Webinar  Transform Your Support with an AI‑Ready Knowledge Base: RAG, Metadata Mastery & Continuous Feedback Loops. Mar 3rd 202610:00 AM ET  Register Now  arrow-yellow-color

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      • BoldDesk AI

      Automated AI support — 70% faster resolutions

      Explore BoldDesk AI

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      Resources

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    • Products
      • Customer Service Software
      Effortlessly resolve 70% of customer inquiries with our all-in-one platform.
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        Ticketing System

        Efficient, end-to-end ticketing system for your support team.
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        Live Chat

        Support customers in real time on your website or app.
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        Omnichannel Customer Service

        Manage Email, WhatsApp, Instagram, SMS and Facebook conversations in one inbox.
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        Knowledge Base

        Self-service, central repository of information for your customers.
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        Task Management

        Create and manage all tasks associated with resolving a ticket.
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        BoldDesk AI

        Automated AI support — 70% faster resolutions.
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    • Features
      • Help Desk Feature
      Explore help desk features that make customer service easier.
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        Workflow Automation

        Automate repetitive tasks to save time.
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        Contact Management (CRM)

        Organize customers and companies to track customer interaction.
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        Customization

        Customize help desk software to tailor it to your business needs.
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        Reports & Analytics

        Measure and analyze metrics from your help desk deployment.
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        Mobile App

        A help desk in your pocket! You can serve your customers from anywhere.
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        Customer Portal

        Fully customizable customer portal for your specific business needs.
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        Apps & Integrations

        Easily integrate BoldDesk with your favourite applications and do more.
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        BoldDesk APIs

        Easily integrate BoldDesk with your favourite applications and do more.
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        Embedded Help Widgets

        Embed help & capture queries from any external website or apps.
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        Satisfaction Survey (CSAT)

        A customer satisfaction (CSAT) score helps determine the satisfaction level of the service.
    • Solutions
      • Team Size
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        Startup

        Easy to use and feature rich help desk software for startup.
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        Small Business

        Affordable ticketing system that supports your company’s growth.
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        Enterprise

        Help desk software with enterprise-grade features to provide enterprise support.
      Industries

      • Cloud icon with gear inside, symbolizing cloud computing, service configuration, and customizable cloud operations. SaaS

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      • Radio tower with signal waves radiating outward, symbolizing wireless communication, broadcasting, or network access. Telecom

      • Circular icon with blue plus sign and gray border, representing add, create new, or insert action in interfaces. Healthcare

      • Blue rocket with white window and gray fins, pointing upward, symbolizing launch, progress, or startup innovation. Startups

      • Orange microchip with white dollar sign and blue nodes, symbolizing fintech, digital currency, or tech-driven finance. Fintech
      • See all industries Bold purple arrow pointing right on white background, representing navigation, direction, or forward progression.
      Use Cases

      • Yellow ticket partially inside open envelope, representing event access, travel booking, or promotional ticket delivery. Email Ticketing System

      • Envelope with green share symbol, representing email-based sharing, messaging, or digital content distribution features. Shared Inbox Software

      • Three stacked white rectangles with purple price tag, symbolizing layered content tagging or digital asset labeling. Multi Brand Help Desk

      • Blue headset with microphone, symbolizing customer support, call center service, or audio-based communication tools. Internal Help Desk Software

      • Yellow ticket with centered wrench symbol and perforated edge, representing service request or maintenance access. Trouble Ticketing Software

      • Document icon with green gear overlapping corner, representing form configuration, settings, or customization tools. Embedded Help Widgets

      • Purple-outlined smartphone displaying headset icon, representing mobile support, tech assistance, or call center access. Mobile Help Desk

    • Resources
      • Green-shirted figure with headset inside browser window, symbolizing online support, help desk, or live chat service.

        Support Portal

        Get fast and dedicated support.
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        Docs

        Tutorials and how-to guides about using BoldDesk.
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        BoldDesk Rest APIs

        Flexible APIs and webhooks to build exactly what you need.
      • Blue parcel with white label and circular return icon, symbolizing product exchange, refund, or shipping reversal.

        Product Updates

        Check out the latest features for the BoldDesk.
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        Features and Bugs

        Request a feature or report a bug.
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        Roadmap

        Explore the future of BoldDesk with our product roadmap.
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        Blog

        Product news, tips, and latest updates on customer service and more.
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        Learning Center

        Educational resources to make your work easier.
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        How to Videos

        Visual content to easily learn how to use BoldDesk.
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        Self Help Demo

        Explore BoldDesk with a quick, self-guided demo.
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        Customer Stories

        Discover inspiring success stories from across the world.
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        Webinars

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    • Pricing
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  • BoldDesk AI
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    • Knowledge Base
    • Task Management
    • BoldDesk AI
    • Product Tour
  • Features
    • Workflow Automations
    • Contact Management (CRM)
    • Customization
    • Reports & Analytics
    • Mobile App
    • Customer Portal
    • Apps & Integrations
    • BoldDesk APIs
    • Embedded Help Widgets
    • Satisfaction Survey (CSAT)
  • Solutions
    • Startup
    • Small Business
    • Enterprise
    • Insurance
    • Telecom
    • Healthcare
    • Fintech
    • See all industries
    • Email Ticketing System
    • Shared Inbox Software
    • Multi Brand Help Desk
    • Internal Help Desk Software
    • Trouble Ticketing Software
    • Embedded Help Widgets
    • Mobile Help Desk
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    • Support Portal
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  • BoldDesk AI
    • AI Agent
    • AI Copilot
    • AI Action
    • AI ROI Calculator
  • Products
    • Ticketing System
    • Live Chat
    • Omnichannel Customer Service
    • Knowledge Base
    • Task Management
    • BoldDesk AI
    • Product Tour
  • Features
    • Workflow Automations
    • Contact Management (CRM)
    • Customization
    • Reports & Analytics
    • Mobile App
    • Customer Portal
    • Apps & Integrations
    • BoldDesk APIs
    • Embedded Help Widgets
    • Satisfaction Survey (CSAT)
  • Solutions
    • Startup
    • Small Business
    • Enterprise
    • Insurance
    • Telecom
    • Healthcare
    • Fintech
    • See all industries
    • Email Ticketing System
    • Shared Inbox Software
    • Multi Brand Help Desk
    • Internal Help Desk Software
    • Trouble Ticketing Software
    • Embedded Help Widgets
    • Mobile Help Desk
  • Resources
    • Support Portal
    • Docs
    • BoldDesk APIs
    • Product Updates
    • Features and Bugs
    • Road Map
    • Blog
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    • How to Videos
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Product

  • Ticketing Software
  • Live Chat
  • Omnichannel Customer Service
  • Knowledge Base
  • BoldDesk AI
  • AI Agents Green rectangular UI button with white “New” text below dark purple bar, used to start creating new content or entries.
  • AI Copilot 
  • Mobile Apps
  • Ticketing Software
  • Live Chat
  • Omnichannel Customer Service
  • Knowledge Base
  • BoldDesk AI
  • AI Agents Green rectangular UI button with white “New” text below dark purple bar, used to start creating new content or entries.
  • AI Copilot 
  • Mobile Apps

Features 

  • Workflow Automation
  • Satisfaction Survey (CSAT)
  • Multilingual Help Desk
  • Contact Management (CRM)
  • Reports & Analytics
  • Apps & Integration
  • Multilingual Knowledge Base
  • Client Portal Software
  • Customer Self-service Portal
  • Task Management Software
  • Workflow Automation
  • Satisfaction Survey (CSAT)
  • Multilingual Help Desk
  • Contact Management (CRM)
  • Reports & Analytics
  • Apps & Integration
  • Multilingual Knowledge Base
  • Client Portal Software
  • Customer Self-service Portal
  • Task Management Software

Use cases

  • Help Desk Software
  • Email Ticketing
  • Shared Inbox Software
  • Mobile Help Desk
  • Multi Brand Help Desk
  • Embedded Help Widgets
  • Enterprise Help Desk 
  • Web Help Desk
  • Ticket Management System
  • Complaint Management Software
  • Help Desk Software
  • Email Ticketing
  • Shared Inbox Software
  • Mobile Help Desk
  • Multi Brand Help Desk
  • Embedded Help Widgets
  • Enterprise Help Desk 
  • Web Help Desk
  • Ticket Management System
  • Complaint Management Software

Alternatives

  • Freshdesk
  • Zendesk
  • ZohoDesk
  • HelpScout
  • HappyFox
  • Salesforce
  • Free Migration
  • Freshdesk
  • Zendesk
  • ZohoDesk
  • HelpScout
  • HappyFox
  • Salesforce
  • Free Migration

Resources

  • Contact Support
  • Docs
  • Help Desk API Docs
  • Learning Center
  • Customer Stories
  • How to Videos
  • Self Help Demo
  • Product Updates
  • Roadmap
  • Webinars
  • Legal Center
  • Contact Support
  • Docs
  • Help Desk API Docs
  • Learning Center
  • Customer Stories
  • How to Videos
  • Self Help Demo
  • Product Updates
  • Roadmap
  • Webinars
  • Legal Center

Company

  • About Us
  • Become an Affiliate
  • Become a Partner
  • Blog
  • Press Room
  • Contact Us
  • About Us
  • Become an Affiliate
  • Become a Partner
  • Blog
  • Press Room
  • Contact Us

Free Tools

  • AI ROI Calculator
  • CSAT Score Calculator
  • NPS Calculator
  • WhatsApp Link Generator
  • AI ROI Calculator
  • CSAT Score Calculator
  • NPS Calculator
  • WhatsApp Link Generator

Product

  • Ticketing Software
  • Live Chat
  • Omnichannel Customer Service
  • Knowledge Base
  • BoldDesk AI
  • AI Agents Green rectangular UI button with white “New” text below dark purple bar, used to start creating new content or entries.
  • AI Copilot 
  • Mobile Apps

Features 

  • Workflow Automation
  • Satisfaction Survey (CSAT)
  • Multilingual Help Desk
  • Contact Management (CRM)
  • Reports & Analytics
  • Apps & Integration
  • Multilingual Knowledge Base
  • Client Portal Software
  • Customer Self-service Portal
  • Task Management Software

Use Cases

  • Help Desk Software
  • Email Ticketing
  • Shared Inbox Software
  • Mobile Help Desk
  • Multi Brand Help Desk
  • Embedded Help Widgets
  • Enterprise Help Desk 
  • Web Help Desk
  • Ticket Management System
  • Complaint Management Software

Alternatives

  • Freshdesk
  • Zendesk
  • ZohoDesk
  • HelpScout
  • HappyFox
  • Salesforce
  • Free Migration

Resources

  • Contact Support
  • Docs
  • Help Desk API Docs
  • Learning Center
  • Customer Stories
  • How to Videos
  • Self Help Demo
  • Product Updates
  • Roadmap
  • Webinars
  • Legal Center

Company

  • About Us
  • Become an Affiliate
  • Become a Partner
  • Blog
  • Press Room
  • Contact Us

Free Tools

  • AI ROI Calculator
  • CSAT Score Calculator
  • NPS Calculator
  • WhatsApp Link Generator
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