Beyond First Response: Designing Journeys for End-to-End Resolution

Learn how to move beyond quick replies and deliver complete, effortless resolutions for customers. Explore frameworks, best practices, and live demos to transform your support strategy.

Thank You for Registering!

We’re excited to have you join our webinar. Your spot is confirmed—see you soon!

What You’ll Learn

Why first response isn’t enough

What is end-to-end resolution?

Framework for designing resolution journeys

Metrics beyond first response

SLA configuration for resolution

Who Should Attend?

Customer Support Leaders

Heads of Support, Support Managers, and CX Directors looking to optimize ticket handling and improve customer experience.

Operations Managers

Professionals overseeing service quality and aiming to streamline support processes.

IT Admins / CIOs

Experts evaluating integrations, automation, and data security for support systems.

Business Owners / Founders (SMB)

Entrepreneurs seeking affordable, scalable helpdesk solutions to manage growing customer bases.

Speakers

Carter Harris

Webinar Host
Syncfusion

Movine Awuor Onyango

Product Specialist,
BoldDesk

Trusted by companies of all sizes

Frequently Asked Questions

How can I access the webinar recording?

The webinar recording will be published on our official YouTube channel. It will be publicly accessible after the webinar ends.

How long will the recording be available?

The recording will remain fully accessible on our YouTube channel. You can watch it anytime at your convenience.

How do I join the webinar?

After registering, you’ll receive a confirmation email with the joining link. You’ll also find the link in the reminder emails sent before the event.

Will I receive reminders before the webinar?

Yes! You’ll receive automated reminders leading up to the event to ensure you don’t miss it.

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Beyond First Response: Designing Journeys for End-to-End Resolution