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AI agents for entertainment

AI-Native Entertainment Support with Unlimited Human Agents

Ticket spikes, stream outages and social buzz overwhelm fan support during every launch and live event, so AI agents resend tickets, fix stream access and answer fans 24/7 on every channel. No per-seat fees and no per-resolution fees.

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  • No credit card required
  • Free onboarding
  • 15-day free trial
BoldDesk chat workspace: Priya Shah writes that the tickets for Saturday’s show never arrived; the AI agent handling the conversation finds order T-58213 in the ticketing platform, sees that the email with the e-tickets bounced, reissues both QR codes through an API action and replies that the new tickets are in her inbox and wallet, and the status changes from Open to Resolved while the order card moves from Missing to Sent
of conversations resolved by AI
Up to 90%
accuracy in G2’s AI agent test
96%
languages, 24/7
40+

Trusted by companies of all sizes

BoldDesk customers including Acqueon, AFRY, Boiron, George Mason University, Legal Sea Foods, PostcardMania, United Way and Visasq Coleman

What it resolves

Lost Tickets Resent, Streams Fixed and Fans Answered in Seconds, Even at Peak

Connected to your ticketing, streaming and payment tools, the AI agent resolves routine fan requests on every channel, so your crew keeps the cases that need a person.

Priya Shah writes that the tickets for Saturday’s show never arrived; her profile shows a presale order for two seats, that the e-ticket email bounced and that the order is paid; the AI suggests reissuing the QR codes and three tasks follow: reissue the QR codes, send the e-tickets and fix her email address
  • Ticketing API action
  • Stripe
  • Email
Built with AI actions and MCP

Fans, orders, venues and amounts in the scenes are illustrative. Actions in your own systems run through the integration, API action or MCP server you connect.

Independent Evaluation

Tested by G2 on 50 Real Support Tasks. Tied for the Highest Accuracy

G2 ran nine customer experience AI agents through the same verified dataset: grounded answers, account actions, troubleshooting, and escalation by policy. BoldDesk was scored independently, like every other vendor.

G2 logo
BoldDesk Scorecard Tested October 8, 2026
Accuracy 96% · +10 pts vs. average
Evaluated-agent average: 86%
Policy compliance 89% · +11 pts vs. average
Evaluated-agent average: 78%
Overall points 217.5 / 250 · +21 vs. average

Source: G2 AI CX Agent Evaluations, General CX leaderboard. Scores reflect G2’s evaluation on the date shown and may change as agents are re-tested.

One AI team

AI Agents for Your Fans, AI Help for Your Event and Streaming Teams

Three agents share your policies, your fan data and one credit balance. Box office, live ops and artist teams join as human agents at no seat cost.

  • In live chat a fan asks whether the venue is step-free; the Support Agent replies that Gate B and the main floor are and shares the accessible seating guide, and the conversation is resolved with no ticket needed

    For your fans

    Support Agent

    Answers on chat, email, WhatsApp and social from the fan’s own order: tickets, passes, streams and memberships, any hour of an event.

    Explore Support Agent
  • Four new tickets are tagged on arrival: a stream that froze in the finale as urgent, tickets that never arrived as tickets, a seat change as seating, and a missing backstage pass as VIP

    For every ticket

    Background Agent

    Tags each new ticket by topic and urgency, puts stream outages and VIP requests at the top and spots repeat issues before the crew picks up.

    Explore Background Agent
  • A ticket about a postponed show folds into a three-point summary for the agent: the show moved from November 22 to December 6, two tickets worth 180 dollars paid by card, and a refund allowed by policy; then a reply is drafted, with Improve tone, Translate and Insert reply buttons

    For your agents

    Assist Agent

    Summarizes the thread, translates it and drafts the reply, so an agent starts a postponement or refund case already knowing the story.

    Explore Assist Agent

Connect Your Payments, CRM and Team Chat in Minutes

Native Stripe, Salesforce, HubSpot, Slack and Microsoft Teams integrations put the AI agent to work where your teams already are. Your ticketing, streaming and venue systems connect over API or MCP.

A fan writes in chat that her event tickets did not arrive; BoldDesk opens ticket EV-7710, the AI agent resends them, and Stripe, Salesforce, HubSpot, Slack, Microsoft Teams and WhatsApp light up in turn

Connect your ticketing or streaming platform over API or MCP

Guardrails

No Ticket Refunds, Transfers or Account Changes Without Your Rules

The AI agent works inside your refund, exchange and entry policies, asks the manager who owns an action before it runs, and records every step it takes.

  • Approval before sensitive actions

    Refunds over your limit, seat upgrades and any change you mark wait for a named manager.

  • A trace log of every step

    What the agent read, which tool it called, the result and why, ready for review.

  • Policy-bound refunds and transfers

    Each skill holds your postponement, exchange and transfer rules, so the AI agent never improvises a refund.

  • PII redaction

    Fan contact, payment and contract details masked in tickets, transcripts and reports.

96% accuracy in G2’s independent AI agent test, +10 pts vs. average

BoldDesk AI trace for a fan asking for a refund after a show was postponed: the ticket refund skill is matched, tickets.get_order reads the order, the refund policy check finds the 240 dollar amount over the 100 dollar auto-approval limit, the refund waits for the Box Office Manager Elena Park and is approved, stripe.create_refund returns the refund and the reply is sent; the status changes from Running to Completed and every step is saved to the audit log

Enterprise-Grade Security for Fan, Payment and Contract Data

Independently audited, encrypted end to end, and governed by the access rules your security and legal teams set for every team, venue and brand.

Security at BoldDesk
  • SOC 2 Type 2 badge

    SOC 2 Type 2

    Independently audited for security, availability and confidentiality.

  • GDPR badge

    GDPR

    Compliant with EU data protection rules, with a data processing agreement.

  • HIPAA badge

    HIPAA

    HIPAA compliance with a signed BAA, for health and accessibility details fans share with venues.

  • Your data stays yours

    Your data is only accessible to your AI agent and not used to train models.

  • AES-256 encryption

    Fan, ticket and payment data encrypted on a secure cloud architecture.

  • SSO and role-based access

    Each team, venue and brand sees only the tickets and data it should.

  • PII redaction

    Personal data masked in tickets, transcripts and reports.

Do’s and Don’ts for Entertainment Customer Support

See how event, streaming and venue teams keep fans moving. Review best practices, common mistakes and the impact each one has on entry, access and refunds.

Explore Guidelines

  • Best Practices

  • Common Mistakes

  • Impact

Frequently Asked Questions

What is an AI agent for entertainment and fan support?

An AI agent for entertainment and fan support is software that resolves fan requests, such as a missing ticket, a stream that will not load or a refund for a postponed show, instead of only answering questions about them. In BoldDesk it works on chat, email, WhatsApp and social channels, reads the order in your systems through API actions or MCP and takes the action there, with your rules deciding what runs on its own.

Which fan requests can the AI agent resolve on its own?

The AI agent resolves lost-ticket and QR code resends, seat or date swaps, venue and lineup questions, stream playback and login help, and refunds within the limits you set. Each action runs in your ticketing, streaming or payment system through an API action or MCP server, and anything outside your rules goes to a person.

Does BoldDesk integrate with our ticketing and streaming platform?

BoldDesk has no native ticketing or streaming integrations. Your ticketing, streaming, venue or membership platform connects to the AI agent as API actions, or as an MCP server that exposes its tools, limited to the orders and actions you allow. Stripe, Salesforce, HubSpot, Slack and Microsoft Teams are native integrations.

Can BoldDesk handle a surge when tickets go on sale or a stream drops?

Yes. The AI agent answers every channel at once, so a surge does not queue fans behind your team. The Background Agent tags outages and VIP requests as urgent on arrival, and SLA and surge rules route them to the on-call crew while a status update goes to every affected fan.

How do I stop the AI agent from issuing a ticket refund on its own?

Mark the refund action as approval-required, or set a rule such as refunds over $100 needing the Box Office Manager. The AI agent prepares the action, waits for the named approver, then runs it, and every step is saved in its trace.

How does BoldDesk protect fan and payment data?

BoldDesk holds a SOC 2 Type 2 report, complies with GDPR and supports HIPAA with a signed BAA. Data is encrypted with AES-256, access is role-based with SSO, personal data can be masked in tickets and reports, and your data is not used to train models.

When does the AI agent hand a fan to a person?

When a fan asks for a person, is upset, is a VIP you route to a named team, or the case needs a decision outside your rules, the AI agent passes the conversation to an agent with the history and the steps it took, so nobody repeats the story.

How is BoldDesk priced for an entertainment company?

Plans start at $99 a month, billed yearly, with 500 AI credits and unlimited human agents, so every venue, event crew and shift can add agents without seat fees. There are no per-resolution fees, and extra AI credits are $40 per 1,000.

Get started

Let AI Agents Take the Routine Off Your Fan Support Queue

Connect your channels and watch the AI agent resolve its first fan requests today.

Start Free Trial Book a Demo
  • No credit card required
  • Free onboarding and migration
  • Unlimited human agents