BoldDesk® + PagerDuty Integration

Create and manage incidents, notify critical issues via PagerDuty

Why Integrate PagerDuty?

By integrating PagerDuty incidents with BoldDesk® tickets, support teams can collaborate more effectively to manage and resolve critical issues, gain real-time visibility into incident workflows, and achieve faster response times.

Link and Unlink PagerDuty Incidents

Keep your support team informed by linking BoldDesk® tickets with PagerDuty incidents. Search for the incident key to access real-time incident details directly within BoldDesk®.

During setup, choose which PagerDuty services to sync. You can unlink incidents anytime to stop syncing data.

Additionally, when a PagerDuty incident is linked to a BoldDesk® ticket, a notification is automatically sent to associated mobile devices to ensure immediate awareness and prompt action.

Creating PagerDuty Incidents from BoldDesk®

Create PagerDuty incidents directly from BoldDesk® and have them automatically linked to support tickets. These linked incidents are visible on the ticket detail page, providing seamless incident tracking and resolution.

View PagerDuty Incident Details in BoldDesk®

Easily view essential PagerDuty details right inside BoldDesk® support tickets, including standard fields such as description, title, urgency, assignee, and status.

Support agents can click the incident ID to open the full incident in PagerDuty, enabling real-time visibility without switching platforms.