Shared inboxes for easy team collaboration

Organize all your support requests in one place, route them to the appropriate agents, track them with certainty, and achieve greater customer satisfaction.

Why you need a BoldDesk shared inbox

Organize customer information in one place

Keep customer data in a central location so that your staff has access to the most recent information.

Modern and intuitive UI

With our modern, user-friendly interface, avoid toggling among multiple platforms and boost your productivity with advanced ticket views and filters.

Automation

Use no-code automation to create a business-specific operation workflow to perform recurring manual tasks at each stage of the ticket lifecycle.

Spam-free email

With our built-in spam detectors, you can keep spam and automated emails out of your inbox. Use the settings to block and whitelist specific email addresses and domains to control who can send you emails.

Email collaboration has never been easier

BoldDesk allows you to easily collaborate with your team members by using private notes and private tickets. By keeping everything in one place, you can eliminate the possibility of missing emails and the need to keep track of multiple responses.

Assign the right person with auto assignment

With our simple and powerful auto-assignment rules, you’ll never miss an email. The right person will be assigned to respond to each ticket. To keep track of progress, include other team members in the assignee and watcher lists.

Time-saving canned responses

Tired of repeating the same responses to multiple customers? Use our canned responses features to save answers to repeated queries with dynamic placeholder support.

Automation

Automated response

Send quick and relevant automated email responses to your customers using our no-code automation.

SLAs

Reduce response times for priority clients and keep your top-tier customers happy with our SLA rules.

Improve agent productivity

Eliminate manual effort at every level of the ticket lifecycle. Agents can focus on resolving customer issues.

With secure sharing, your privacy is protected

Sharing certain emails with coworkers who shouldn’t have access to them is a concern. With BoldDesk’s advanced permissions module, you can make sure to share these emails only with people who need to see them.

Ensures that your clients are happy

A satisfied customer is one who returns to your business. Use a satisfaction survey to gather feedback from your customers and take appropriate action.

Key Features

Ticketing

You can organize all your support requests in one place, route them to the appropriate agents, and customize the support creation forms.

Productivity

BoldDesk helps agents increase productivity and provide faster responses to support requests, which keeps things moving forward.

Email analytics and reports

Display insightful, real-time data using the built-in reports and dashboard to help you make informed decisions about improving customer service.

Integration

BoldDesk integrates with your favorite tools and apps to simplify your workflow, reduce data clutter, and increase your productivity.

Custom email templates

Using our email notification templates, you can create customized, dynamic content and maintain a consistent email response across your system.

Security

Secure your outbound emails with DKIM keys and protect your inbound emails with powerful, built-in spam controls and email blocklist features.

Ticketing

You can organize all your support requests in one place, route them to the appropriate agents, and customize the support creation forms.

Productivity

BoldDesk helps agents increase productivity and provide faster responses to support requests, which keeps things moving forward.

Email analytics and reports

Display insightful, real-time data using the built-in reports and dashboard to help you make informed decisions about improving customer service.

Integration

BoldDesk integrates with your favorite tools and apps to simplify your workflow, reduce data clutter, and increase your productivity.

Custom email templates

Using our email notification templates, you can create customized, dynamic content and maintain a consistent email response across your system.

Security

Secure your outbound emails with DKIM keys and protect your inbound emails with powerful, built-in spam controls and email blocklist features.

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