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HelpDesk Ticketing SystemRespond to Every Query, Speed Up Ticket Handling

Trusted by companies of all sizes

Why the BoldDesk Ticketing System?

Enhance, Simplify and Scale Your Support

A help desk ticketing system is a customer support tool that helps businesses track, manage, and resolve customer issues efficiently. It converts customer queries from multiple channels (email, chat, social media) into support tickets, ensuring no request is lost.

AI-Driven Automation

Automatically route and prioritize tickets using AI—reducing response times and increasing efficiency.

Multilingual Capabilities

Offer localized support with built-in language options and translation features, improving communication for global customers.

Enhanced Security & Compliance

Safeguard customer data with enterprise-grade security features and ensure compliance with industry standards.

Customizable Workflows

Adapt ticket routing and escalation processes to match your unique business needs without additional development.

Not sure how it works? Take the tour — it’s the fastest way to see the value.

Smart support teams need smart tools

Features of the BoldDesk Ticketing System

Deliver efficient, organized customer support with a help desk ticketing system that automates workflows, centralizes communication, and enhances productivity.

Admin Portal

Workflow Automation
SLA Management
Analytics & Reporting
Branding & Customization
Security & Compliance
Multilingual Settings

Workflow Automation

Automate tasks, enforce SLAs, and streamline support with smart rules and workflows.
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    Automation Rules: Streamline repetitive tasks by automatically assigning, prioritizing, or escalating tickets based on custom triggers and conditions.
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    Automation Logs: Keep records of all changes brought about by automation for transparency and auditing.
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    Canned Responses: Save time with pre-defined replies for common customer queries.
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    Custom Workflows: Design multi-step automation flows to match your unique business processes.
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    Auto-Assignment: Use round-robin assignment to route tickets to appropriate agents automatically.
Help desk ticketing system with enhanced security and compliance for data protection.

SLA Management

Define service-level agreements, escalation paths, and automation rules.
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    Service-Level Agreements (SLA): Set response and resolution due dates automatically based on business hours and ticket priority.
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    SLA Breach Notifications: Instantly alert agents and managers when SLAs are at risk of being breached.
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    SLA Logs: Keep records of alterations in response and resolution due dates and SLA breach logs.
Ticketing system software with SLA management, breach alerts, and resolution tracking.

Analytics & Reporting

Monitor performance metrics and generate reports on ticket volumes and resolution times.
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    CSAT Report: Use CSAT reports to keep track of your CSAT scores over time.
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    Create & Manage Dashboard: Track incoming support requests, the current support status, and adherence to SLA terms.
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    Ticket Metrics Report: Track ticket conversations, agent worklogs, and key metrics to measure support performance and efficiency.
Ticketing system software with analytics, CSAT reports, and ticket performance metrics

Branding & Customization

Customize the portal’s look and feel, email templates, and notifications.
Ticketing system software with branding, custom forms, and domain mapping options

Security & Compliance

Safeguard customer data, ensure platform security, and maintain compliance with industry standards.
Ticketing system software with security, encryption, and compliance certifications.

Multilingual Settings

Set up translations for customer support and ensure your team can work in multiple languages.

Ticketing system software with multilingual settings and localized email templates.

Agent Portal

AI-Powered Productivity
Ticket Queue & Management
Collaboration Tools
Enhanced Ticket Handling
Time Tracking & Work Logs
Internal Notifications
Ticket History

AI-Powered Productivity

Empower your team with BoldDesk AI Copilot—intelligent tools that automate tasks and optimize customer interactions.
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    AI Ticket Summarization: Generate concise ticket overviews for quick understanding.
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    AI Assist: AI-powered suggestions and actions to help agents respond, categorize, or resolve tickets.
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    Ask AI: Agents can ask AI to get instant answers from the knowledge base.
AI-powered ticketing system software with summarization, suggestions, and instant answers.

Ticket Queue & Management

View, sort, and prioritize tickets based on status, urgency, or an SLA.
Ticketing system software with email ticketing, filters, views, and queue management tools.

Collaboration Tools

Assign tickets, add internal notes, and collaborate in real time with teammates.
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    @Mention: Mention agents in replies or private notes to send them alerts.
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    Watchers: Notify more agents without showing them to customers.
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    Private Note: Collaborate via private notes, hidden from customers.
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    Share Ticket: Collaborate with teams in other departments.
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    Private Ticket: Record internal-only tickets like call logs or meeting notes.
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    Related Ticket: Link tickets with similar context.
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    Parent-child ticketing: Manage dependent ticket flows.
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    Activity Module: Automatically generate task-type activities for tracking.
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    Approval for the Agents: Submit requests for approvals with custom workflows.
Ticketing system software with collaboration tools like notes, mentions, and ticket sharing

Enhanced Ticket Handling

Streamline responses to common issues for faster resolution.
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    Ticket Macros: Automate repetitive actions with predefined command sequences for faster ticket handling.
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    Canned Responses: Respond to tickets quickly with frequently used, saved response templates.
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    Quick Actions: Change a ticket’s category, status, and assignee; add tags and private notes; and log work without opening the ticket.
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    Keyboard Shortcuts: Perform ticket actions with several keyboard shortcuts.
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    Quick Preview: Quickly navigate and review tickets.
Ticketing system software with enhanced ticket handling, macros, and canned responses.

Time Tracking & Work Logs

Log time spent on each ticket for productivity insights and billing.
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    Time Tracking: Agents can record the amount of time they spend on each ticket.
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    Work Logs: Maintain detailed logs of all work done on tickets, ensuring accountability and transparency in support activities.
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    Worklog Reports: View and export detailed worklog reports to analyze agent activity, billable hours, and team productivity with advanced filtering options.
Ticketing system software with time tracking, work logs, and billable hours reporting

Internal Notifications

Receive real-time alerts for ticket updates and SLA breaches.
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    In-App Notifications: Get real-time updates on ticket activity directly within the platform.
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    Email Notifications: Stay informed with automated email alerts for ticket updates and actions.
Internal Notifications in ticketing system software with real-time alerts and email updates

Ticket History

Record any changes made in ticket activity. Using the Ticket History tab, you can view change logs for auditing.
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    Field Logs: Field value changes are recorded.
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    Automation Logs: Changes brought about by automation.
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    SLA Logs: Alterations in response and resolution due dates and SLA breach logs.
Ticket history in ticketing system software showing SLA, input fields, and automation change logs.

Customer Portal

Ticket Submission & Tracking
Customer Ticket Updates
Interface Flexibility

Ticket Submission & Tracking

Allow customers to create new tickets and monitor their progress.
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    Email Ticketing: Submit support requests directly via email.
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    Web Ticket Forms: Easily create tickets using intuitive, custom forms.
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    Real-Time Status: Track your ticket’s progress from submission to resolution.
Ticket submission and tracking in service desk ticketing system with email, forms, and status view.

Customer Ticket Updates

Enable customers to update ticket details and view statuses without needing live support.
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    Update Tickets: Add information or update tickets without waiting on live support.
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    Instant Feedback: Automatically trigger satisfaction surveys when a ticket is closed to gather valuable customer insights.
Customer ticket updates in service desk ticketing system with feedback and self-service options.

Interface Flexibility

Seamless, multilingual, responsive support with easy profile management.
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    Multilingual Interface: Users can choose their preferred language for a more comfortable experience.
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    Responsive Design: Enjoy seamless access to ticket details on any device.
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    User Profile Management: Let customers manage their contact information and support history.
Interface flexibility in service desk ticketing system with multilingual UI and profile settings.

Not sure how it works? Take the tour — it’s the fastest way to see the value.

Quick and Easy Setup

Get Your Help Desk Running Instantly

Implementing the BoldDesk ticketing system is straightforward. Just sign up and configure your support settings, and you can start resolving customer inquiries in no time!

Step 1

Start Your Free Trial

Step 2

Configure Your Help Desk

Step 3

Start Managing Tickets

Start your free trial of service desk ticketing system via the BoldDesk admin portal login.

Step 1

Start Your Free Trial

Configure your help desk in service desk ticketing system with custom fields and workflows.

Step 2

Configure Your Help Desk

Start managing tickets in the BoldDesk service desk ticketing system for centralized issue resolution.

Step 3

Start Managing Tickets

Integrations

Integrate BoldDesk Across Your Tech Stack

Effortlessly connect BoldDesk with your favorite third-party applications to enhance workflow efficiency
and customer support operations.

Zapier Integration

Automate workflows by integrating BoldDesk® with thousands of apps
via Zapier.

JIRA Integration

Sync ticket status, priority, and comments from Jira for efficient issue tracking.

Salesforce Integration

Link customer contacts to tickets for quick internal reference and better collaboration.

Microsoft Teams

Get ticket updates and collaborate instantly within Microsoft Teams.

Custom Apps

Display customer data from external apps on the ticket sidebar for deeper context.

Webhooks & Developer APIs

Sync data in real-time and integrate BoldDesk with your systems using
powerful APIs.

Stay connected via mobile app in ticket management software for on-the-go conversations.

Stay Connected Wherever You Are With Our Mobile App

Download our iOS or Android app to manage your conversations on the move. Easily receive and respond to messages across all channels using the app.

Designed for Every Industry

Scalable and Tailored for Your Business Needs

Customer Support Teams

Automate customer support workflows and reduce manual effort.

IT Support &
Internal Help Desks

Troubleshoot IT issues seamlessly with ticketing automation.

SaaS & Tech Companies

Scale customer query management with omnichannel support and automation.

E-commerce &
Retail Businesses

Handle order complaints, refund requests, and inquiries.

Healthcare &
Insurance Providers

Track patient inquiries and claims with secure, efficient ticketing.

Education & Government Sectors

Streamline student support and public service inquiries with automated workflows.

Still curious how it works? Jump into an interactive tour and see it in action!

Versatile Help Desk Ticketing System for Every Use Case

Our help desk ticketing system adapts to various business needs for seamless support across channels and teams.

Email Ticketing System

Convert emails into tickets and streamline customer queries.

Shared Inbox Software

Collaborate with teams using a unified inbox for organized ticket management.

Multi-Brand Help Desk

Manage multiple brands with dedicated portals, workflows, and support channels.

Internal Help Desk Software

Resolve IT and HR requests efficiently with an internal ticketing system.

Trouble Ticketing Software

Track, escalate, and resolve technical issues with structured workflows.

Mobile Help Desk

Provide on-the-go support with a mobile-friendly ticketing solution.

Still curious how it works? Jump into an interactive tour and see it in action!

Think Switching is Hard? We Will Handle the Migration for Free!

Switching ticketing systems shouldn’t feel like a nightmare. We make it easy, fast, and cost-free to move from your current provider to BoldDesk.

Free migration to BoldDesk help desk ticketing system with secure, easy onboarding.
BoldDesk’s always-on support in help desk ticketing system with 24/5 expert assistance

Your Success Never Sleeps: BoldDesk’s Always-On Support Partner

Click. Explore. Decide

Your Guided Tour of Bolddesk Starts Here

Bolddesk simplifes support with interactive tour—no setup or signup needed.
Just explore and see how it could fit your workflow.

Ticketing System

Turn every customer interaction into a trackable, actionable ticket with the streamlined BoldDesk system.

Customer Portal

Learn how to customize your support portal and empower customers to submit, track, and manage tickets.

Auto Assignment Workflow

Route tickets intelligently with automation—use rules and round-robin distribution to balance agent workloads.

Frequently Asked Questions

What Our Customers Say

PRICING

Flexible Plans, Clear Pricing

Find the perfect plan for your business—no hidden costs or surprises.

Recent Activities in Ticketing System Tutorials and Blogs

Get the latest insights on customer service chat software with expert articles and tutorials. Explore best practices, highlighted features, and industry trends to enhance your chat support experience.

Test out all the features of BoldDesk

Start your 15-day free trial with instant access


Help desk ticketing system free trial – start 15-day BoldDesk access, no card needed.
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