Email Ticketing System
Shared Inbox Software
Multi Brand Help Desk
Internal Help Desk Software
Trouble Ticketing Software
Mobile Help Desk 
What is a contact?
A contact is nothing but a customer account/record.
Can I map multiple contact groups to a contact?
Yes, multiple contact groups can be mapped to a contact. By default, this feature is disabled. To enable, go to Admin
Can I add multiple brands under the same organization/tenant?
Yes, BoldDesk supports the multi-branding feature. Using this, multiple customer portals can be set up under single tenant/organization.Multiple configurations can
Can I white label or rebrand the customer-facing support portal?
Yes, BoldDesk supports rebranding the customer portal to match your organization’s brand. URL of customer-facing support portal can also be
Can I pull real-time data from BoldDesk for external system integrations?
Yes, BoldDesk supports webhooks for Ticket, Contact, and Contact Group events. It allows you to send real-time data from the
If I reply to a ticket will it create a new ticket/thread in the same ticket?
If you reply to an existing ticket email, the reply will be added to the same ticket.
Does BoldDesk support to create/update a ticket via Email?
Yes, tickets can be created and updated via email using the BoldDesk by sending an email to the configured support
Where can I find the latest release changelogs of BoldDesk?
You can check the Product Updates page for the latest release updates and announcements.
Are there APIs available to integrate with external systems?
Yes, BoldDesk provides a rich set of APIs to developers for external application integrations. For further details, refer to
