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Choosing the best customer service software from the many options available can be scary, especially for starters.
Most suppliers offer similar features and promises to assist you in achieving the same goals.
We have gathered a list of the best customer service solutions for 2025 to help you pick the perfect software for your business.
Let’s break down each software solution’s key features and pricing.
What is customer service software?
Customer service software is the platform or set of tools businesses use to enhance customer support management.
These tools are used for managing customer support requests. They enable service agents to monitor, prioritize, manage, respond to, and resolve customer inquiries and employee requests.
Promoting the growth of your business requires a robust customer service platform. It is without question that excellent customer service skills form the foundation of a successful and long-lasting business.
Hence, it is essential to utilize top-notch customer service software to deliver this level of service effectively.
Top 20 customer service software providers
Customer service software is an essential tool for any business that values its customers.
It assists businesses in managing and tracking every customer interaction, ensuring a smooth and seamless customer experience.
The best customer service software platforms in 2025 include features such as multichannel support, automation, analytics, and self-service support.
Let’s check out some of the top software for helping businesses excel in customer service.
1. BoldDesk
Our own BoldDesk is an advanced customer service software platform that utilizes a cutting-edge customer self-service portal and software tools to enhance and streamline customer service.
It is a highly scalable and intuitive solution for enterprise businesses seeking to differentiate customer support vs customer service for business growth.
BoldDesk is a cloud-based platform that enhances customer experience by managing support emails, facilitating collaboration among team members, and automating repetitive tasks.
With a live chat software, agents are able to provide real time responses to customer concerns across channels such as live chat widget, WhatsApp and Facebook for a positive support experience.
It is a highly scalable and intuitive solution for enterprise businesses seeking to differentiate customer support vs customer service for business growth.
BoldDesk is a cloud-based platform that enhances customer experience by managing support emails, facilitating collaboration among team members, and automating repetitive tasks.
With live chat software, agents can provide real-time responses to customer concerns through a live chat widget on your company’s website or app, ensuring a positive support experience.
In addition, the omnichannel support feature allows agents to manage customer conversations from all communication channels in one unified platform. This optimizes support processes for agents, making them highly productive.
BoldDesk offers user-friendly client portal software, an interface that allows customers to monitor and submit support tickets with ease.
BoldDesk also holds a SOC 2® Type 2 certification and HIPAA compliance, signifying that the customer service software observes the highest customer service security and privacy standards.
Key features
- Ticketing system
- Multilingual knowledge base
- Live chat software
- Omnichannel support
- Effective automations
- AI Copilot
- AI Agent
- Integration
- Extensive customization options
- User-friendly customization
- Security and compliance features
- Multilanguage support
- Mobile help desk
Advantages of using BoldDesk
- Integrations: With BoldDesk’s integration feature, users can link their preferred tools and apps to simplify workflow, organize data efficiently, and enhance productivity.
- Robust automation features: BoldDesk possesses multiple automation options for routing tickets, eliminating repetitive tasks, reducing manual effort, and boosting agent productivity.
- Email-to-ticket conversion: BoldDesk utilizes an email ticketing system that automatically converts customer emails into tickets for agents.
- Enhanced usability: BoldDesk has an intuitive interface and utilizes AI for customer experience, making it easy for service agents and customers.
- Budget-friendly: Affordable pricing is a no-brainer.
- Improved customer satisfaction: Businesses can set their SLA in BoldDesk. The software can automatically notify agents when due dates are approaching and supervisors when they pass. No customer ticket is left unaddressed, keeping customers happy.
For more information on BoldDesk features, please refer to the following video.
BoldDesk pricing
BoldDesk empowers businesses to build a hybrid support team that’s both cost-effective and high-performing.
With flexible agent-based plans and the option to add AI agents, companies can reduce support costs while maintaining excellent service quality.
| Plan | Price per human agent | AI agent resolution cost | AI agent access | AI Copilot access |
| Scale | $12/agent/month | Not available | ❌ | ❌ |
| Momentum | $25/agent/month | $0.75/resolution | ✅ | ✅ |
| Enterprise | $39/agent/month | $0.75/resolution | ✅ | ✅ |
Note: AI agents are available only in Momentum and Enterprise plans, with a performance-based pricing of $0.75 per successful resolution.
Additionally, you can supercharge your human agents with the AI Copilot, available as an add-on for just $20 per month.
By integrating the speed, accuracy, and affordability of AI Agent with the reliability and empathy of human agents, BoldDesk enables efficient support scaling and cost savings.
Need more Agents? Let’s create a tailored solution just for you — speak with our experts today. You can do a 15-day free trial or schedule a live demo.
2. Zendesk
Zendesk is powerful customer service software tailored for large organizations. It allows users to handle conversations via email, X, and Facebook with any of their plans.
It provides a collection of features specifically designed to optimize and improve customer service processes, making it stand out from other Zendesk alternatives.
Their more expensive plans also enable the management of phone and chat conversations.
Pricing
- A free trial is available
- Monthly plans begin at $19/agent
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3. Freshdesk
Freshdesk offers two types of support: a basic help desk solution and comprehensive omnichannel support.
Freshdesk is customer service software that operates on the cloud and is designed to offer good customer service for businesses, regardless of their size.
It converts customer inquiries from emails, phone, web, chat, and social media into manageable tickets.
This makes it easier to streamline and unify your support operations, especially when you utilize Freshdesk integrations.
However, exploring Freshdesk alternatives might be beneficial depending on your specific needs and budget.
Pricing
- A free trial is available
- Monthly subscriptions for paid plans begin at $15/agent
4. Salesforce
Salesforce is a CRM (customer relationship management) platform specifically engineered to facilitate collaboration among teams within companies for better customer service.
It also offers a customer service platform called Service Cloud, which gives teams across IT, sales, marketing, and support access to the same customer data. This ensures every team can deliver consistent and effective support.
Salesforce Service Cloud equips agents with a merged view of:
- Customer data
- Prior interactions
- Purchase history
- Ticket information
This single view enables agents to access relevant details swiftly and provide fast support. On its more expensive pricing tiers, Salesforce provides B2B customer service solutions for its clients.
Pricing
- A free trial period is available
- Essentials: $25/user/month
- Professional: $100/user/month
- Enterprise: $175/user/month
- Unlimited: $300/user/month
5. HubSpot Service Hub
HubSpot is a CRM platform that includes a ticketing system and live chat capabilities. It also offers a customer service product known as Service Hub.
Service Hub is especially beneficial for teams that already utilize HubSpot’s CRM. The products integrate smoothly, providing agents with relevant data that assists in personalizing their support efforts.
Pricing
- Starter plan starts from just $15/month
- Professional plan starts at $100/month
- Enterprise plan starts at $150/month
6. Aircall
Aircall is a phone support software designed with simplicity and user-friendliness at its core.
It is particularly suitable for small- to medium-sized businesses. Aircall’s customer service solution gathers relevant customer data, providing agents with the needed background for each interaction.
The software integrates with numerous customer service tools, such as live chat and social messaging platforms, offering support across multiple channels.
Pricing
- Essentials: $30
7. Helpshift
Helpshift primarily offers in-app customer assistance services tailored for mobile applications.
Helpshift customer service softwareIt is one of the top customer service software solutions that offers a collection of tools for businesses to provide customer support across various channels, including in-app, web, email, social media, and phone.
Helpshift’s main purpose is to help businesses streamline their customer support process, improve response times, and enhance overall customer satisfaction.
Pricing
- A free trial is available
- The cost of paid plans begins at $150/month
8. LiveAgent
LiveAgent is a platform that streamlines customer requests from various channels into one management system.
It joins all customer communication and support, enabling you to serve your customers regardless of their location.
LiveAgent combines communications from email, calls, and social media into a single dashboard. It is a robust option for smaller service teams that utilize WordPress.
Pricing
- Small businesses: $15/agent/month
- Medium businesses: $29/agent/month
- Large businesses: $39/agent/month
- Enterprise: $59/agent/month
9. Zoho Desk
Zoho Desk provides customer service software designed to enhance your agents’ ability to deliver excellent customer service.
Zoho Desk customer service softwareThe platform, along with Zoho Desk alternatives, is equipped with tools and automation features that can simplify your agents’ workflows and boost productivity and efficiency.
The software from Zoho Desk offers omnichannel support with a unified view, enabling agents to manage customer concerns from a single location.
Pricing
- A free trial is available
- Monthly plans start at $4
10. Help Scout
Help Scout is a customer service software designed to replicate the experience of working from a shared inbox.
Unlike Help Scout alternatives, it offers the added benefit of tracking customer inquiries via email and live chats.
It brings together customer data, interactions, and history, providing your agents with background for every request.
Pricing
- A free trial is available
- Monthly plans begin at $50/user
11. Olark
Olark‘s customer service software assists teams in delivering a great customer experience. The software offers customization features, allowing customers to have a comprehensive brand experience.
With its pricing structure, no long-term commitments for most plans, and the option to add specific features as needed, Olark is particularly beneficial for smaller teams.
It allows you to select the features you need and disregard the ones you don’t, optimizing your team’s functionality.
Pricing
- Standard: Starting at $29 per month
12. Front
Front is a customer service platform that prioritizes human interaction. It seeks to foster strong and personal relationships with customers instead of just seeing them as tickets.
Front is an ideal choice for those in search of a straightforward, Gmail-like application for customer service.
Described on their website as a “shared team inbox,” Front facilitates the union of all team discussions in one location.
It integrates messages from various channels such as email, live website chat, SMS, and social media.
Pricing
- Free trial period: 7 days
- Pricing starts at $25/user/month
13. LiveChat
LiveChat is a live chat and help desk tool designed to deliver good customer service.
It appears as a straightforward chat box on the surface, but it actually functions as an all-inclusive help desk ticketing system.
This customer service chat tool is compatible with popular CMSes like WordPress and can also be directly linked to Facebook Messenger.
Pricing
- Starter: $25/user/month
- Team: $41/user/month
- Business: $59/user/month
14. Jira Service Management
Jira is commonly known for its project management and issue-tracking software used by development teams.
However, they also offer Jira Service Management, a platform that aids IT teams in managing incidents and related requests.
This support tool allows you to provide assistance to both employees and customers. Jira Service Management provides IT teams with a modern service desk, complete with ITIL-certified processes.
Pricing
- A free trial is available.
- Standard plan starts at $19.04/agent/month.
15. Hiver
Hiver is a customer service help desk designed for integration with Google Workspace.
Instead of adopting a new platform, Hiver enhances your company’s current Google Workspace programs by adding common customer service features such as Gmail shared inbox, analytics, and SLAs.
It’s good for customer support teams who prefer the familiarity of Gmail but need help managing customer requests.
Pricing
- A free trial is available.
- Lite: $19/user/month
- Growth: $29/user/month
- Pro: $49/user/month
- Elite: Contact Hiver
16. Bitrix24
Bitrix24 is a popular customer service software that provides a suite of communication, social collaboration, and management tools.
Bitrix24 also possesses project and team management features, making it suitable for remote customer service teams.
This platform enables your teams to deliver omnichannel support and manage customer questions from one central point.
Pricing
- A free trial is available.
- Monthly plans begin at $49/ agent.
17. Nextiva service CRM
Nextiva Customer Service CRM is a software that helps businesses manage and improve customer relationships.
This software provides a unified customer service platform that allows businesses to track customer interactions, manage customer data, and automate some parts of the customer service process.
Nextiva’s product suite also integrates with widely used business applications to enhance support operations and agent efficiency.
Pricing
- Monthly plans begin at $15/user/month.
18. Intercom
Intercom is customer service software that enables companies to communicate with their customers on their website, app, social media, or email.
Intercom’s customer service solution employs messaging and automation to enhance the experience for both customers and in-house teams.
This software is designed to help businesses manage and improve their customer engagement and support compared to Intercom alternatives.
Pricing
- A free trial is available.
- Starts from $29/seat/month
19. Happyfox
Happyfox is a customer service tool suitable for use by not just customer service teams, but also HR and marketing departments.
Happyfox customer service platformIt enables the streamlining of internal customer service through its IT support and customer support operations modules.
Together with Happyfox alternatives, it provides customizable workflows and automation features that help simplify and reduce routine tasks, thereby making work more manageable for agents.
Additionally, Happyfox provides self-service options for both internal and external customers.
Pricing
- A free trial is available.
- Starts at $24/user per month.
20. TIDIO
TIDIO is a communication tool for businesses that keeps live chat, chatbots, and marketing automation in one place.
This customer service software is designed to help businesses communicate with their customers faster and more effectively.
What sets TIDIO apart from its competitors is its exceptional affordability.
TIDIO provides affordable solutions for websites with fewer visitors, ensuring you don’t pay for excessive features or site traffic that you might not need.
Pricing
- A free plan is available.
- Starter: $24.17/month
- Growth: $49.17/month
- Plus: $749/month
Summary of the top customer service software solutions
Below is a summary of the best customer service platforms:
| Customer service software | Founded
|
Best for | Live Chat | Ticketing | Self-Service Portal | Known for | G2 Review | Price per seat | Free trial available? | Free plan available? |
| BoldDesk | 2022 | Startups, SMBs, and Enterprises | Yes | Yes | Yes | AI-powered features, customization, automation | 4.5/5 | $12/month/user | Yes | No |
| Zendesk | 2007 | Enterprises | Yes | Yes | Yes | Scalability, integrations | 4.3/5 | $19/month/user | Yes | No |
| Freshdesk | 2010 | SMBs | Yes | Yes | Yes | User-friendly and affordable | 4.4/5 | $15/month/user | Yes | Yes |
| Salesforce | 1999 | Enterprises | Yes | Yes | Yes | CRM integration, AI | 4.4/5 | $25/month/user | Yes | No |
| HubSpot Service Hub | 2006 | Startups, SMBs | Yes | Yes | Yes | Marketing and sales, integration | 4.4/5 | $15/month/user | Yes | Yes |
| Aircall | 2014 | Call centers | Yes | No | No | Cloud-based phone system | 4.3/5 | $30/month/user | Yes | No |
| Helpshift | 2011 | Mobile-first companies | Yes | Yes | Yes | Mobile app support | 4.3/5 | $150/month/user | Yes | Yes |
| LiveAgent | 2004 | SMBs | Yes | Yes | Yes | Multichannel communication | 4.5/5 | $15/month/user | Yes | Yes |
| Zoho Desk | 1996 | SMBs | Yes | Yes | Yes | Cost-effective solution | 4.4/5 | $4/month/user | Yes | Yes |
| Help Scout | 2011 | SMBs | Yes | Yes | Yes | Shared inbox, simplicity | 4.4/5 | $50/month/user | Yes | No |
| Olark | 2009 | Startups, SMBs | Yes | No | No | Live chat, simplicity | 4.3/5 | $29/month/user | Yes | Yes |
| Front | 2014 | Enterprises | Yes | Yes | No | Shared inbox and email collaboration | 4.7/5 | $25/month/user | Yes | No |
| LiveChat | 2002 | E-commerce | Yes | No | No | Chat widget, integration | 4.5/5 | $20/month/user | Yes | No |
| Jira Service Management | 2002 | IT support | No | Yes | Yes | IT help desk solution | 4.2/5 | $19.04/month/user | Yes | Yes |
| Hiver | 2011 | Gmail users | Yes | Yes | Yes | Gmail-centric ticketing | 4.6/5 | $19/month/user | Yes | No |
| Bitrix24 | 2012 | SMBs | Yes | Yes | Yes | Free CRM and help desk | 4.1/5 | $49/month/user | Yes | Yes |
| Nextiva service CRM | 2008 | Call centers | Yes | No | No | Cloud-based communication | 4.5/5 | $15/month/user | Yes | No |
| Intercom | 2011 | SaaS & startups | Yes | Yes | Yes | AI and live chat | 4.5/5 | $29/month/user | Yes | No |
| HappyFox | 2011 | SMBs | Yes | Yes | Yes | Customizable workflows | 4.5/5 | $24/month/user | Yes | No |
| TIDIO | 2013 | SMBs | Yes | Yes | Yes | AI chatbots for automation | 4.7/5 | $24.17/month/user | Yes | Yes |
What are the various types of customer service platforms?
Here are some types of customer service platforms.
Help desk software
This platform equips support teams with tools to manage customer issues efficiently. These features include ticket management, automation, reporting, a customer portal, and multiple-channel support.
It helps businesses track customer interactions, prioritize issues based on urgency or type, and assign them to the right team members.
Internal help desk software also boosts employee productivity by streamlining staff support requests.
Knowledge base software
Knowledge base software stores and retrieves information to support problem-solving, learning, and decision-making functions.
This software serves as a central library for FAQs, manuals, guides, procedures, rules, and regulations, among other types of information.
It can help improve customer service by answering common support inquiries and increase efficiency by giving employees quick access to the information they need to perform their tasks.
Live chat support software
Live chat support software enables businesses to communicate with their clients in real-time through a chat interface on their website or app.
This software often includes features like automated responses, chat transcripts, customer profiles, and performance analytics.
Shared inbox software
Shared inbox software allows multiple team members to access and manage a single email account.
This can be useful for groups that need to collaborate on responding to customer inquiries, managing customer support tickets, or handling other collaborative tasks.
Phone support software
Mobile help desk enables businesses to handle customer inquiries and issues over the phone efficiently.
This software is designed to log, track, manage, and report on customer support calls.
It assists in handling customer queries, complaints, suggestions, and requests, and also helps in tracking the resolution process until the issue has been resolved.
Features of customer service software
Customer service software comes with a range of features designed to enhance and streamline support operations.
While specific features may vary across different platforms, here are common features found in customer service software.
| Features | Description |
| Ticketing system | Create, manage, and track customer inquiries and issues through ticket creation, assignment, and resolution processes. |
| Omnichannel support | Integrate various communication channels (email, phone, chat, social media, etc.) into a single platform and enable seamless interaction with customers. |
| Integration capabilities | To increase efficiency and guarantee a seamless experience, integrate with CRM, live chat, and third-party solutions. |
| Reporting and analytics | Pay attention to critical metrics like response time, resolution rate, and consumer satisfaction in order to assess and improve performance. |
| Automation and workflow | To increase productivity, automate repetitive processes like ticket routing, answering frequently asked questions, and sending follow-up reminders. |
| Self-service options | Offer a repository of self-service articles, FAQs, and tutorials to empower clients to find answers independently. |
| Live chat | Enable real-time communication between customers and support agents, allowing for immediate assistance. |
Benefits of customer service software
Customer service software helps businesses better serve their customers. It makes work faster, easier, and more organized.
- Boosts customer satisfaction and loyalty: Providing service agents with the information and tools that enable them to offer swift and accurate support responses improves their quality of service. This reduces customer churn and enhances loyalty, which often translates into repeated purchases.
- Improves efficiency and response time: A self-service portal lets customers find answers independently, giving support teams more time to handle complex problems. With all customer data stored in one place, agents can respond faster without wasting time searching.
- Delivers actionable insights: Built-in reporting tools track team performance, customer needs, and service trends. These insights and customer service metrics help leaders make informed decisions and improve sales, marketing, and service.
- Enhances customer experience: Customer service platforms help businesses provide consistent service by standardizing responses and ensuring that all inquiries are handled promptly. Automated customer service solutions offer quick responses and bots provide assistance around the clock.
- Reduces costs and saves time: Utilizing customer service software platforms can significantly reduce the costs needed for a large customer support team. It also streamlines data tracking and minimizes manual tasks, cutting down on labor and operational costs.
- Scales with your business: As your business grows, the software grows with you. It can manage more requests, integrate with other tools, and add new features—ensuring you maintain high-quality service at every stage.
Best practices of customer service software tools
Customer service plays a major role in building long-term customer relationships. The right software can turn one-time buyers into loyal customers.
Here’s how to choose the best tools for your business:
Evaluate the requirements of your customers
One of the best ways to understand your customers’ needs is to actively respond to their questions, concerns, and suggestions.
This involves hearing and evaluating your customer feedback and the information they provide.
Every customer service tool has unique features, usually customized for a particular audience, industry, or market segment.
To simplify examining the array of customer service systems, identify the support your customers need.
Consider your potential for future development
Your selection of customer service software tools will form the foundation of your support team’s workflows.
It is important to select an option that can grow alongside your business to avoid overhauling everything later because your chosen solution can’t scale.
When assessing tools, consider their scalability. Can you add more users as your team expands? Is there an option to upgrade to a more advanced solution from the same provider if your business really takes off?
Understand your requirements and those of your team
It’s important to remember that a small business does not share the exact needs as a large enterprise.
However, size should not be the only factor considered when choosing support software.
Consider your business operations.
- Do most interactions happen online or by phone?
- Is support mainly through your website or social media?
- Do customers often face technical issues needing cross-department help?
- Are you answering the same questions repeatedly?
Identify the tasks that take the most time or cause the most challenges. Then look for tools that simplify those tasks.
Prioritize reporting capabilities
Reporting tools allow you to oversee your customer service experience and avoid potential irritations.
This data can be used to gain a deep understanding of your customers, your team, and even your own products and services.
Look for software that tracks and collects data on customer satisfaction, response times, team productivity, and common issues.
Consider free trials
Many platforms offer free trials. Use them to test the interface, features, and ease of use.
For larger businesses, contact the provider’s sales team. Share your needs and let them show how their solution fits your goals.
Ready to invest in the best customer service software?
Customer satisfaction is the heartbeat of any successful business. Happy customers return, spend more, and become loyal advocates—while poor service can damage your reputation.
This is why it’s essential to utilize top-notch customer service software.
Pick a tool that fulfills your immediate needs, offers flexibility for future requirements, and fits within your budget.
While the selection process may seem daunting, choosing the wrong tool can lead to frustrated customers and an overwhelmed team.
We hope this guide helps you find a solution that aligns with your goals and empowers your team to deliver outstanding service. Provide your ideas and suggestions in the comment section below.
Related articles
- Most essential customer service skills
- Guidelines for customer service for any business
- 8 Strategies to Provide Efficient Customer Service
Frequently Asked Questions (FAQs)
Key features include a ticketing system, knowledge management software, automation, reporting and analytics software, multichannel support, live chat, and integration capabilities.These features help organize, automate, and improve customer interactions.
To choose the right customer support software:
- Define your customer support goals and requirements.
- Consider the size of your business and potential growth.
- Evaluate the software’s ease of use and customization options.
- Look for essential features such as multichannel support and reporting.
- Check integration capabilities with your existing tools.
- Consider the quality and extent of customer support and training the software vendor provides.
- Read reviews and ask for recommendations.
Costs vary based on the software provider, features, and the scale of your business. Pricing models may include per-user pricing, tiered plans, or customized solutions.
Expect monthly or annual subscription fees ranging from free basic plans to hundreds of dollars per user. Research and compare pricing models to find the best fit.
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