BoldDesk validates whether the replied user is related to the ticket or not; if not, it will be updated as

No, all email actions (New ticket/Response) are public.

No, all email actions (New ticket/Response) are public and the members in the ticket will be notified.

Yes, you can disable email ticketing. But this will disable all the incoming email replies/creation activities. Navigate to Admin >

Yes, BoldDesk allows you to send personalized emails by including the Agent’s name in the email display name. However, the

No, BoldDesk does not currently support your own SMTP email server. You can use your own email, but it will

Yes, you can use our BoldDesk Triggers to create custom email notifications. Based on the ticket events, we have various

Yes, all email content in BoldDesk can be customized. navigate to Admin -> Email Notification -> Choose the appropriate email

Yes, you can use your own email address as the support email address by enabling the following settings. Navigate to