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From booking hiccups to special requests, the BoldDesk help desk software helps your team respond swiftly, personalize every interaction, and ensure every guest feels valued before, during, and after their stay.
Trusted by companies of all sizes
Where service gaps hurt the guest experience
Guests get confused when confirmations are delayed.
Slow responses frustrate guests and hurt reputation.
Overlooked messages lead to unmet expectations.
Poor coordination causes delays and dissatisfaction.
Lack of translation leads to misunderstandings.
Ignored complaints worsen reviews and loyalty.
FLAWLESS STAYS WITH SMART CUSTOMER SERVICE SOFTWARE
Resolve booking errors, guest requests, and service delays effortlessly. BoldDesk helps your team deliver refined, responsive service at every touchpoint.
Guests remember personalized service moments
Deliver Tailored and Personalized Support for Guests
Hospitality thrives on memorable experiences. BoldDesk streamlines service requests, ensuring personalized, consistent interactions from check-in to checkout.
Guests reach out from everywhere
Unify Guest Messages in a Centralized Inbox
Guests can reach out via email, WhatsApp, or social media. The customer service software consolidates all channels into one unified inbox for seamless communication.
Avoid confusion at check-in counters
Automate the Check-In Process for Guests
Missed or incorrect bookings frustrate guests. This platform autoconverts booking emails into tickets and syncs with your reservation system for clarity.
Answering the same questions wastes time
Deliver 24/7 Support That Empowers Every Guest
Staff should not have to waste time addressing repeated inquiries. Implementing a searchable knowledge base enables guests to find answers at anytime and from anywhere, effectively reducing ticket volume and improving efficiency.
Turn guest feedback into 5-star experiences
Build Trust by Listening to Guest Feedback
Every guest's opinion matters. The CSAT survey helps you track feedback and respond quickly, turning concerns into opportunities for great reviews and lasting impressions.
Support guests in their preferred language
Break Language Barriers with Multilingual Support
Communicate effortlessly with guests worldwide through multilingual support. Automatic translation helps your team resolve queries faster, reduce misunderstandings, and deliver service in every guest’s preferred language.
You can’t improve what you can’t measure
Gain Clarity with Dashboards and Performance Analytics
Without metrics, improvement is guesswork. Hospitality service platform provides real-time dashboards and performance reports to help customer support managers make data-driven decisions.
Instant support at no time
Engage Customers with Real-Time Live Chat
Deliver quick, personalized assistance through live chat feature. Resolve queries instantly, boost customer satisfaction, and create meaningful interactions, all in one seamless experience.
WHAT POWERS TRANSFORMATION IN HOSPITALITY
BoldDesk’s AI features empower hospitality teams to resolve guest queries, automate bookings, and deliver exceptional service 24/7.
Your team doesn’t need a desk. With our mobile app, they can assist guests and coordinate with teammates anytime, anywhere.
Field representatives and remote teams can provide reliable support while on the move.
Deliver exceptional guest experiences with hospitality customer support Toolkit’s all-in-one help desk solution for your team. Simplify communication, speed up resolutions, and keep your team aligned.
Automate workflows for refunds, room upgrades, and special guest requests to reduce manual efforts.
Automatically reassign tickets when team members are unavailable, ensuring uninterrupted guest support.
Save time with prebuilt, customizable templates for common guest inquiries and service scenarios.
Automate repetitive tasks and workflows to speed up resolutions.
Prevent duplicate responses by seeing who’s working on a ticket in real-time.
Manage support for multiple hotel brands or properties under one account.
Add team members as followers to monitor ticket progress and escalations.
Communicate internally on tickets without exposing notes to guests.
Define and track service-level agreements to measure the quality of responses and service delivery.
Help desk software centralizes guest communication, streamlines issue tracking, and supports staff coordination for bookings, cancellations, and service requests.
Help desk software centralizes guest inquiries, automates ticket routing, and ensures faster resolution of issues, creating a smooth and efficient experience for guests.
Absolutely. Hotels can tailor ticket categories, automation rules, and branded portals for services like room bookings, spa appointments, and concierge requests.
Real-Life scenario
During peak season, a boutique hotel might struggle with guest complaints, delayed services, and coordination chaos across departments, leading to poor reviews and lost bookings.
How BoldDesk Can Help:
Boost Guest Satisfaction with Faster, Smarter Hotel Support
Deliver seamless, high-quality service at every stage of the guest journey with BoldDesk’s help desk solution.
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