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Your Guided Tour of BoldDesk Starts Here
BoldDesk simplifies support with interactive tours—no setup or signup needed. Just explore and see how it could fit your workflow.
Support Email
Turn chaotic inboxes into organized, trackable customer threads. Never miss a message.
Ticketing System
Turn every customer interaction into a trackable, actionable ticket with the streamlined BoldDesk system.
Live Chat Setup
Learn how to set up live chat, connect with customers in real time, and track performance using BoldDesk.
Knowledge Base Setup
Learn how to set up, brand, organize, publish, and track your knowledge base articles.
AI Agent Setup & Chat Support
Learn how setting up an AI Agent is so easy and train on content and supports customers through live chat instantly.
AI Copilot Setup Tour
Learn how easy to configure, customize, and activate AI Copilot to supercharge your support workflow.
AI Agent Performance Metrics
Learn how easy to track key metrics, trends, and insights to improve support efficiency using an AI Agent Dashboard.
Customer Portal
Learn how to customize your support portal and empower customers to submit, track, and manage tickets.
Reports & Analytics
Learn how to track real-time metrics, make data-driven decisions with BoldDesk reports and dashboards.
Customer Surveys (CSAT)
Learn how to set up CSAT surveys, collect feedback, track satisfaction like a pro boost customer experience!
Customize Ticket Forms
Customize your ticket form to capture the exact data your business needs. Easy setup for smarter support!
Auto Assignment Workflow
Route tickets intelligently with automation, use rules and round-robin distribution to balance agent workloads.
SLA Management
Learn to set business hours and automate SLAs for faster, on-time support every time.
AI Agent Real World Use Cases
Learn how AI Agent can solve real world customer issues instantly with smart automation across multiple platforms.
AI Copilot in Action
Resolve tickets faster with AI-powered triage, translation, summarization, and smart suggestions.
Live Chat Real World Use Cases
Learn how live chat combines AI speed with human expertise for instant, seamless customer support.
Knowledge Base Use Cases
Learn how a knowledge base delivers quick solutions, smart suggestions, and effortless self-service.
Task Management in Action
Track tasks, activities, comments, calls & approvals in one system for seamless team collaboration.
WhatsApp Chat Setup
Learn how to set up WhatsApp Meta or Gupshup and engage customers in real time via omnichannel chat.
Agent Portal Setup
Learn how to customize your agent portal, manage visibility, and create a workspace tailored to your team.