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Organize all your support requests in one place, route them to the appropriate agents, track them with certainty, and achieve greater customer satisfaction.
A shared inbox refers to an email inbox accessible to all team members for sending and receiving emails.
Shared inbox software serves as a centralized platform for email communication, facilitating team collaboration and ensuring everyone remains informed.
Keep customer data in a central location so that your staff has access to the most recent information.
With our modern, user-friendly interface, avoid toggling among multiple platforms and boost your productivity with advanced ticket views and filters.
Use no-code automation to create a business-specific operation workflow to perform recurring manual tasks at each stage of the ticket lifecycle.
With our built-in spam detectors, you can keep spam and automated emails out of your inbox. Use the settings to block and whitelist specific email addresses and domains to control who can send you emails.
BoldDesk allows you to easily collaborate with your team members by using private notes and private tickets. By keeping everything in one place, you can eliminate the possibility of missing emails and the need to keep track of multiple responses.
With our simple and powerful auto-assignment rules, you’ll never miss an email. The right person will be assigned to respond to each ticket. To keep track of progress, include other team members in the assignee and watcher lists.
Tired of repeating the same responses to multiple customers? Use our canned responses features to save answers to repeated queries with dynamic placeholder support.
A multilingual email template is a great way to reach a wider audience with your customer service. By translating your email content into multiple languages, your message will be seen and understood by people all over the world.
Send quick and relevant automated email responses to your customers using our no-code automation.
Reduce response times for priority clients and keep your top-tier customers happy with our SLA rules.
Eliminate manual effort at every level of the ticket lifecycle. Agents can focus on resolving customer issues.
Sharing certain emails with coworkers who shouldn’t have access to them is a concern. With BoldDesk’s advanced permissions module, you can make sure to share these emails only with people who need to see them.
A satisfied customer is one who returns to your business. Use a satisfaction survey to gather feedback from your customers and take appropriate action.
You can organize all your support requests in one place, route them to the appropriate agents, and customize the support creation forms.
BoldDesk helps agents increase productivity and provide faster responses to support requests, which keeps things moving forward.
Display insightful, real-time data using the built-in reports and dashboard to help you make informed decisions about improving customer service.
BoldDesk integrates with your favorite tools and apps to simplify your workflow, reduce data clutter, and increase your productivity.
Using our email notification templates, you can create customized, dynamic content and maintain a consistent email response across your system.
Secure your outbound emails with DKIM keys and protect your inbound emails with powerful, built-in spam controls and email blocklist features.
Enhance team collaboration, efficiency, and accountability in handling email communications by choosing the right shared inbox software for your customer support team.
The following are some of the best shared inbox software on the market.
BoldDesk provides a shared inbox that consolidates all your support requests in one location, directs them to suitable agents, monitors them accurately, and enhances customer satisfaction.
BoldDesk improves team efficiency, decreases response times, and aids businesses in providing exceptional customer service through a well-coordinated and organized approach to customer interactions.
The team Inbox Software is frequently utilized in customer support and collaboration environments to guarantee that all team members can efficiently access and respond to incoming messages.
Ticket routing automation: Centralizes support requests, assigns them to agents, and personalizes request forms.
Productivity: Streamlines teamwork, reduces response times, and improves efficiency in communication between customers and the support team.
Email analytics and reports: Provides intelligent, up-to-date data through a dashboard and reports for decision-making.
Integration: Integrates with favourite programs and tools to streamline workflow processes and increase output.
Customer service email templates: Maintains standard email notifications and responses to customers.
Security: Ensures email security with DKIM keys and spam controls.
Canned responses: Develop your own prewritten responses to handle questions frequently asked by users.
Customer satisfaction surveys: Offers tools for sending surveys to customers to collect feedback and enhance support services.
SLA management: Includes automations rules for setting response and resolution times and configurable notifications, alerts, and reminders to keep support teams and customers informed.
Starter: $12 per agent/month
Growth: $20 per agent/month
Enterprise: $40 per agent/month
Our Unlimited Agents packages give you the liberty to expand your business with as many agents as you need without breaking your budget.
Standard: $499/month
Pro: $999/month
Business: $1999/month
If you would like more information, feel free to contact the BoldDesk support team. You also have the option to begin a 15-day free trial or schedule a live demo.
HubSpot provides a multiuser team inbox management system that allows various email addresses to be connected, enabling different departments such as sales, marketing, and customer support to have a unified platform for overseeing and handling all communications.
It is designed to simplify the task of managing and responding to emails, making it easier for teams to stay organized and efficient.
Ticketing system: Efficiently track, prioritize, and resolve customer issues by creating and managing support tickets.
Customer feedback surveys: Acquire customer feedback via surveys to assess satisfaction levels and enhance the quality of service.
Integration: It easily connects to HubSpot CRM to improve communication with clients.
Email templates: It offers a large selection of templates for replying to customers more quickly.
Free Tools: $0 per agent/month (limited features)
Starter: $18 per month (2 users)
Professional: $450 per month (5 users)
Enterprise: $1,200 per month (10 users)
Free trial duration: 14 days
Help Scout prioritizes their shared inbox tools; however, they also provide a comprehensive platform that includes a knowledge base and live chat for your website.
You can effectively handle shared emails, delegate individuals to discussions, communicate with colleagues, and label conversations using the Help Scout team inbox software.
Multichannel support: Enables the smooth management of communication across various channels.
Mobile support: Provides native mobile applications for both iOS and Android platforms.
Reports and analytics: Facilitates the collection and evaluation of customer satisfaction scores.
Security: Provides supplementary security measures such as multifactor authentication.
Standard: $20 per user/month
Plus: $40 per user/month
Pro: $65 per user/month (annual only)
Free trial duration: 15 days
ProProfs Help Desk is a cloud-based team inbox management and customer support system that unifies all customer communication channels, requests, and queries into a single platform.
It helps companies deliver great customer service by streamlining and enhancing customer support operations.
By consolidating all client communications in a single platform using ProProfs, you can enhance team collaboration and ensure that no customer inquiries are missed.
Automation: Implement rules and automations for efficient task and ticket routing.
Knowledge base: Create a customer knowledge base to reduce repetitive support requests and enable self-service.
Canned responses: Utilize canned responses to address queries quickly.
SLA management: Enforce SLAs for timely responses and resolutions.
Free Plan: Free for 1 agent
Annual Billing: $19.99 per user/month
Free trial duration: 15 days
Hiver is shared inbox software that is available for teams that use Gmail. Hiver’s Team Inbox Management facilitates efficient management and prompt responses to emails.
It functions within Gmail with an emphasis on boosting teamwork, workflow productivity, and customer support.
Team collaboration: Enables teams to share and collaborate on incoming emails, minimizing the chance of emails being missed or lost.
Collision alert: Notifies users of simultaneous email work, preventing duplication and enhancing communication.
SLA monitoring: Set SLAs and monitor performance to meet customer service expectations for timely responses to inquiries.
Automation: Automate repetitive tasks like email assignment, responses, and folder organization.
Lite: $15 per user/month
Pro: $39 per user/month
Elite: $59 per user/month
Free trial duration: 7 days
Drag is an add-on feature that works on top of your existing Gmail accounts. This guarantees a seamless onboarding experience for your staff.
It can also be used with other Google Workspace applications, such as Calendar and Groups.
Team collaboration: Collaborate with team members on email conversations.
Reports and analytics: Obtain valuable information on email effectiveness and the productivity of the team.
Automation: Automate repetitive tasks and email handling.
Integration: Connect with other tools like CRM and project management software for a seamless workflow.
Free: $0 per user/month
Starter: $8 per user/month
Plus: $12 per user/month
Pro: $16 per user/month
Free trial duration: 7 days
Kayako’s shared inbox management provides a solution for easily and effectively managing your support requests.
All your chats can be viewed in various ways, and you can tag them for easy handling and future reference.
Additionally, Kayako provides numerous integrations with other applications, enabling businesses to efficiently handle conversations and personalize workflows through their various project management applications.
Team collaboration: Facilitates teamwork on customer inquiries.
Email templates: Streamlines processes for quicker responses.
Knowledge base: Permits the development and sharing of useful resources.
Multilingual support: Aids in serving a worldwide customer base.
Pricing: Get in touch with the company for a pricing estimate.
Front shared inbox software is a highly efficient and effective collaborative email management tool specifically crafted to optimize communication processes and foster seamless teamwork within organizations.
It creates a single email inbox from all the consumer communications that happen across channels, including social media, live chat, SMS, and email.
Integration: Provides seamless connections to the rest of your workflow.
Automation: Automate workflows and rules for email routing, categorization, and prioritization.
Reports and analytics: Track team performance and email metrics.
Shared templates: Utilize predefined email templates for consistent communication.
Starter: $19 per user/ month
Growth: $59 per user/ month
Scale: $99 per user/ month
Premier: $229 per user/ month
Free trial duration: 7 days
Missive is a shared inbox tool that improves team collaboration by bringing together your team’s communication and workflow. It combines chat and team inbox features into one platform.
It enables you to effortlessly handle emails, chat, and social media accounts like Messenger and Instagram.
Automation: Customize rules for efficient workflows and message categorization.
Integration: Integrate Missive with your other business apps for a smooth workflow.
Email collaboration: Collaborate instantly on emails, chats, and tasks for a dynamic teamwork experience.
Mobile app: Stay connected and productive on the go with mobile access to Missive.
Free: $0 per user/month
Starter: $14 per user/month
Productive: $18 per user/month
Business: $26 per user/month
Helpwise is customer service software that provides an easy-to-use shared inbox tools and many other features critical to running an effective support team.
Tagging and categorization: Use tags to categorize discussions.
Reports and analytics: Evaluate the performance of each team member.
Automation: Create automation rules according to your needs.
Task management: Utilize the assignment feature to direct inquiries to the right individual.
Standard: $12 per user/month
Premium: $23 per user/month
Advanced: $ 35 per user/month
Free trial duration: 7 days
Groove is a shared inbox tool built specifically for customer support teams. It offers a unified inbox, ticket management, and customer engagement features to help teams deliver outstanding customer service.
Knowledge base: Empower customers and staff to solve issues on their own.
Reports and analytics: Easily Monitor customer service KPIs and metrics.
Automation: Streamline customer support workflows.
Customization: Adapt tools to meet the needs of each team.
Standard: $12 per user/month
Premium: $20 per user/month
Advanced: $40 per user/month
Free trial duration: 7 days
Gmelius is a thorough email collaboration platform that seamlessly integrates into your current Gmail inbox, providing an extensive array of features to enhance email management and facilitate teamwork.
It enables teams to conveniently establish multistage email campaigns within Gmail, eliminating the need for an extra subscription to another tool.
Email templates: Offers email templates for quick and consistent responses.
Shared templates: Collaborate on templates and share them.
Automation: Create custom rules and automation to manage emails.
Email analytics: Gain insights through analytics and reporting.
Flex: $15 per month (up to 5 users)
Growth: $24 per user/month
Pro: $36 per user/month
Free trial duration: 7 days
| Name | Features | Starting Price |
|---|---|---|
| BoldDesk |
| $12 per agent/month |
| HubSpot Service Hub |
| $18 per agent/month |
| Help Scout |
| $20 per agent/month |
| ProProfs Help Desk |
| $19.99 per user/month |
| Hiver |
$15 per user/month | |
| Drag |
| $8 per month |
| Kayako |
| Contact Kayako |
| Front |
| $19 per agent/month |
| Missive |
| $14 per agent/month |
| Helpwise |
| $12 per user/month |
| Groove |
| $12 per user/month |
| Gmelius |
| $15 per month |
$12 /agent/month
15 days
$19 per agent/month
14 days
$15 per agent/month
21 days
$20 per agent/month
15 days
$12 per user/month
14 days
$29 / month
21 days
$12 per user/month
15 days
$20 per agent/month
15 days
$15/agent/month
14 days
$19 per user per month
7 days
$39/month (includes 1 seat)
14 days
Hubspot Service Hub
$45 per user/month
N/A
$29 per user/month
14 days
$19 per seat/month
7 days
$19/agent/month
30 days
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