Help Desk SoftwareBuilt for Global Teams and Faster Customer Care

Trusted by companies of all sizes

What Does
Help Desk Software Do?

When Your Business Needs a Help Desk Platform

Struggling with rising ticket volumes, unclear ownership, and manual bottlenecks? 
Your business needs a help desk when managing customer queries or internal requests becomes overwhelming. It streamlines ticket handling, speeds up resolutions, and boosts customer satisfaction.

Support request volume is growing too fast.

Customers expect instant replies.

Manual processes are slowing teams down.

There’s no clear ownership of tickets.

Leads have limited visibility into performance.

Customers leave after poor support.

Agents often get stuck on repetitive tasks.

SLA breaches impacting service quality.

Support data scattered across tools, hindering insights.

WHY BOLDDESK IS YOUR IDEAL HELP DESK SOLUTION?

IT Help Desk Software That Scales with Your Business

BoldDesk empowers your team with AI-driven ticketing, no-code automation, real-time dashboards, and SLA tracking. Deliver faster resolutions, reduce workloads, and keep customers happy everywhere.

AI-First Ticketing System

Empower support teams with AI Copilot’s Ask AI for instant answers, while the AI Agent resolves queries through smart automation.

Automation and Workflows

Automate repetitive tasks with smart workflows, SLAs, and macros for smooth operations.

Self-Service Portal

Deflect tickets with a multilingual knowledge base and an AI-powered search that instantly finds and summarizes relevant articles for quick answers.

Real-Time Insights

Track trends, agent activity, and ticket volumes with ready-made or custom reports.

Customer Satisfaction (CSAT)

Collect feedback to measure satisfaction and improve support quality.

Support On-the-Go

Manage tickets anytime, anywhere with the BoldDesk mobile app.

BoldDesk Help Desk Covers Every Aspect of Customer Support

BoldDesk empowers your team with AI-driven ticketing, no-code automation, real-time dashboards, and SLA tracking. Deliver faster resolutions, reduce workloads, and keep customers happy everywhere.

Smart Tools for Agents

Simplified Ticket Handling

Collaboration Tools

Productivity Boosters

Simplified Ticket Handling

Collaboration Tools

Productivity Boosters

Support Leads Stay in Control

Team and Performance Insights

Operational Control

Process Optimization

Team and Performance Insights

Operational Control

Process Optimization

Support That Delights Customers

Customer Portal

Multichannel Support

Self-Service and Feedback

Customer Portal

Multichannel Support

Self-Service and Feedback

Elevate Your Service with Powerful Customer Support Software

Our all‑in‑one help desk software brings together intelligent ticketing, seamless omnichannel engagement, automated email workflows, and self‑service knowledge base software. It empowers your team to resolve issues faster, deliver consistent service, and satisfy customers at every touchpoint.

Help Desk Ticketing System

Stay on top of every request with ticket tracking and automation

Manage tickets more easily. Auto-assign, prioritize, and resolve them faster with full visibility.

Omnichannel Customer Service

Deliver consistent support across every channel without switching tools

Connect with customers via email, chat, social, and more from one unified platform.

Email Ticketing system

Convert emails into tickets and manage them with ease

Turn support emails into organized tickets instantly. Never lose track of a conversation with smart email workflows.

Knowledge Base

Empower customers to help themselves 24/7

Build a searchable, branded help center. Let customers find answers anytime and reduce support tickets.

INTEGRATIONS

Connect BoldDesk with Tools Your Team Loves

BoldDesk connects with your favorite tools to streamline workflows and boost team productivity.

Work Smarter with BoldDesk AI Copilot

Enhance every step with AI, from self-service to agent replies, ensuring faster and more accurate support.

Ask AI

Agents can ask questions to get instant answers from the knowledge base using the AI built right into the ticket view.

Ticket Summaries

Understand tickets at a glance with AI-generated conversation summaries, saving valuable agent time and speeding up responses.

AI Writing

Rephrase, expand, shorten, translate, or grammar-check responses right within the ticket reply editor.

Generate AI Articles

Create detailed, well-structured knowledge base articles by simply entering a topic. AI takes care of the content.

Stay Connected Wherever You are with Our Mobile App

Download our iOS or Android app to manage your conversations on the move. Easily receive and respond to messages across all channels using the app.

What Our Customers Say

"A Solution That Professionalizes Customer Service in Minutes"

We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.

Carlos Rafael R.

"Complete platform for ticket management"

Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.

Alberto C.

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.

"Excellent tools to use"

The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.

Harsha R.

"A Solution That Professionalizes Customer Service in Minutes"

Carlos Rafael R.

"Complete platform for ticket management"

Alberto C.

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.

"Excellent tools to use"

Harsha R.

Big Dreams Need Solid Support – We’re Always Here

Frequently Asked Questions

How does BoldDesk keep your data secure and compliant?

BoldDesk ensures top-tier security and compliance with SOC 2, HIPAA, and GDPR standards. Your data is protected with end-to-end encryption, role-based access control, and secure cloud hosting. We also perform regular backups and maintain disaster recovery protocols. For full details, visit our Trust & Security page.

What are the benefits of using an AI-powered help desk solution for customer service?

Efficiency & Automation → BoldDesk automates ticket categorization and routing.
Faster Resolutions → AI suggests solutions and improves agent productivity.
24/7 Support → Chatbots and self-service portals provide round-the-clock assistance.
Personalization → AI learns from past interactions for tailored responses.
Cost Savings & Scalability → BoldDesk is designed for businesses of all sizes and scales easily.

What is help desk software?

Help desk software is a tool that helps support teams manage and respond to customer issues efficiently. It organizes tickets, automates workflows, and improves response times.

How does the BoldDesk help desk work?

BoldDesk lets you receive, track, and respond to customer queries in a central dashboard. Tickets can be categorized, assigned, and resolved using automation, SLAs, and collaboration tools.

What is the difference between a help desk and a ticketing system?

A ticketing system is a tool used to convert submitted customer issues into “tickets” that can be tracked, prioritized, and resolved by support teams. It focuses primarily on organizing incoming support requests.

A help desk, on the other hand, includes a support ticketing tool but offers a broader range of features such as automation, knowledge base management, reporting, SLA tracking, multichannel support, and team collaboration tools. It’s a complete solution for delivering and managing customer support.

In short:

Ticketing system = Organizes support requests. Help desk = Full customer support platform with ticketing and more.

Is it easy to migrate from my current help desk tool to BoldDesk?

Yes. Our team offers free migration support to help you move your data from tools like Zendesk, Freshdesk, or Zoho Desk with zero hassle.

Why is the BoldDesk help desk a good fit for small and mid-sized businesses?

The BoldDesk help desk is easy to use, affordable, and scalable. It offers robust features like automation, customization, and integrations without the high cost or complexity of many enterprise-level tools.

Can I use the BoldDesk help desk on mobile devices?

Yes. The BoldDesk help desk is mobile-friendly and offers iOS and Android apps so your support team can manage tickets and respond to customers from anywhere.

What is omnichannel support in the BoldDesk help desk?

Omnichannel support in the BoldDesk help desk means you can manage customer interactions that come through email, chat, web forms, and social media from a unified dashboard.

Can I use BoldDesk software for free?

While BoldDesk is a commercial solution, we offer a free trial so you can test all its features before committing. Additionally, if you’re a startup, we may be able to provide a free plan based on eligibility. Reach out to our team to explore your options and see if your company is eligible.

Does the BoldDesk help desk provide reporting and analytics?

Absolutely. The BoldDesk help desk includes advanced reporting tools and dashboards to track ticket metrics, agent performance, SLA compliance, and customer satisfaction.

Can I customize the BoldDesk help desk to match my brand?

Yes. You can customize the BoldDesk help desk portal, ticket forms, emails, and domain to match your brand’s style and identity.

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