Email Ticketing System
Shared Inbox Software
Multi Brand Help Desk
Internal Help Desk Software
Trouble Ticketing Software
Mobile Help Desk 
What happens when an agent responds to an email notification?
The Agent replies will be published as public comments, and all ticket members will be notified. Updating via email does
When creating a ticket in BoldDesk, can we use a reply-to email address as the requester?
Yes, the ticket Requester can be the Reply-to email address. You must enable the following option in order to use
How to upload files larger than 20 MB?
BoldDesk supports uploading files up to 20 MB. Since this is not a file-sharing app, the certain limit has been imposed
I have updated confidential information in the ticket, how to edit the message?
Yes, There is an option available to edit/delete updates, but an email alert will not be sent for any edit
What is a contact group?
A contact group is an entity to group related contacts/users. You may also consider a contact group as a company
What is a contact?
A contact is nothing but a customer account/record.
Can I map multiple contact groups to a contact?
Yes, multiple contact groups can be mapped to a contact. By default, this feature is disabled. To enable, go to Admin
Can I add multiple brands under the same organization/tenant?
Yes, BoldDesk supports the multi-branding feature. Using this, multiple customer portals can be set up under single tenant/organization.Multiple configurations can
Can I white label or rebrand the customer-facing support portal?
Yes, BoldDesk supports rebranding the customer portal to match your organization’s brand. URL of customer-facing support portal can also be
