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Help Desk for educationFuture-Ready Support Solutions for Education

  • 45% Boost self-learning support.
  • 80% Smarter replies with AI.
  • 4× Faster query resolution.
  • 60% Fewer repetitive questions.
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AI education supports search, chat, and happy graduates. CSAT 100% shows excellent student satisfaction.

Trusted by companies of all sizes

Built for the Rhythm of School Life

Answers for Students, Breathing Room for Teachers

For Students For Teachers
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Self-Guided Learning

Accelerate learning with instant answers from school resources.
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Quick Issue Reporting

Receive fast assistance for classroom or technical problems.
Track student requests with ticket submission and updates without repeating questions.

Track Student Requests

Submit tickets anytime and follow updates without repeating questions.

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AI Agent Help

Access instant, tailored responses to teaching and tech queries.
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Student Friendly Chat

Provide clear guidance on academic or technical questions using the AI Agent.
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Learning Centre

Find documentation and training resources in one place.

BoldDesk Support Journey

Guiding Your Campus to Smarter Support Services

Organized School Support

Turn scattered questions into clear, trackable requests, so staff respond promptly, whether in class or online.

  • Use custom fields and smart grouping to understand student needs at a glance.
  • Prevent conflict and manage requests confidently with minimal training.

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Unified School Communication

Bring every message into one space so teachers and admins never miss a question, and families feel heard:

  • Turn emails, chats, and messages through Facebook and Instagram into clearly trackable requests.
  • Prioritize and reply to everything through one shared inbox so as not to lose important context.

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Knowledge is Power

Give students confidence to solve problems on their own with a digital resource that feels like a trusted classroom guide.

  • Create guides with tags, categories, and priority for easy access.
  • Let students resolve issues independently with AI suggestions.

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Conversations That Teach

Support students and staff with thoughtful, guided interactions that feel natural in a school setting.

  • AI chat provides routine guidance with empathy and clarity.
  • Canned replies and private notes help teachers stay aligned.

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Insights That Guide

In education, reports and analytics help institutions boost student outcomes and efficiency. Tracking trends helps educators improve learning and streamline processes.

  • Monitor student engagement and support trends.
  • Drive continuous improvement with data insights.

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Enhance Institutional Support with Smart AI Features

AI-driven help desk software streamlines school service, manages daily tasks, shares timely updates, and strengthens teamwork across classrooms with steady reliability.

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AI Agent

Campus-Wide AI Support

A context-aware AI agent built for modern education, supporting classrooms, students, and administrators. It automates queries, streamlines admissions, shares resources, updates schedules, and delivers 24/7 assistance across the campus.

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AI Copilot

AI Assistant for Everyone

AI Copilot helps teachers, administrators, support teams, and students communicate clearly. It organizes messages, suggests responses, summarizes threads, and prepares notes for parents to keep everyone informed and focused on learning.

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AI Agent

Campus-Wide AI Support

A context-aware AI agent built for modern education, supporting classrooms, students, and administrators. It automates queries, streamlines admissions, shares resources, updates schedules, and delivers 24/7 assistance across the campus.

Transform Your Campus right arrow icon 

Knowledge base interface showing user complaints on wrong course material and AI agent offering replacement or update.

AI Copilot

AI Assistant for Everyone

AI Copilot helps teachers, administrators, support teams, and students communicate clearly. It organizes messages, suggests responses, summarizes threads, and prepares notes for parents to keep everyone informed and focused on learning.

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AI tool interface with options like Rephrase, Elaborate, Translate and a panel titled Ask AI Anything for assistance.

Help Desk Use Cases for Schools and Universities

Empower Every Department, Not Just the Classroom

Admin Support

Handle admission inquiries, facility requests, and policy clarifications with ease.

IT Teams

Finance & HR

Library & Support Staff

Campus Leadership

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Handle admission inquiries, facility requests, and policy clarifications with ease.

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Resolve device issues and system errors quickly with auto-assigned tickets.

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Securely manage payroll, fees, and scholarship questions in one place.

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Track ID card, book, or general help requests through organized queues.

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View trends and performance in real-time with live dashboards and reports.

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Your Help Desk, Ready Before the Bell Rings

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Step 1

Start a free trial setup in minutes.

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Step 2

Connect to your school’s support inbox.

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Step 3

Start handling everything from IT issues to student FAQs.

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Step 1

Start a free trial setup in minutes.

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Step 2

Connect to your school’s support inbox.

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Step 3

Start handling everything from IT issues to student FAQs.

It’s that easy to bring BoldDesk to your school.

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Enterprise-Grade Security for School Data

Protect academic, staff, and operational information with proven controls schools understand. Build trust and meet regulations at every step with a secure service designed for education communities everywhere.

  • SOC 2 Type 2 certified infrastructure follows strict school security protocols.
  • HIPAA & GDPR-compliant education support software protects personal information.
  • End-to-end encryption secures communication and student data storage.
  • Multi-factor authentication (MFA) strengthens access across school departments.
Protect Your School Data
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Support on Any Device, Wherever Learning Happens

Whether they're in the classroom, on campus, or working remotely - BoldDesk lets your staff respond from any device.

Teachers, IT teams, and administrators can deliver consistent service via desktop, tablet, or mobile (iOS and Android).

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What Our Customers Say

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"A Solution That Professionalizes Customer Service in Minutes"

We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.

Carlos Rafael R.

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"Complete platform for ticket management"

Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.

Alberto C.

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rating

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.
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rating

"Excellent tools to use"

The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.

Harsha R.
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rating

"A Solution That Professionalizes Customer Service in Minutes"

We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.

Carlos Rafael R.

g2 image
rating

"Complete platform for ticket management"

Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.

Alberto C.

g2 image
rating

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.
g2 image
rating

"Excellent tools to use"

The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.

Harsha R.
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Frequently Asked Questions

Improve Student Satisfaction by 25% with Faster, Smarter Service

Deliver consistent, high-quality assistance across your campus with BoldDesk.

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We are eager to show you the magic of BoldDesk.

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Explore Essential Pages

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Ticketing System

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Live Chat

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Omnichannel Service

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Task Management Software

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AI Copilot

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