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Live Chat Software Instant, AI Live Chat for Seamless Customer Support

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Trusted by companies of all sizes

BoldDesk Trusted Companies
BoldDesk Trusted Companies
BoldDesk Trusted Companies

WHY BOLDDESK LIVE CHAT?

Engage, Support, and Delight Your Customers

Reimagine customer communication with BoldDesk Live Chat, the ultimate tool for real-time engagement and superior support. Designed to enhance satisfaction and streamline communication, delivers memorable experiences that keep your customers coming back.

Multiple Messaging Channels

Connect effortlessly with customers via live chat, WhatsApp, Facebook, Instagram, and SMS.

CSAT Feedback Collection

Measure customer satisfaction with integrated feedback tools to enhance your service quality.

Real-Time Insights

Gain actionable visitor insights, including chat history, visited pages, and IP details, for personalized interactions.

Smart Automations & Security

Optimize operations with business hours, holiday calendars, and robust security features like IP blocking, trusted domains.

AI Agent

Instantly respond to customer queries with AI-powered assistance in BoldDesk.

Custom Branding

Align your chat widget with your brand's design for a seamless experience.

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Not sure how it works? Take the tour — it’s the fastest way to see the value.

QUICK AND EASY INTEGRATION

Integrate Live Chat Within 5 Minutes!

Integrating BoldDesk Live Chat into your website is quick and easy. Simply embed the chat widget, customize its design and messaging, and you'll be ready to start chatting with your customers in minutes!

Start your free trial of the best live chat software by signing up and logging in

Step 1

Start Your Free Trial

Signup for free trial and log in to your BoldDesk admin portal. Get Started Now.

To install the best live chat software, add a chat widget and paste the embed code.

Step 2

Install on Your Website

Add a chat widget and paste the embed code on your site. View setup guide.

Go live: customize your chat widget with the best live chat software for support.

Step 3

Go Live

Personalize your chat widget and start providing support.
Start your free trial of the best live chat software by signing up and logging in

Step 1

Start Your Free Trial

Signup for free trial and log in to your BoldDesk admin portal. Get Started Now.

To install the best live chat software, add a chat widget and paste the embed code.

Step 2

Install on Your Website

Add a chat widget and paste the embed code on your site. View setup guide

Go live: customize your chat widget with the best live chat software for support.

Step 3

Go Live

Personalize your chat widget and start providing support.

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Still having doubts in getting started?  Book a Demo right arrow icon

PRICING

Flexible Plans, Clear Pricing

Find the perfect plan for your business—no hidden costs or surprises.

Connect Real-Time With Anyone, Anywhere

Enhance customer support with BoldDesk Live Chat, designed to connect you with your customers instantly and effortlessly, no matter where they are.

Mobile App

Stay connected on the go with our intuitive mobile app, ensuring you never miss a customer query.

Multiple Channels

Seamlessly manage conversations across various channels, including your website, mobile app, and more, from a single interface. 

Real-Time Chat

Provide instant responses to customer inquiries for a smooth, engaging, and satisfying user experience. 

What Our Customers Say

Awards
Awards
Read our reviews
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rating

"A Solution That Professionalizes Customer Service in Minutes"

We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.

Carlos Rafael R.

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"Complete platform for ticket management"

Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.

Alberto C.

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"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.
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"Excellent tools to use"

The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.

Harsha R.
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Next
rating

"A Solution That Professionalizes Customer Service in Minutes"

We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.

Carlos Rafael R.

g2 image
rating

"Complete platform for ticket management"

Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.

Alberto C.

g2 image
rating

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.
g2 image
rating

"Excellent tools to use"

The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.

Harsha R.
g2 deal
Previous
Next

Empower Customer Conversations with BoldDesk Live Chat Features

For Customers

AI Agent
Chat Widget
Notifications
Multiple Messaging Channels

AI Agent

AI Agent handles routine queries, triggers API calls, and lets your team focus on complex tasks
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    AI Agent for Live Chat: Instantly responds using AI-powered knowledge bases, custom replies, and uploaded documents.
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    Automate Actions: Perform end-to-end tasks like canceling orders, fetching balances, scheduling appointments by calling your APIs.
AI agent for live chat software

Chat Widget

Enhance user interactions with a fully customizable chat widget designed for seamless support. Key features include:
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    Widget Customization: Tailor themes, tags, and uploads for a branded experience.
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    Configurable Chat Experiences: Personalize start and away chat flows.
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    Offline Forms: Manage predefined or custom forms to create tickets when offline.
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    Localization: Multi-language support for global audiences.
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    Custom Field Management: Add or reuse fields to capture key data effectively.
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    Notification Sounds Toggle: Customers can enable or disable sound alerts within the chat widget.
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    Email Transcripts: Customers can receive chat transcripts via email for future reference.
Live chat support software with customizable chat widget, AI, offline forms, and emails.

Notifications

BoldDesk ensures seamless communication with offline email support, sound alerts for new messages , and an upcoming feature allowing customers to continue chats via email.
  • bullet Offline email supports seamless communication when customers go offline.
  • bullet Sound notifications in the widget to alert users of new messages.
  • bullet Ability for customers to continue chats via email (coming soon).
Live chat support software with email notification settings and offline message alerts.

Multiple Messaging Channels

BoldDesk Live Chat streamlines communication by unifying customer interactions across multiple channels into a single, consistent interface.
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    Live Chat: Provide real-time assistance to website visitors, enhancing engagement and satisfaction.
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    WhatsApp: Offer direct support via WhatsApp, allowing users to connect instantly and clarify their queries.
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    Facebook: Interact with users through your Facebook page, whether via direct messages and comments.
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    Instagram: Respond to messages and resolve doubts effectively through your Instagram page.
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    SMS Integration: Communicate via SMS powered by Twilio for fast and reliable connectivity.
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    Telegram Support: Allows customers to connect with support via Telegram.
Live chat support software interface with unified messaging from multiple channels.

For Agents

AI Copilot
Productivity
Visitor Insights
Notification & Mobile App

AI Copilot

Boost support efficiency with intelligent AI tools that assist agents in real time and streamline workflows.
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    AI Copilot for Chat: Speed up replies with real-time, context-aware suggestions.
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    AI-Assisted Responses: Compose messages faster with AI suggestions.
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    Chat AI Summary: Instantly generate smart chat summaries for escalations and follow-ups.
AI tools in live chat software boost support with smart replies, summaries & workflows.

Productivity

Empower your team for personalized and timely support. Deliver effective support with these tools:
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    All-in-One View: Access all past interactions in a single view for context-aware support.
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    Canned Responses: Reply faster with templates and personalize them using dynamic placeholders like names or emails.
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    Live Availability: Engage customers at the right moment.
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    File Sharing: Share files and links seamlessly.
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    Language Translation: Communicate with better fluency across multiple languages.
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    Conversation Search: Find chats quickly for efficient responses.
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    Conversation Filtering: Easily locate specific chats by applying filters such as status, assigned agent, department, or tags, etc.
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    Custom Chat Views: Save frequently used filters as personalized chat views for quick and convenient access to relevant conversations.
Productivity tools in live chat software boost support with canned replies & filters.

Visitor Insights

Gain valuable audience insights with detailed visitor information:
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    Live Page Tracking: Monitor visitor interests in real time.
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    Recent Chats Tickets: Access history for personalized support for quick resolutions.
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    Browser Info: Tailor experiences based on browser details.
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    Location: Enhance engagement and security over visitors’ locations.
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    Contact Notes: Managers and supervisors can analyze trends and improve interactions.
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    Modify Chat Requester: Agents can update the requester in active chats.
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    Manage Chat Participants: Users can add participants via email replies. Also, agents can add participants based on user’s request.
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    Auto-Verified Conversations: Instantly verify users and load their details into the chat using a secure signed key. no manual input needed.
Visitor insights in live chat software show user data, chat history & real-time tracking.

Notification & Mobile App

BoldDesk Live Chat keeps you connected with real-time notifications:
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    In-App: Stay updated within the portal.
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    Push: Get instant device alerts.
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    Email: Offline agents receive email notifications.
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    Mobile App: Stay connected with customers on the move—respond, assign, and resolve chats from your phone.
Live chat support software interface showing notifications and mobile app features
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For Support Leads

AI Quick Actions
SLA Management
Security and Permissions
Customize Fields as You Need
Workflow
Insights and Reports
Customer Satisfaction (CSAT)

AI Quick Actions

Enhance customer support with AI-powered automation for faster, smarter service
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    Copilot for Chat: Delivers real-time, context-aware replies and automates tasks like order cancellations and data lookups via internal and external API integration.
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    AI Agent Customization: Adjust AI tone, response style, and behavior to match your brand and support strategy.
AI chat actions in live chat software automate replies, tasks & match brand tone.

SLA Management

Define and manage service expectations for chat conversations with automated tracking and prioritization
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    Response & Resolution Times: Set due times for incoming chats to ensure timely handling.
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    SLA Compliance Tracking: Automatically monitor SLA adherence across all chat conversations.
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    SLA Breach Alerts: Automatically flag and escalate tickets or chats that exceed defined SLA limits, helping teams take corrective action quickly.
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    Priority-Based Chat Handling: Prioritize chats based on urgency and SLA deadlines.
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    Timely Agent Actions: Help agents stay aligned with support goals and deliver consistent service.
SLA management in live chat software tracks response time, priority & breach alerts.

Security and Permissions

BoldDesk Live Chat ensures platform security and streamlined operations with its features to maintain a secure, efficient, and organized support system.
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    IP Blocking: Restrict unauthorized access by blocking specific IPs.
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    Agent Permissions: Control agent roles and actions for secure workflows.
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    Contact Groups: Organize contacts for faster communication.
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    Trusted Domains: Allow communication only from specified domains.
Live chat support software with IP blocking, agent permissions, and security tools.

Customize Fields as You Need

Chat conversations now support customizable fields for seamless data collection, with advanced settings for improved efficiency:
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    Field Display: Dynamically show or hide fields based on conditions to keep forms concise.
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    Field Dependency: Link fields (e.g., Country > State > City) for precise data collection.
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    Custom Chat Styling: Add custom CSS and JavaScript to personalize your live chat widget’s look and behavior to be fully aligned with your brand
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    Iframe Support for Chat Widget: Embed the chat widget inside an iframe to integrate seamlessly with embedded web apps or third-party platforms.
Live chat support software with customizable fields for efficient data collection.

Workflow

Streamline support with automation tools:
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    Business Hours: Set global schedules for seamless support within operational hours.
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    Holiday Calendars: Integrate holiday lists to ensure SLA compliance.
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    Workflow: Automate actions and processes to enhance efficiency.
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    Draft Versions: Edit workflows without disrupting live operations.
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    Reusable Assignments: Apply auto-assignment rules across workflows.
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    Execution Logs: Monitor and troubleshoot workflows in real time.
Workflow automation in live chat support software with business hours and holiday settings.

Insights and Reports

Streamline tracking with Live Chat’s advanced reports. Optimize support with actionable insights:
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    Custom Dashboard: Track Chat and SLA data in dashboards for real-time insights.
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    Insights Tab: Track chat statuses, response times, and chat assignments.
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    Support Monitoring: Track ticket statuses and response times.
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    Support Traffic: Analyze trends to allocate resources effectively.
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    Performance Metrics: Evaluate agent or group performance.
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    Customer Feedback: Monitor satisfaction levels for improvement.
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    Scheduled Reports: Include Chat data in Scheduled Reports to automatically receive filtered, chat-specific insights.
Metrics and reports in live chat support software with ratings and traffic heatmap

Customer Satisfaction (CSAT)

Measure satisfaction and identify improvements with customizable surveys. Integrate across platforms (e.g., websites, WhatsApp, Facebook). Use goal-aligned questions, 5-point ratings, and follow-ups for deeper insights.
Customer satisfaction survey in live chat support software with ratings and feedback

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Still curious how it works? Jump into an interactive tour and see it in action!

Bring all your channels together in one place

Unify every customer interaction in a single platform, enabling your team to work more efficiently and providing your customers with a smooth, consistent experience.

Live chat support mobile app for iOS and Android lets you manage chats anywhere.

Stay Connected Wherever You Are With Our Mobile App

Download our iOS or Android app to manage your conversations on the move. Easily receive and respond to messages across all channels using the app.

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