Scale Your Customer Support with a WhatsApp Ticketing System
Convert WhatsApp chats into structured support tickets your team can track, prioritize, and resolve. Eliminate missed messages and deliver consistent customer support at scale.
- No-code setup
- Works with WhatsApp Business API
- Scales with your support team
- No credit card required
- Cancel anytime
Trusted by companies of all sizes
Handle WhatsApp Support Smarter with BoldDesk
- No credit card required
Instantly Connect Your WhatsApp Business API — Your Way
BoldDesk works seamlessly with leading WhatsApp Business API providers, giving you full flexibility to set up your WhatsApp ticketing system.
Meta WhatsApp Cloud API
Direct integration with Meta’s official WhatsApp Cloud API for scalable messaging infrastructure.
Twilio WhatsApp API
Ideal for businesses already using Twilio’s communication platform and automation tools.
Gupshup
Native integration with Gupshup’s WhatsApp API for global, high‑throughput messaging.
WhatsApp Setup Made Simple
Connect WhatsApp to BoldDesk in minutes once your WhatsApp Business API is approved.
- Connect Meta, Twilio, or Gupshup
- Supports official WhatsApp business numbers
- Guided setup, no complexity
- Multiple numbers, one inbox
Customer Testimonials
Don’t Take Our Word for It
-
Amy, Customer Engagement Team at Syncfusion “BoldDesk provided an all-in-one solution that saves time and reduces redundancy, improving the user experience and shortening ticketing time by 50%.”
-
Mike Omiccioli Apexa iQ “Almost overnight, a problem that I've been fighting with every other day went away.”
-
Luc Fombonne ioteecs “I didn't know BoldDesk one year ago, and I have discovered a very good solution. Easy to integrate. The API is very well documented”
-
John S Head of Customer Support Ethos Beauty Partners "BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products."
- Harsha R Support Team Lead LTIMindtree
"The overall application functionality is good, UI/UX and the configurations including automations all the other services are constantly working fine."
- Carlos R VP of Operations Movisis Tecnologia Limited
"BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully."
Frequently Asked Questions
How does WhatsApp message‑to‑ticket conversion work in BoldDesk?
Incoming WhatsApp messages are shown in BoldDesk, where agents can use AI assistance to quickly convert conversations into support tickets. Agents review the message, trigger the conversion with a simple action, and add context if needed.
Is it easy to integrate my WhatsApp Business number with BoldDesk?
BoldDesk allows you to easily connect your WhatsApp Business API number in just a few clicks. It also supports multiple WhatsApp numbers for different brands, teams, or departments.
Do I need WhatsApp Business API approval to use BoldDesk?
Yes. WhatsApp Business API approval is required from Meta or an official provider.
Does BoldDesk support multimedia messages on WhatsApp?
Yes. BoldDesk supports WhatsApp multimedia messages such as images, videos, audio, files, and documents. Agents can view, send, and manage these media messages directly within the shared inbox, keeping conversations clear and complete.
Can BoldDesk route WhatsApp tickets to the right support teams?
Yes. BoldDesk uses group‑based assignments to automatically route WhatsApp tickets to the appropriate teams for faster, more accurate resolution.
Start Delivering Better Support on WhatsApp
Stop juggling WhatsApp messages. With BoldDesk, track every conversation, route enquiries automatically, and respond faster, without missing a single customer.
- Up to 80% AI‑driven automation
- Supports 30+ languages
- 100+ powerful support features
- No credit card required
