What's New Explore the new updates and features of BoldDesk in our September release. Learn More.
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What's New Explore the new updates and features of BoldDesk in our September release. Learn More.
Includes ticketing system & knowledge base software.
Deal Starts in Nov 1st, 2023 :
Days
Hours
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Save 40%
Includes all the features
MOST POPULAR
All Standard features, plus
All Pro features, plus
Includes all the features
MOST POPULAR
All Standard features, plus
All Pro features, plus
Compare the features and benefits of each plan. Still unsure which plan is best for you? We’re here to help
Ticket Management | Standard | Pro | Business |
|---|---|---|---|
Email to Tickets |  | | |
Ticket History | | | |
Ticket Tags | | | |
Message Tags | | | |
Canned Responses | | | |
Split Tickets | | | |
Clone Tickets | | | |
Related Tickets | | | |
Parent-Child Tickets | | | |
Spam Tickets | | | |
Suspended Tickets | | | |
Deleted Tickets | | | |
Private Tickets | | | |
Ticket Insights | | | |
Ticket Worklog | | | |
Edit & Delete Message | | | |
Export Tickets | | | |
Forward Ticket |  | | |
Merge Ticket | | | |
Lock Ticket | | | |
Ticket Sharing | | | |
Bulk Edit | | | |
Convert Ticket Message to KB | | | |
Agent Signature | | | |
Satisfaction Surveys (CSAT) | | | |
Multilingual Help Desk | | | |
Embedded Web Widgets | | | |
Embedded Web Forms | | | |
Ticket Approvals | | | |
Activity/Task Management | | | |
Category based Email Support | | | |
Attachment File storage | 25 GB | 100 GB | 1 TB |
Knowledge Base | Standard | Pro | Business |
|---|---|---|---|
Public Knowledge Base | | | |
Article Comments | | | |
SEO for Knowledge Base | | | |
Link KB Article in Ticket | | | |
Article Advance Filter | | | |
Show Popular, Recent, Related Articles | | | |
Estimate Read Time | | | |
Full Screen Editor | | | |
Customer Portal | | | |
Print Article | | | |
Internal or Private Knowledge Base | | | |
Multilingual Knowledge Base | | | |
Embeddable KB Widget | | | |
Article Template | | | |
Import from Word Document | | | |
Article Sections (Hierarchy) | | | |
Approval Workflow Status | | | |
Auto Save in Drafts | | | |
Article Versioning & Restore | | | |
Tag Management | | | |
Article Insights | | | |
Article Feedback | | | |
Clone Article | | | |
Share Article | | | |
Automatic Sitemap Generation | | | |
Auto Suggest Articles | | | |
Insert KB Article in Ticket Response | | | |
Article Expiration | | | |
Article Status Indicator | | | |
Knowledge Base Specific to a Contact Group | | | |
Multi-brand Knowledge Base | | | |
Automation & AI | Standard | Pro | Business |
|---|---|---|---|
Ticket Auto Assignment (round robin) | | | |
Event-Based Rules (Create and Update Trigger) | | | |
Time Based Rules (Time Trigger) | | | |
Number of SLA Rules | Single | Multiple | Multiple |
SLA Reminder Notification | | | |
SLA Escalation Notification | | | |
Business Hours and Holidays List | Single | Multiple | Multiple |
Artificial Intelligence (Beta)
| | | Add-on |
Customization | Standard | Pro | Business |
|---|---|---|---|
Ticket Custom Fields | | | |
Ticket Form Fields | | | |
Contact Custom Fields | | | |
Contact Group Custom Fields | | | |
Field Dependencies | | | |
Field Display Condition | | | |
Custom Views | | | |
Agent Portal Customization | | | |
Customer Portal Customization | | | |
Custom Status | | | |
Custom Agent Roles | | | |
Custom Email Template | | | |
Customer Management | Standard | Pro | Business |
|---|---|---|---|
Unlimited Contacts | | | |
Unlimited Contact Group | | | |
Contact Activity History | | | |
Contact Group Activity History | | | |
Contact Impersonate | | | |
Export Contacts | | | |
Export Contact Groups | | | |
Contact Custom Fields | | | |
Contact Group Custom Fields | | | |
Merge Contact | | | |
Add Contacts to Multiple Contact Groups | | | |
Help Desk | Standard | Pro | Business |
|---|---|---|---|
Rebranding | | | |
Custom Emails (Email to Ticket) | 2 | 5 | 10 |
Multi-brand Help Desk | | | |
Multi-brand Knowledge Base | | | $500 / brand |
Multi-brand with Custom Domain Mapping | | | |
Multi-brand with Custom SSL Certificate | | | |
Security | Standard | Pro | Business |
|---|---|---|---|
Built-In SSL | | | |
Digitally Signed Emails (DKIM) and DMARC | | | |
Email SPAM Control | | | |
Roles and Permissions | | | |
Custom Domain Mapping | | | |
Social Login Integration | | | |
Single Sign-On (OAuth and OpenID) | | | |
Advanced Password Polices | | | |
Audit Logs | | | |
Custom SSL Support | | | |
Dashboard & Reports | Standard | Pro | Business |
|---|---|---|---|
Support Monitoring Dashboard | | | |
Support Traffic Dashboard | | | |
SLA Dashboard | | | |
Work Log Report | | | |
Ticket Conversation Report | | | |
Export Report | | | |
CSAT Dashboard | | | |
Agent/Group Performance Dashboard | | | |
Contact/Contact Group Performance Dashboard | | | |
Integrations | Standard | Pro | Business |
|---|---|---|---|
Rest API Rate (Requests per Minute) | 100 | 300 | 500 |
Webhooks | | | |
3rd Party Integrations | Standard | Pro | Business |
|---|---|---|---|
Zapier | | | |
JIRA | | | |
Salesforce | | | |
Azure Devops | | | |
Microsoft Teams | | | |
Shopify integration | | | |
Custom Apps | | | |
Google Drive | | | |
Microsoft OneDrive | | | |
Dropbox | | | |
Support | Standard | Pro | Business |
|---|---|---|---|
Email Support – 24X5 | | | |
Chat Support – 24X5 | | | |
Migration Assistance * | | | |
Syncfusion has been helping developers worldwide build powerful line-of-business software for over 22 years. Our flagship component suite includes over 1,800 UI widgets and frameworks that help reduce development time and complexity.
This BoldDesk Black Friday offer gives you 20% off on monthly plans and 40% off on yearly plans for your first year’s subscription.
BoldDesk lets you register a truly unlimited number of agents. There is no need to pay per seat, agent, user, or license.
The Black Friday offer is valid from Nov. 1 to 11:59 PM EST on Dec. 3, 2023.
The discount percentages are based on monthly pricing for each plan.
This promotion is only valid for first-time users. This discount cannot be combined with any other offers.
Your subscription will renew at BoldDesk’s regular price. If you choose a yearly payment plan, that price is 20% lower than the monthly payment plan’s.
Syncfusion is trusted by the world's leading companies
