Scale Your Customer Support with a WhatsApp Ticketing System

Convert WhatsApp chats into structured support tickets your team can track, prioritize, and resolve. Eliminate missed messages and deliver consistent customer support at scale.

  • No-code setup
  • Works with WhatsApp Business API
  • Scales with your support team
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Trusted by companies of all sizes

Handle WhatsApp Support Smarter with BoldDesk

Never miss a WhatsApp message

Easily turn every conversation into a trackable support ticket.

Chat naturally from your helpdesk

Resolve faster with AI

Manage WhatsApp at scale

Create a ticket and summarize support requests instantly using a WhatsApp ticketing system integrated into an AI-powered helpdesk dashboard
Easily turn every conversation into a trackable support ticket.
Create a ticket and summarize support requests instantly using a WhatsApp ticketing system integrated into an AI-powered helpdesk dashboard
Send and receive images, videos, audio, and documents in one place.
Send and receive documents seamlessly through a WhatsApp ticketing system connected to a unified helpdesk inbox
Automate replies and get AI‑suggested responses, summaries, and actions.
Speed up resolutions with AI summaries inside a WhatsApp ticketing system integrated with a smart, unified helpdesk dashboard
Handle multiple WhatsApp Business numbers from one help desk with smart ticket routing
Configure and manage multiple business numbers using a WhatsApp ticketing system designed for scalable customer support operations
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Instantly Connect Your WhatsApp Business API — Your Way

BoldDesk works seamlessly with leading WhatsApp Business API providers, giving you full flexibility to set up your WhatsApp ticketing system.

Meta WhatsApp Cloud API

Direct integration with Meta’s official WhatsApp Cloud API for scalable messaging infrastructure.

Twilio WhatsApp API

Ideal for businesses already using Twilio’s communication platform and automation tools.

Gupshup

Native integration with Gupshup’s WhatsApp API for global, high‑throughput messaging.

WhatsApp Setup Made Simple

Connect WhatsApp to BoldDesk in minutes once your WhatsApp Business API is approved.

  • Connect Meta, Twilio, or Gupshup
  • Supports official WhatsApp business numbers
  • Guided setup, no complexity
  • Multiple numbers, one inbox
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Customer Testimonials

Don’t Take Our Word for It

Read Reviews
Customer review: BoldDesk delivers exceptional service and user-friendly features, making it ideal for efficient desk management.
Amy, Customer Engagement Team at Syncfusion

“BoldDesk provided an all-in-one solution that saves time and reduces redundancy, improving the user experience and shortening ticketing time by 50%.”
Person wearing glasses and a green sweater sitting indoors near a window, with a desk and computer in the background
Mike Omiccioli Apexa iQ

“Almost overnight, a problem that I've been fighting with every other day went away.”
Person with glasses and beard resting chin on hand, looking at the camera
Luc Fombonne ioteecs

“I didn't know BoldDesk one year ago, and I have discovered a very good solution. Easy to integrate. The API is very well documented”
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John S Head of Customer Support
Ethos Beauty Partners

"BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products."
G2 logo representing the software review platform for ratings and user feedback
Harsha R Support Team Lead
LTIMindtree

"The overall application functionality is good, UI/UX and the configurations including automations all the other services are constantly working fine."
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Carlos R VP of Operations
Movisis Tecnologia Limited

"BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully."

Frequently Asked Questions

Incoming WhatsApp messages are shown in BoldDesk, where agents can use AI assistance to quickly convert conversations into support tickets. Agents review the message, trigger the conversion with a simple action, and add context if needed.

BoldDesk allows you to easily connect your WhatsApp Business API number in just a few clicks. It also supports multiple WhatsApp numbers for different brands, teams, or departments.

Yes. WhatsApp Business API approval is required from Meta or an official provider.

Yes. BoldDesk supports WhatsApp multimedia messages such as images, videos, audio, files, and documents. Agents can view, send, and manage these media messages directly within the shared inbox, keeping conversations clear and complete.

Yes. BoldDesk uses group‑based assignments to automatically route WhatsApp tickets to the appropriate teams for faster, more accurate resolution.

Start Delivering Better Support on WhatsApp

Stop juggling WhatsApp messages. With BoldDesk, track every conversation, route enquiries automatically, and respond faster, without missing a single customer.

  • Up to 80% AI‑driven automation
  • Supports 30+ languages
  • 100+ powerful support features
  • No credit card required
  • Up to 80% AI‑driven automation
  • 100+ powerful support features
  • Supports 30+ languages
  • No credit card required
Get Started Free
Help desk software interface showing ticket updates with multi-channel icons for Facebook, WhatsApp, and Slack.