continuous Feedback Loops

In this session, you’ll discover how to design content that LLMs can understand, retrieve, and respond with—without hallucinations. We’ll show you how BoldDesk makes it easy to apply rich metadata, automate content improvement loops, and convert real customer interactions into high value articles. You’ll also learn how to keep your KB fresh and aligned with product changes so your AI stays sharp and your customers find answers instantly.

Previous Webinar Button Icon
Mar
3
10:00 AM
ET

Missed the Live Session? Watch Anytime!

Search-icon
Select Category category list below
  • Faster Support, Happier Customers: Automate Your Help Desk to Drive Small Business Growth
  • The Future of Customer Service: Boost Business Growth with AI
  • Instant Answers, Satisfied Customers: Discover the Power of BoldDesk Live Chat
  • Scale Your Shopify Success: Customer Service Integration for High-Growth Stores
  • One AI Agent vs. Whole Team – How One Agent Can Bring Big Changes
  • The Modern Deflection Stack – How Layered Tools Drive 40% Ticket Reduction
  • Omnichannel That Doesn’t Break: Email + Chat + WhatsApp + Instagram
  • Beyond First Response: Designing Journeys for End-to-End Resolution
  • Agent Assist that Agents Love: Copilots for Speed & Accuracy
  • Managing Surges, Ticket Queues & Angry Customers with BoldDesk
  • Social Support in 2026: Turning DMs and Comments into Resolutions
social-support-in-2026

AI Tech

Social Support in 2026: Turning DMs and Comments into Resolutions

  • Feb 24, 2026
Watch Now right arrow icon
Manage surge, ticket backlog and angry customer

AI

Managing Surges, Ticket Queues & Angry Customers with BoldDesk

  • Feb 10, 2026
Watch Now right arrow icon
Agent Assist That Agents Love

AI

Agent Assist that Agents Love: Copilots for Speed & Accuracy

  • Jan 27, 2026
Watch Now right arrow icon
Beyond first response

AI

Beyond First Response: Designing Journeys for End-to-End Resolution

  • Jan 20, 2026
Watch Now right arrow icon
Omnichannel Webinar

AI Chat

Omnichannel That Doesn’t Break: Email + Chat + WhatsApp + Instagram

  • Jan 6, 2026
Watch Now right arrow icon
Modern deflection stack

AI

The Modern Deflection Stack – How Layered Tools Drive 40% Ticket Reduction

  • Dec 16, 2025
Watch Now right arrow icon
One Ai agent vs whole team

AI

One AI Agent vs. Whole Team – How One Agent Can Bring Big Changes

  • Nov 25, 2025
Watch Now right arrow icon

Stores Software

Scale Your Shopify Success: Customer Service Integration for High-Growth Stores

  • Jul 8, 2025
Watch Now right arrow icon

AI Software

Instant Answers, Satisfied Customers: Discover the Power of BoldDesk Live Chat

  • May 29, 2025
Watch Now right arrow icon

AI Software

The Future of Customer Service: Boost Business Growth with AI

  • Apr 11, 2025
Watch Now right arrow icon

AI Tech

Faster Support, Happier Customers: Automate Your Help Desk to Drive Small Business Growth

  • Feb 28, 2025
Watch Now right arrow icon

Your ideas, our next webinar

Can’t find the topic you’re looking for? Share your suggestions and help us build webinars that matter to you.

Share your Idea

What Our Customers Say

Awards
Awards
Awards
G2 logo with a 4.6 out of 5 rating and four and a half orange stars
right arrow icon Write a Review
Read our reviews
rating

"A Solution That Professionalizes Customer Service in Minutes"

We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.

Carlos Rafael R.

g2image
rating

"Complete platform for ticket management"

Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.

Alberto C.

g2image
rating

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.
g2 image
rating

"Excellent tools to use"

The overall application functionality is good, UI/UX and the configurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.

Harsha R.
g2 image
rating

"A Solution That Professionalizes Customer Service in Minutes"

We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.

Carlos Rafael R.

g2 image
rating

"Complete platform for ticket management"

Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.

Alberto C.

g2 image
rating

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.
g2 image
rating

"Excellent tools to use"

The overall application functionality is good, UI/UX and the configurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.

Harsha R.
g2 deal

Explore BoldDesk

Products 

Resources

Products 

Resources

TRY OUT BOLDDESK WEBINARS FOR FREE

Start your 15-day free trial and explore expert-led sessions, live demos, and support strategies.


  • No credit card required
  • Easy setup
Up arrow icon

Suggest a topic for on-demand webinars

Please share your topics with us.

    Success Image

    Thank You!

    Thanks for taking the time to share your ideas. We will look into your suggestions and take webinar soon