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Service that feels human, powered by AI. It unifies all omnichannel conversations and tickets in one smart console, helping agents respond faster, smarter, and with empathy that builds customer trust.
Trusted by companies of all sizes
Great support isn’t just reactive, it’s strategic. Deliver experiences that reduce friction across service plans and reinforce your brand promise in every subscriber interaction.
Simplify operations, unify conversations, and build trust with a customer service platform designed for telecom workflows and scale.
GLOBAL TELECOM SERVICE WITHOUT BOUNDARIES
With multilingual support powered by AI-driven translation, your agents can respond quickly, accurately, and naturally. Every interaction reflects the customer’s voice, building trust and strengthening relationships across borders.
Ensure consistent communication and tone across regions Expand reach and deliver inclusive telecom support Break language barriers with AI translation
AI IN TELECOM THAT SOLVES BEFORE YOU BLINK
With AI agents, support stays smooth even during ticket spikes. AI resolves up to 70% of queries, deflects tickets, gives outage updates, and smartly routes the rest. Agents stay focused, and customers get fast, accurate answers. AI Copilot keeps conversations productive with smart replies, auto summaries, and streamlined workflows.
STREAMLINE TELECOM WORKFLOWS FOR FASTER, CLEARER SUPPORT
A ticketing system empowers telecom teams to collaborate seamlessly, prevent duplicate work, and resolve customer issues faster through shared visibility and communication.
Centralize tickets, notes, and updates for unified team accessTag teammates, discuss solutions, and share insights instantlyAssign tasks and track accountability across departments for faster resolutions
ANALYTICS THAT DRIVE BETTER TELECOM DECISIONS
Track performance, spot trends, and optimize your support strategy with real-time dashboards and reports. Monitor SLAs, resolution times, and team efficiency to stay in control and make smarter decisions.
Explore Reports and Analytics
UNCOVER WHAT DRIVES CSAT IN TELECOM
Analyze CSAT scores and support trends to uncover insights that drive better telecom experiences. Use feedback to identify gaps, improve service quality, and deliver support that truly connects.
Explore CSAT
SIMPLIFY TELECOM DATA MANAGEMENT WITH SECURE TRANSCRIPTION
Managing customer conversations across telecom regions is complex. BoldDesk streamlines it with secure, automated call transcription built on enterprise-grade security frameworks to maintain data privacy, integrity, and compliance.
Protect sensitive telecom data with encryption and access controls.
Ensure compliance with global standards, such as GDPR and SOC 2.
ALL CHANNELS, ONE WORKSPACE
Deliver seamless telecom support with an omnichannel help desk, unifying every customer interaction for faster, more connected experiences. Empower your team to deliver consistent, high-quality service across all channels.
Centralized platform for Calls, Chats, Emails, Facebook, Instagram, and WhatsApp Improved efficiency during high call volumes Stronger relationships and higher customer loyalty
POWER UP TELECOM SUPPORT WITH BOLDDESK INTEGRATIONS
Integrate directly with your calling systems for smart call routing, automatic ticket creation, voice transcription, and workflow automation. Every call becomes a centralized and trackable conversation that streamlines support and boosts efficiency.
Make and receive calls, auto-create tickets for inbound, outbound, missed calls and voicemails with transcription and activity logging.
Call directly from BoldDesk, sync call data into support tickets, and auto-log call history and recordings.
Map Ozonetel numbers, enable in‑Help Desk calling, log all calls and recordings, and configure custom workflows.
Track and manage phone calls as support tickets, integrate detailed call logs and recordings, and ensure reliable follow-ups.
Achieve 40% faster resolutions and 2x customer happiness while building brand trust, without expanding your team.
Built-in language detection, auto-translation, and localized knowledge bases ensure consistent service across regions and languages.
No hidden fees. SLA enforcement, triggers, and automation are included in standard plans.
Dashboards reveal trends in ticket volume, resolution time, and agent performance guiding smarter staffing and workflow decisions.
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