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Help Desk for educationFuture-Ready Support Solutions for Education
- Empower students, faculty, and administrators with faster, smarter support. From admissions to academics, our education help desk streamlines communication, automates workflows, and delivers seamless service at every campus touchpoint.
- 45% Boost self-learning support.
- 80% Smarter replies with AI.
- 4× Faster query resolution.
- 60% Fewer repetitive questions.
- Set up in minutes
- No tech team required
Trusted by companies of all sizes
Built for the Rhythm of School Life
Answers for Students, Breathing Room for Teachers
| For Students | For Teachers |
Self-Guided LearningAccelerate learning with instant answers from school resources. |
Quick Issue ReportingReceive fast assistance for classroom or technical problems. |
Track Student RequestsSubmit tickets anytime and follow updates without repeating questions. |
AI Agent HelpAccess instant, tailored responses to teaching and tech queries. |
Student Friendly ChatProvide clear guidance on academic or technical questions using the AI Agent. |
Learning CentreFind documentation and training resources in one place. |
BoldDesk Support Journey
Guiding Your Campus to Smarter Support Services
Organized School Support
Turn scattered questions into clear, trackable requests, so staff respond promptly, whether in class or online.
- Use custom fields and smart grouping to understand student needs at a glance.
- Prevent conflict and manage requests confidently with minimal training.
Unified School Communication
Bring every message into one space so teachers and admins never miss a question, and families feel heard:
- Turn emails, chats, and messages through Facebook and Instagram into clearly trackable requests.
- Prioritize and reply to everything through one shared inbox so as not to lose important context.
Knowledge is Power
Give students confidence to solve problems on their own with a digital resource that feels like a trusted classroom guide.
- Create guides with tags, categories, and priority for easy access.
- Let students resolve issues independently with AI suggestions.
Conversations That Teach
Support students and staff with thoughtful, guided interactions that feel natural in a school setting.
- AI chat provides routine guidance with empathy and clarity.
- Canned replies and private notes help teachers stay aligned.
Insights That Guide
In education, reports and analytics help institutions boost student outcomes and efficiency. Tracking trends helps educators improve learning and streamline processes.
- Monitor student engagement and support trends.
- Drive continuous improvement with data insights.
Enhance Institutional Support with Smart AI Features
AI-driven help desk software streamlines school service, manages daily tasks, shares timely updates, and strengthens teamwork across classrooms with steady reliability.
AI Agent
Campus-Wide AI Support
A context-aware AI agent built for modern education, supporting classrooms, students, and administrators. It automates queries, streamlines admissions, shares resources, updates schedules, and delivers 24/7 assistance across the campus.
AI Copilot
AI Assistant for Everyone
AI Copilot helps teachers, administrators, support teams, and students communicate clearly. It organizes messages, suggests responses, summarizes threads, and prepares notes for parents to keep everyone informed and focused on learning.
Help Desk Use Cases for Schools and Universities
Empower Every Department, Not Just the Classroom
Admin Support
Handle admission inquiries, facility requests, and policy clarifications with ease.
IT Teams
Finance & HR
Library & Support Staff
Campus Leadership
Handle admission inquiries, facility requests, and policy clarifications with ease.
Resolve device issues and system errors quickly with auto-assigned tickets.
Securely manage payroll, fees, and scholarship questions in one place.
Track ID card, book, or general help requests through organized queues.
View trends and performance in real-time with live dashboards and reports.
Your Help Desk, Ready Before the Bell Rings
Step 1
Start a free trial setup in minutes.
Step 2
Connect to your school’s support inbox.
Step 3
Start handling everything from IT issues to student FAQs.
Step 1
Start a free trial setup in minutes.
Step 2
Connect to your school’s support inbox.
Step 3
Start handling everything from IT issues to student FAQs.
Enterprise-Grade Security for School Data
Protect academic, staff, and operational information with proven controls schools understand. Build trust and meet regulations at every step with a secure service designed for education communities everywhere.
- SOC 2 Type 2 certified infrastructure follows strict school security protocols.
- HIPAA & GDPR-compliant education support software protects personal information.
- End-to-end encryption secures communication and student data storage.
- Multi-factor authentication (MFA) strengthens access across school departments.
- No credit card required
Support on Any Device, Wherever Learning Happens
Whether they're in the classroom, on campus, or working remotely - BoldDesk lets your staff respond from any device.
Teachers, IT teams, and administrators can deliver consistent service via desktop, tablet, or mobile (iOS and Android).
What Our Customers Say
Write a Review
We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.
Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.
BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.
The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.
Frequently Asked Questions
Educational help desk software is a centralized platform schools use to manage student, teacher, and parent queries across email, portals, and other channels.
It helps streamline communication, automate routine tasks, improve response times, and keep every department–from IT to administration–stays aligned.
Yes, BoldDesk is built to support all types of educational institutions from K-12 schools to large universities, adapting easily to their different support needs.
Everyone. Students submit requests, teachers track issues, and parents stay informed about progress, events, and services.
Yes. Teachers can view, update, and collaborate on student-related tickets using internal notes and shared dashboards.
Cloud solutions offer scalability, easy access from anywhere, automatic updates, and reduced IT maintenance costs.
Yes, faculty, IT teams, and administrators can collaborate on a shared platform for streamlined internal communication and task management.
Reports provide insights into ticket trends, staff workload, and student satisfaction, helping management identify improvement areas and optimize operations.
Administrators can generate performance, SLA compliance, response time, satisfaction rating, and category-wise ticket reports.
Absolutely. Parents can track student progress, raise concerns, and get real-time updates on school events, payments, or transport services.
Improve Student Satisfaction by 25% with Faster, Smarter Service
Deliver consistent, high-quality assistance across your campus with BoldDesk.
- No credit card required
