Organize all your support requests in one place, route them to the appropriate agents, track them with certainty, and achieve greater customer satisfaction.
A shared inbox refers to an email inbox accessible to all team members for sending and receiving emails.
Shared inbox software serves as a centralized platform for email communication, facilitating team collaboration and ensuring everyone remains informed.
Keep customer data in a central location so that your staff has access to the most recent information.
With our modern, user-friendly interface, avoid toggling among multiple platforms and boost your productivity with advanced ticket views and filters.
Use no-code automation to create a business-specific operation workflow to perform recurring manual tasks at each stage of the ticket lifecycle.
With our built-in spam detectors, you can keep spam and automated emails out of your inbox. Use the settings to block and whitelist specific email addresses and domains to control who can send you emails.
BoldDesk allows you to easily collaborate with your team members by using private notes and private tickets. By keeping everything in one place, you can eliminate the possibility of missing emails and the need to keep track of multiple responses.
With our simple and powerful auto-assignment rules, you’ll never miss an email. The right person will be assigned to respond to each ticket. To keep track of progress, include other team members in the assignee and watcher lists.
Tired of repeating the same responses to multiple customers? Use our canned responses features to save answers to repeated queries with dynamic placeholder support.
A multilingual email template is a great way to reach a wider audience with your customer service. By translating your email content into multiple languages, your message will be seen and understood by people all over the world.
Sharing certain emails with coworkers who shouldn’t have access to them is a concern. With BoldDesk’s advanced permissions module, you can make sure to share these emails only with people who need to see them.
A satisfied customer is one who returns to your business. Use a satisfaction survey to gather feedback from your customers and take appropriate action.
You can organize all your support requests in one place, route them to the appropriate agents, and customize the support creation forms.
BoldDesk helps agents increase productivity and provide faster responses to support requests, which keeps things moving forward.
Display insightful, real-time data using the built-in reports and dashboard to help you make informed decisions about improving customer service.
BoldDesk integrates with your favorite tools and apps to simplify your workflow, reduce data clutter, and increase your productivity.
Using our email notification templates, you can create customized, dynamic content and maintain a consistent email response across your system.
Secure your outbound emails with DKIM keys and protect your inbound emails with powerful, built-in spam controls and email blocklist features.
Enhance team collaboration, efficiency, and accountability in handling email communications by choosing the right shared inbox software for your customer support team.
The following are some of the best shared inbox software on the market.
BoldDesk improves team efficiency, decreases response times, and aids businesses in providing exceptional customer service through a well-coordinated and organized approach to customer interactions.
The team Inbox Software is frequently utilized in customer support and collaboration environments to guarantee that all team members can efficiently access and respond to incoming messages.
Starter: $12 per agent/month
Growth: $20 per agent/month
Enterprise: $40 per agent/month
Ticketing system: Efficiently track, prioritize, and resolve customer issues by creating and managing support tickets.
Customer feedback surveys: Acquire customer feedback via surveys to assess satisfaction levels and enhance the quality of service.
Integration: It easily connects to HubSpot CRM to improve communication with clients.
Email templates: It offers a large selection of templates for replying to customers more quickly.
Free Tools: $0 per agent/month (limited features)
Starter: $18 per month (2 users)
Professional: $450 per month (5 users)
Enterprise: $1,200 per month (10 users)
You can effectively handle shared emails, delegate individuals to discussions, communicate with colleagues, and label conversations using the Help Scout team inbox software.
Multichannel support: Enables the smooth management of communication across various channels.
Mobile support: Provides native mobile applications for both iOS and Android platforms.
Reports and analytics: Facilitates the collection and evaluation of customer satisfaction scores.
Security: Provides supplementary security measures such as multifactor authentication.
Standard: $20 per user/month
Plus: $40 per user/month
Pro: $65 per user/month (annual only)
By consolidating all client communications in a single platform using ProProfs, you can enhance team collaboration and ensure that no customer inquiries are missed.
Automation: Implement rules and automations for efficient task and ticket routing.
Knowledge base: Create a customer knowledge base to reduce repetitive support requests and enable self-service.
Canned responses: Utilize canned responses to address queries quickly.
SLA management: Enforce SLAs for timely responses and resolutions.
Free Plan: Free for 1 agent
Annual Billing: $19.99 per user/month
Team collaboration: Enables teams to share and collaborate on incoming emails, minimizing the chance of emails being missed or lost.
Collision alert: Notifies users of simultaneous email work, preventing duplication and enhancing communication.
SLA monitoring: Set SLAs and monitor performance to meet customer service expectations for timely responses to inquiries.
Automation: Automate repetitive tasks like email assignment, responses, and folder organization.
Lite: $15 per user/month
Pro: $39 per user/month
Elite: $59 per user/month
Team collaboration: Collaborate with team members on email conversations.
Reports and analytics: Obtain valuable information on email effectiveness and the productivity of the team.
Automation: Automate repetitive tasks and email handling.
Integration: Connect with other tools like CRM and project management software for a seamless workflow.
Free: $0 per user/month
Starter: $8 per user/month
Plus: $12 per user/month
Pro: $16 per user/month
All your chats can be viewed in various ways, and you can tag them for easy handling and future reference.
Additionally, Kayako provides numerous integrations with other applications, enabling businesses to efficiently handle conversations and personalize workflows through their various project management applications.
Team collaboration: Facilitates teamwork on customer inquiries.
Email templates: Streamlines processes for quicker responses.
Knowledge base: Permits the development and sharing of useful resources.
Multilingual support: Aids in serving a worldwide customer base.
Integration: Provides seamless connections to the rest of your workflow.
Automation: Automate workflows and rules for email routing, categorization, and prioritization.
Reports and analytics: Track team performance and email metrics.
Shared templates: Utilize predefined email templates for consistent communication.
Starter: $19 per user/ month
Growth: $59 per user/ month
Scale: $99 per user/ month
Premier: $229 per user/ month
Automation: Customize rules for efficient workflows and message categorization.
Integration: Integrate Missive with your other business apps for a smooth workflow.
Email collaboration: Collaborate instantly on emails, chats, and tasks for a dynamic teamwork experience.
Mobile app: Stay connected and productive on the go with mobile access to Missive.
Free: $0 per user/month
Starter: $14 per user/month
Productive: $18 per user/month
Business: $26 per user/month
Tagging and categorization: Use tags to categorize discussions.
Reports and analytics: Evaluate the performance of each team member.
Automation: Create automation rules according to your needs.
Task management: Utilize the assignment feature to direct inquiries to the right individual.
Standard: $12 per user/month
Premium: $23 per user/month
Advanced: $ 35 per user/month
Knowledge base: Empower customers and staff to solve issues on their own.
Reports and analytics: Easily Monitor customer service KPIs and metrics.
Automation: Streamline customer support workflows.
Customization: Adapt tools to meet the needs of each team.
Standard: $12 per user/month
Premium: $20 per user/month
Advanced: $40 per user/month
Email templates: Offers email templates for quick and consistent responses.
Shared templates: Collaborate on templates and share them.
Automation: Create custom rules and automation to manage emails.
Email analytics: Gain insights through analytics and reporting.
Flex: $15 per month (up to 5 users)
Growth: $24 per user/month
Pro: $36 per user/month
|BoldDesk||$12 per agent/month|
|HubSpot Service Hub||$18 per agent/month|
|Help Scout||$20 per agent/month|
|ProProfs Help Desk||$19.99 per user/month|
|Hiver||$15 per user/month|
|Drag||$8 per month|
|Front||$19 per agent/month|
|Missive||$14 per agent/month|
|Helpwise||$12 per user/month|
|Groove||$12 per user/month|
|Gmelius||$15 per month|
$19 per agent/month
$15 per agent/month
$20 per agent/month
$12 per user/month
$29 / month
$12 per user/month
$20 per agent/month
$19 per user per month
$39/month (includes 1 seat)
Hubspot Service Hub
$45 per user/month
$29 per user/month
$19 per seat/month
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