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star AI-first Customer Service

Customer Service Reimagined with Agentic AI — Fast, Scalable, Effortless.

Handle Tickets, Chats, KB, and Omnichannel built for speed. Enterprise security and white-glove migration at no extra cost.

10x Faster

AI-first replies, no delays

> 90% CSAT

Customers love the speed

Enterprise-Grade

SOC 2, HIPAA & GDPR compliant

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Trusted by companies of all sizes

Smarter Support with AI Across Every Touchpoint

Everything You Need to Support at Scale

Ticketing

Enhance efficiency and automate workflows with an AI ticketing system designed for smarter support.

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Live Chat

Provide real-time customer support directly through your website or app for better engagement.

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Knowledge Base

Empower customers with a centralized, self-service repository of information and resources.

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Omnichannel

Unify support channels like chat, email, and WhatsApp in one platform for seamless communication.

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Try AI ROI Calculator to estimate savings from deflection & faster handling time.

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The Perfect Solution for Enterprise-Scale

Awards
Awards

Cost-Effective at Scale

Free Migration Support

24+ Years in Business

SOC 2 Certified

Dedicated Account Manager

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CUSTOMER TESTIMONIALS

Don’t Take Our Word for It

Here are a few kind words from some of our happy customers.

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“BoldDesk provided an all-in-one solution that saves time and reduces redundancy, improving the user experience and shortening ticketing time by 50%.”

Amy,

Customer Engagement Team at Syncfusion

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Customer review: BoldDesk delivers exceptional service and user-friendly features, making it ideal for efficient desk management.

“Almost overnight, a problem that I've been fighting with every other day went away.”

Mike Omiccioli

Apexa iQ

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Person wearing glasses and a green sweater sitting indoors near a window, with a desk and computer in the background

“I didn't know BoldDesk one year ago, and I have discovered a very good solution. Easy to integrate. The API is very well documented”

Luc Fombonne

ioteecs

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"BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products."

John S

Head of Customer Support

Ethos Beauty Partners

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"The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine."

Harsha R

Support Team Lead

LTIMindtree

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"BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully."

Carlos R

VP of Operations

Movisis Tecnologia Limited

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Use Cases

Solutions for Every Industry

BoldDesk solves the most common problems for small to medium businesses across different industries.

SaaS & Tech

Simplify support operations for your tech-savvy customers.

Deliver seamless customer support with AI-powered tools and enterprise-grade efficiency tailored for SaaS.

  • Manage high-ticket volumes with AI-powered ticketing.
  • Centralize communication with omnichannel support.
  • Streamline workflows to improve team productivity.
saas-tech
E-Commerce & Retail

Provide personalized customer experiences at every stage of the journey

Simplify returns, shipping updates, and inquiries with BoldDesk’s dynamic helpdesk platform.

  • Offer real-time assistance with live chat support.
  • Resolve inquiries faster with automated workflows.
  • Ensure 24/7 self-service access via a robust knowledge base.
ecommerce
Banking & Finance

Deliver secure, compliant, and efficient customer service

Build trust with enterprise-grade security and streamline complex customer interactions.

  • Safeguard sensitive data with enterprise-grade security.
  • Automate repetitive workflows for faster resolutions.
  • Stay compliant with industry regulations using secure ticketing.
banking
Healthcare

Empower patient care with secure, HIPAA-compliant support

Manage patient queries securely while streamlining healthcare workflows with BoldDesk’s modern platform.

  • Simplify appointment management and task assignments.
  • Empower patients with self-service knowledge resources.
healthcare
Startup
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Scale customer support while staying budget-friendly

Grow confidently with a modern helpdesk solution designed to keep costs low and performance high.

  • Get started with free onboarding and training.
  • Automate processes to boost team efficiency.
  • Scale effortlessly with flexible, enterprise-grade features.
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Start Your Journey with AI

Let BoldDesk do the lifting so your team can shine.


  • 80% AI Agent Automation
  • 100+ Rich Features
  • Supports 30+ Languages
  • No credit card required
Customer support dashboard with chat window and channels like Live Chat, WhatsApp, Facebook, Instagram
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We are eager to show you the magic of BoldDesk.

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Explore Essential Pages

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Ticketing System

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Live Chat

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Omnichannel Service

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Task Management Software

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AI Copilot

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