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This blog provides show notes for our webinar that took place on April 10, 2025, “The Future of Customer Service: Boost Business Growth with AI.”
The webinar is presented and hosted by Sameena Babu, a Digital Marketing Executive at BoldDesk.
Overview
Discover how AI-powered features in BoldDesk® can transform the way your support team works.
Whether it’s summarizing tickets, generating responses, translating messages, or optimizing knowledge base content, BoldDesk equips your team with powerful tools to reduce workload and enhance customer satisfaction.
Join Sameena as she walks through these features and demonstrates how to enable and use them in real time.
Key takeaways
- [00:00] Introduction to the session: Welcome and quick context for what BoldDesk AI brings to customer support.
- [00:26] Agenda overview: What we’ll be covering in the session, including demos and feature walkthroughs.
- [01:04] Common challenges in traditional customer support: From delayed responses to inconsistent quality—why AI is becoming essential.
- [03:13] Turning challenges into AI-powered opportunities: How BoldDesk leverages AI to turn pain points into strengths.
- [03:33] Overview of BoldDesk AI features: A quick tour of what’s available: ticket summarization, Copilot, rephrasing, and more.
- [05:00] Live demo: Enabling AI-powered features in BoldDesk: Step-by-step walkthrough of how to activate and set up AI tools in your helpdesk.
- [06:22] Ticket summarization with AI: How AI can instantly summarize long conversations for quick context gathering.
- [06:59] Using AI Copilot for support responses: Automatic generation of context-aware, human-like replies to support tickets.
- [09:17] AI Assist tools: rephrase, elaborate, shorten, correct grammar: A look at tools that let you fine-tune your replies with a single click.
- [11:40] Response and translation features: How checking response tone ensures professionalism and built-in translations allow a global reach.
- [13:03] AI in knowledge base content creation: How to quickly draft article content with AI to scale your knowledge base.
- [14:29] AI features for metadata and SEO: Improved searchability with AI-generated meta titles and descriptions.
- [14:40] Custom answers for internal agent support: How AI helps your agents find fast answers with internal AI-driven content suggestions.
- [16:21] Syncing web pages for better AI support: A look at how to enhance AI capabilities by syncing relevant web content directly into BoldDesk.
Conclusion
In this session, we explored how AI-powered features in BoldDesk are designed to assist support teams in managing tickets more efficiently, creating better responses, and scaling their content with minimal effort.
From summarization to smart content creation, BoldDesk provides practical tools that make everyday support tasks faster and more intuitive.
If you’re looking to boost your team’s productivity while maintaining a high standard of service, these AI capabilities are a game-changer.
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