Support metrics that reveal the real customer experience
Join this webinar to explore the support metrics that go beyond operational performance and uncover the real customer experience. Learn how to identify the indicators that matter most, measure customer satisfaction and effort, and transform support insights into meaningful improvements.
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Date & Time: 20 August 2026, 10:00AM ET
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Duration: 25 – 30 minutes
Thank You for Registering!
We’re excited to have you join our webinar. Your spot is confirmed—see you soon!
What You Will Learn
Which support metrics best reflect the customer experience
Why traditional support KPIs don't always tell the whole story
How to measure customer satisfaction and effort
Best practices for turning support data into actionable improvements
Using the right metrics to improve customer experience and business outcomes
Ways to identify customer journey friction points through support insights
Who Should Attend?
Customer Support Leaders
Support Managers, Team Leads, and Heads of Customer Support responsible for measuring and improving support performance.
Customer Experience (CX) Professionals
Professionals looking to gain deeper insights into customer satisfaction, loyalty, and overall service quality.
Support Operations & Analytics Teams
Teams responsible for reporting, performance measurement, process optimization, and operational excellence.
Help Desk Administrators
Platform owners and administrators seeking to leverage support data for better decision-making and customer outcomes.
Customer Success Teams
Professionals focused on increasing customer retention, engagement, and long-term satisfaction.
Speakers
Carter Harris
Webinar Host
Syncfusion
Movine Awuor Onyango
Product Specialist
BoldDesk
Trusted by companies of all sizes
Frequently Asked Questions
The webinar recording will be published on our official YouTube channel. It will be publicly accessible after the webinar ends.
The recording will remain fully accessible on our YouTube channel. You can watch it anytime at your convenience.
After registering, you’ll receive a confirmation email with the joining link. You’ll also find the link in the reminder emails sent before the event.
Yes! You’ll receive automated reminders leading up to the event to ensure you don’t miss it.
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