Our agent portal services are temporarily unavailable. Our team is investigating with high priority. Updates: status page arrow-yellow-color

Claim Your Free Account

Multilingual Help Desk

Bridge language barriers, enhance communication, and delight customers worldwide using BoldDesk.

Try For Free
Book Free Demo
Click here

What are the advantages of a multilingual help desk?

Multilingual support enables companies to reach a global audience and effectively address customer needs. Creating a self-service portal in multiple languages will enable your customers to easily find solutions, enhancing their search experience and optimizing your support process.

  • Serve global customers.
  • Improve your customer support.
  • Reach new markets.
  • Give customers the freedom to personalize the help center in their preferred language.
  • Scale your support team to serve a global audience.
Graphic of BoldDesk knowledge base with language selector for worldwide customer support.

Multilingual knowledge base

A multilingual knowledge base empowers you to deliver efficient customer service across the globe in your clients’ languages.

  • Generate articles in various languages.
  • Translate categories and sections.
  • Support language-specific versions of articles.
  • Enhance SEO support for each language.
  • Access language-specific insights for articles.
Explore right arrow icon

Multilingual customer portal

With the multilingual feature enabled, a customer portal can offer extensive localization support, allowing users to specify their preferred language in their profiles.

Customer portal in BoldDesk with dropdown to switch languages for tickets and knowledge base.
Interface showing BoldDesk agent portal language configuration and localization controls.

Multilingual agent portal

Localization is widely supported across various sections of the agent portal. Agents have the flexibility to adjust their language preferences within their profiles.

Multilingual support for form fields

To cater to a diverse audience, field names within a website can be localized to accommodate multiple languages. This localization extends to system fields, custom field names, status, priority, and drop-down option values.

BoldDesk interface for localizing form field names, statuses, and dropdown values into multiple languages.
BoldDesk interface for editing multilingual email notification templates with language list and customization options.

Multilingual email templates

Email notification templates can be configured to accommodate various languages, allowing for personalized templates to be created for each specific language.

Multilingual satisfaction surveys

To cater to a wide range of users, customer satisfaction surveys can be configured to accommodate multiple languages.

BoldDesk UI for creating multilingual satisfaction surveys with sentiment-based rating colors.
BoldDesk interface listing supported languages with short codes and portal enable options.

Supported languages

BoldDesk currently supports 30+ languages, including English, French, German, Italian, Portuguese, Spanish, Chinese, and many more. Check out the full list of supported languages here.

Is your language not on the list? Submit a request here.

TEST OUT ALL THE FEATURES OF BOLDDESK

Start your 15-day free trial with instant access


  • No credit card required
  • Easy setup
Up arrow icon

We are eager to show you the magic of BoldDesk.

Book Free Demo

Explore Essential Pages

0/6
Check icon

Ticketing System

Check icon

Live Chat

Check icon

Omnichannel Service

Check icon

Task Management Software

Check icon

AI Copilot

Green check icon

Next Step: Experience BoldDesk - No credit card required.

Try it for Free
Book a Demo