How to improve support ownership for reduced ticket handoffs
Join this webinar to learn how clear ownership can reduce unnecessary ticket handoffs and improve support efficiency. Discover simple ways to ensure every ticket has an owner, leading to faster resolutions and a better customer experience.
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Date & Time: 07 July 2026, 10:00AM ET
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Duration: 25 – 30 minutes
Thank You for Registering!
We’re excited to have you join our webinar. Your spot is confirmed—see you soon!
What You Will Learn
Why ticket handoffs happen and how clear ownership eliminates inefficiencies
How to ensure every ticket has a defined owner from the start
Practical ways to use automation (round robin, routing rules) to enforce ownership
How to enable team collaboration without breaking accountability
How visibility into ownership changes helps reduce delays and improve performance
Who Should Attend?
Support and CX Leaders
Looking to improve efficiency, accountability, and customer satisfaction.
Support Operations Teams
Managing ticket workflows, routing rules, and automation.
Help Desk and Service Desk Managers
Aiming to reduce ticket handling time and handoffs.
Process Improvement and Transformation Leaders
Optimizing support workflows at scale.
Organizations Handling High Ticket Volumes
Looking to streamline resolution processes.
Speakers
Carter Harris
Webinar Host
Syncfusion
Dickson Odiedo Akello
Product Specialist
BoldDesk
Trusted by companies of all sizes
Frequently Asked Questions
The webinar recording will be published on our official YouTube channel. It will be publicly accessible after the webinar ends.
The recording will remain fully accessible on our YouTube channel. You can watch it anytime at your convenience.
After registering, you’ll receive a confirmation email with the joining link. You’ll also find the link in the reminder emails sent before the event.
Yes! You’ll receive automated reminders leading up to the event to ensure you don’t miss it.
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