What's New Explore the new updates and features of BoldDesk in our November release. Learn more
Black Friday Sale
10%
OFF
HelpDesk
Includes these features:
HelpDesk & Live Chat
All Scale features, plus:
HelpDesk & Live Chat
All Momentum features, plus:
HelpDesk
Includes these features
HelpDesk & Live Chat
All Scale features, plus:
HelpDesk & Live Chat
All Momentum features, plus:
Compare all the plans & features
Compare the features and benefits of each plan. Still unsure which plan is best for you? We’re here to help.
Unlimited Tickets | |||
Email to Tickets | |||
Ticket History | |||
Ticket Tags | |||
Message Tags | |||
Canned Responses | |||
Split Tickets | |||
Clone Tickets | |||
Related Tickets | |||
Parent-Child Tickets | |||
Spam Tickets | |||
Suspended Tickets | |||
Delete Tickets | |||
Private Tickets | |||
Ticket Insights | |||
Ticket Worklog | |||
Edit & Delete Message | |||
Export Tickets | |||
Embedded Web Widgets | |||
Embedded Web Forms | |||
Merge Ticket | |||
Lock Ticket | |||
Ticket Access Scope | |||
Email Notification | |||
In-App Notification | |||
Bulk Edit | |||
Ticket Sharing | |||
Forward Ticket | |||
Convert Ticket Message to KB | |||
Multiple ticket forms | |||
Agent Signature | |||
Satisfaction Surveys (CSAT) | |||
Multilingual Help Desk | |||
Agent Shifts | |||
Ticket Approvals | |||
Category-Based Email Support | |||
Attachment File Storage | 100 GB | 500 GB | 1 TB |
Live Chat | |||
Voice / Call | Via integration | Via integration | |
SMS | Via integration | Via integration |
Unlimited Message | |||
Unlimited Contacts | |||
Chat Widget | |||
Customization | |||
Custom Branding | |||
Visitor Tracking | |||
Viewed Pages | |||
History | |||
Visitor Notes | |||
Tags | |||
Private Notes | |||
Offline Messages | |||
Canned responses | |||
Chat Assignment | |||
Business hours | |||
Holiday List | |||
Multilanguage | |||
Email Transcripts | |||
Mobile App | |||
Multibrand |
Unlimited Articles | |||
Public Knowledge Base | |||
Internal or Private Knowledge Base | |||
Article Sections (Hierarchy) | |||
Article Comments | |||
SEO for Knowledge Base | |||
Link KB in Ticket | |||
Article Advance Filter | |||
Show Popular, Recent, Related Articles | |||
Estimate Read Time | |||
Full Screen Editor | |||
Customer Portal | |||
Print Article | |||
Auto Suggest Articles | |||
Article Reordering | |||
Auto Save in Drafts | |||
Article Insights | |||
Clone Article | |||
Share Article | |||
Embeddable KB Widget | |||
Article redirect support | |||
Article Expiration | |||
Article Status Indicator | |||
Import from Word Document | |||
Approval Workflow Status | |||
Article Feedback | |||
Automatic Sitemap Generation | |||
Article Versioning & Restore | |||
Convert ticket response to article | |||
Tag Management | |||
Multilingual Knowledge Base | |||
Article Template | |||
Manage KB Tags | |||
Knowledge Base Specific to a Contact Group | |||
Multibrand Knowledge Base |
Automation Rules on Ticket Creation | |||
Automation Rules on Ticket Updates | |||
Time Based Automation | |||
Ticket Macros | |||
Conditional Ticket Fields | |||
Round Robin Ticket Assignment | |||
Load Based Ticket Assignment | |||
SLA Management | Single | Multiple | Multiple |
Business Hours | Single | Multiple | Multiple |
SLA Reminder Notification | |||
SLA Escalation Notification | |||
Holidays List | Single | Multiple | Multiple |
Ticket Custom Fields | |||
Ticket Form Fields | |||
Field Dependencies | |||
Field Display Condition | |||
Agent Portal Customization | |||
Customer Portal Customization | |||
Custom Email Template | |||
Custom Ticket Views | |||
Custom Ticket Status | |||
Custom Agent Roles | |||
Custom Agent Status | |||
Contact Custom Fields | |||
Contact Group Custom Fields |
Unlimited Activities | |||
Activity Worklog | |||
Clone Activity | |||
Watchers | |||
Email Delivery Status | |||
Activity History | |||
Custom Activity Type |
Unlimited Contacts | |||
Unlimited Contact Group | |||
Import Contacts | |||
Import Contact Groups | |||
Contact Activity History | |||
Contact Group Activity History | |||
Contact Impersonate | |||
Export Contacts | |||
Export Contact Groups | |||
Contact Custom Fields | |||
Contact Group Custom Fields | |||
Merge Contact | |||
Add Contacts to Multiple Contact Groups |
Rebranding | |||
Custom Emails (Email to Ticket) | 5 | 10 | 10 |
Multibrand Help Desk | 10 brands | ||
Multibrand Knowledge Base | |||
Multibrand with Custom Domain Mapping | |||
Multibrand with Custom SSL Certificate |
Single Sign-On (OAuth and OpenID) | |||
Two-Factor Authentication (2FA) | |||
Social Login Integration | |||
Advanced Password Polices | |||
SOC 2 ® Type II Compliance | |||
IP Range Restriction | |||
Built-In SSL | |||
Custom Domain Mapping | |||
Custom Email Server | |||
Digitally Signed Emails (DKIM) and DMARC | |||
Email Spam Control | |||
Roles and Permissions | |||
Audit Logs |
Support Monitoring Dashboard | |||
Support Traffic Dashboard | |||
SLA Dashboard | |||
Work Log Report | |||
Ticket Conversation Report | |||
Ticket Metrics Report | |||
KB Dashboard | |||
Export Report | |||
Agent/Group Performance Dashboard | |||
Contact/Contact Group Performance Dashboard | |||
CSAT Dashboard | |||
Scheduled Report |
Rest API Rate (Requests per Minute) | 100 | 300 | 500 |
Webhooks |
Zapier | |||
Jira | |||
Salesforce | |||
HubSpot | |||
Pipedrive | |||
Microsoft Teams | |||
Slack | |||
Shopify | |||
Stripe | |||
WooCommerce | |||
Google Drive | |||
Microsoft OneDrive | |||
Dropbox | |||
Custom Apps | |||
Azure DevOps | |||
Azure AD (Microsoft Entra ID) | |||
Aircall | |||
Exotel (Ameyo) | |||
Ringover | |||
Office 365 Calendar | |||
MS Teams Meeting |
BoldDesk for iOS | |||
BoldDesk for Android |
Knowledge Base | |||
Email Support – 24X5 | |||
Chat Support – 24X5 | |||
Option to Choose your Data Center Location | |||
Migration Assistance | |||
Customer Success Manager |
Includes these features:
All Essential features, plus:
Talk to us
All Pro features, plus:
Usage | Essential | Pro | Business |
---|---|---|---|
No of Agents | Unlimited | Unlimited | Unlimited |
No of Contacts / End-users | Unlimited | Unlimited | Unlimited |
Tickets Per month | 1,000 / month | 2,500 / month | 10,000 / month |
Ticket Overage | $0.05 / ticket | $0.03 / ticket | $0.02 / ticket |
Chat Conversation Per month | - | 2,500 / month | 5,000 / month |
Chat Conversation Overage | - | $0.03 / chat | $0.02 / chat |
Activities/Task Per month | - | - | 5,000 / month |
Includes these features
All Essential features, plus:
Talk to us
All Pro features, plus:
Usage | Essential | Pro | Business |
---|---|---|---|
No of Agents | Unlimited | Unlimited | Unlimited |
No of Contacts / End-users | Unlimited | Unlimited | Unlimited |
Tickets Per Year | 12,000 / year | 30,000 / year | 120,000 / year |
Ticket Overage | $0.05 / ticket | $0.03 / ticket | $0.02 / ticket |
Chat Conversation Per Year | - | 30,000 / year | 60,000 / year |
Chat Conversation Overage | - | $0.03 / chat | $0.02 / chat |
Activities/Task Per Year | - | - | 60,000 / year |
Compare all the plans & features
Compare the features and benefits of each plan. Still unsure which plan is best for you? We're here to help.
Email to Tickets | |||
Ticket History | |||
Ticket Tags | |||
Message Tags | |||
Canned Responses | |||
Split Tickets | |||
Clone Tickets | |||
Related Tickets | |||
Parent-Child Tickets | |||
Spam Tickets | |||
Suspended Tickets | |||
Delete Tickets | |||
Private Tickets | |||
Ticket Insights | |||
Ticket Worklog | |||
Edit & Delete Message | |||
Export Tickets | |||
Embedded Web Widgets | |||
Embedded Web Forms | |||
Merge Ticket | |||
Lock Ticket | |||
Ticket Access Scope | |||
Email Notification | |||
In-App Notification | |||
Bulk Edit | |||
Ticket Sharing | |||
Forward Ticket | |||
Convert Ticket Message to KB | |||
Multiple ticket forms | |||
Agent Signature | |||
Satisfaction Surveys (CSAT) | |||
Multilingual Help Desk | |||
Agent Shifts | |||
Ticket Approvals | |||
Category-Based Email Support | |||
Attachment File Storage | 100GB | 500 GB | 1 TB |
Live Chat | |||
Voice / Call | Via integration | Via integration | |
SMS | Via integration | Via integration |
Unlimited Message | |||
Unlimited Contacts | |||
Chat Widget Customization | |||
Custom Branding | |||
Visitor Tracking | |||
Viewed Pages History | |||
Visitor Notes | |||
Tags | |||
Private Notes | |||
Offline Messages | |||
Canned responses | |||
Chat Assignment | |||
Business hours | |||
Holiday List | |||
Multilanguage | |||
Email Transcripts | |||
Mobile App | |||
Multibrand |
Unlimited Articles | |||
Public Knowledge Base | |||
Internal or Private Knowledge Base | |||
Article Sections (Hierarchy) | |||
Article Comments | |||
SEO for Knowledge Base | |||
Link KB in Ticket | |||
Article Advance Filter | |||
Show Popular, Recent, Related Articles | |||
Estimate Read Time | |||
Full Screen Editor | |||
Customer Portal | |||
Print Article | |||
Auto Suggest Articles | |||
Article Reordering | |||
Auto Save in Drafts | |||
Article Insights | |||
Clone Article | |||
Share Article | |||
Embeddable KB Widget | |||
Article redirect support | |||
Article Expiration | |||
Article Status Indicator | |||
Import from Word Document | |||
Approval Workflow Status | |||
Article Feedback | |||
Automatic Sitemap Generation | |||
Article Versioning & Restore | |||
Convert ticket response to article | |||
Tag Management | |||
Multilingual Knowledge Base | |||
Article Template | |||
Manage KB Tags | |||
Knowledge Base Specific to a Contact Group | |||
Multibrand Knowledge Base |
Automation Rules on Ticket Creation | |||
Automation Rules on Ticket Updates | |||
Time Based Automation | |||
Ticket Macros | |||
Conditional Ticket Fields | |||
Round Robin Ticket Assignment | |||
Load Based Ticket Assignment | |||
SLA Management | Single | Multiple | Multiple |
Business Hours | Single | Multiple | Multiple |
SLA Reminder Notification | |||
SLA Escalation Notification | |||
Holidays List | Single | Multiple | Multiple |
Ticket Custom Fields | |||
Ticket Form Fields | |||
Field Dependencies | |||
Field Display Condition | |||
Agent Portal Customization | |||
Customer Portal Customization | |||
Custom Email Template | |||
Custom Ticket Views | |||
Custom Ticket Status | |||
Custom Agent Roles | |||
Custom Agent Status | |||
Contact Custom Fields Status | |||
Contact Group Custom Fields |
Unlimited Activities | |||
Activity Worklog | |||
Clone Activity | |||
Watchers | |||
Email Delivery Status | |||
Activity History | |||
Custom Activity Type |
Unlimited Contacts | |||
Unlimited Contact Group | |||
Import Contacts | |||
Import Contact Groups | |||
Contact Activity History | |||
Contact Group Activity History | |||
Contact Impersonate | |||
Export Contacts | |||
Export Contact Groups | |||
Contact Custom Fields | |||
Contact Group Custom Fields | |||
Merge Contact | |||
Add Contacts to Multiple Contact Groups |
Rebranding | |||
Custom Emails (Email to Ticket) | 5 | 10 | 10 |
Multibrand Help Desk | 5 brands | ||
Multibrand Knowledge Base | |||
Multibrand with Custom Domain Mapping | |||
Multibrand with Custom SSL Certificate |
Single Sign-On (OAuth and OpenID) | |||
Two-Factor Authentication (2FA) | |||
Social Login Integration | |||
Advanced Password Polices | |||
SOC 2 ® Type II Compliance | |||
IP Range Restriction | |||
Built-In SSL | |||
Custom Domain Mapping | |||
Custom Email Server | |||
Digitally Signed Emails (DKIM) and DMARC | |||
Email Spam Control | |||
Roles and Permissions | |||
Audit Logs |
Support Monitoring Dashboard | |||
Support Traffic Dashboard | |||
SLA Dashboard | |||
Work Log Report | |||
Ticket Conversation Report | |||
Ticket Metrics Report | |||
KB Dashboard | |||
Export Report | |||
Agent/Group Performance Dashboard | |||
Contact/Contact Group Performance Dashboard | |||
CSAT Dashboard | |||
Scheduled Report |
Rest API Rate (Requests per Minute) | 100 | 300 | 500 |
Webhooks |
Zapier | |||
Jira | |||
Salesforce | |||
HubSpot | |||
Pipedrive | |||
Microsoft Teams | |||
Slack | |||
Shopify | |||
Stripe | |||
WooCommerce | |||
Google Drive | |||
Microsoft OneDrive | |||
Dropbox | |||
Custom Apps | |||
Azure DevOps | |||
Azure AD (Microsoft Entra ID) | |||
Aircall | |||
Exotel (Ameyo) | |||
Ringover | |||
Office 365 Calendar | |||
MS Teams Meeting |
BoldDesk for iOS | |||
BoldDesk for Android |
Knowledge Base | |||
Email Support – 24X5 | |||
Chat Support – 24X5 | |||
Option to Choose your Data Center Location | |||
Migration Assistance | |||
Customer Success Manager |
HelpDesk
Includes these features:
HelpDesk & Live Chat
All Scale features, plus:
HelpDesk & Live Chat
All Momentum features, plus:
HelpDesk
Includes these features
HelpDesk & Live Chat
All Scale features, plus:
HelpDesk & Live Chat
All Momentum features, plus:
Compare all the plans & features
Compare the features and benefits of each plan. Still unsure which plan is best for you? We’re here to help.
Unlimited Tickets | |||
Email to Tickets | |||
Ticket History | |||
Ticket Tags | |||
Message Tags | |||
Canned Responses | |||
Split Tickets | |||
Clone Tickets | |||
Related Tickets | |||
Parent-Child Tickets | |||
Spam Tickets | |||
Suspended Tickets | |||
Delete Tickets | |||
Private Tickets | |||
Ticket Insights | |||
Ticket Worklog | |||
Edit & Delete Message | |||
Export Tickets | |||
Embedded Web Widgets | |||
Embedded Web Forms | |||
Merge Ticket | |||
Lock Ticket | |||
Ticket Access Scope | |||
Email Notification | |||
In-App Notification | |||
Bulk Edit | |||
Ticket Sharing | |||
Forward Ticket | |||
Convert Ticket Message to KB | |||
Multiple ticket forms | |||
Agent Signature | |||
Satisfaction Surveys (CSAT) | |||
Multilingual Help Desk | |||
Agent Shifts | |||
Ticket Approvals | |||
Category-Based Email Support | |||
Attachment File Storage | 100 GB | 500 GB | 1 TB |
Live Chat | |||
Voice / Call | Via integration | Via integration | |
SMS | Via integration | Via integration |
Unlimited Message | |||
Unlimited Contacts | |||
Chat Widget | |||
Customization | |||
Custom Branding | |||
Visitor Tracking | |||
Viewed Pages | |||
History | |||
Visitor Notes | |||
Tags | |||
Private Notes | |||
Offline Messages | |||
Canned responses | |||
Chat Assignment | |||
Business hours | |||
Holiday List | |||
Multilanguage | |||
Email Transcripts | |||
Mobile App | |||
Multibrand |
Unlimited Articles | |||
Public Knowledge Base | |||
Internal or Private Knowledge Base | |||
Article Sections (Hierarchy) | |||
Article Comments | |||
SEO for Knowledge Base | |||
Link KB in Ticket | |||
Article Advance Filter | |||
Show Popular, Recent, Related Articles | |||
Estimate Read Time | |||
Full Screen Editor | |||
Customer Portal | |||
Print Article | |||
Auto Suggest Articles | |||
Article Reordering | |||
Auto Save in Drafts | |||
Article Insights | |||
Clone Article | |||
Share Article | |||
Embeddable KB Widget | |||
Article redirect support | |||
Article Expiration | |||
Article Status Indicator | |||
Import from Word Document | |||
Approval Workflow Status | |||
Article Feedback | |||
Automatic Sitemap Generation | |||
Article Versioning & Restore | |||
Convert ticket response to article | |||
Tag Management | |||
Multilingual Knowledge Base | |||
Article Template | |||
Manage KB Tags | |||
Knowledge Base Specific to a Contact Group | |||
Multibrand Knowledge Base |
Automation Rules on Ticket Creation | |||
Automation Rules on Ticket Updates | |||
Time Based Automation | |||
Ticket Macros | |||
Conditional Ticket Fields | |||
Round Robin Ticket Assignment | |||
Load Based Ticket Assignment | |||
SLA Management | Single | Multiple | Multiple |
Business Hours | Single | Multiple | Multiple |
SLA Reminder Notification | |||
SLA Escalation Notification | |||
Holidays List | Single | Multiple | Multiple |
Ticket Custom Fields | |||
Ticket Form Fields | |||
Field Dependencies | |||
Field Display Condition | |||
Agent Portal Customization | |||
Customer Portal Customization | |||
Custom Email Template | |||
Custom Ticket Views | |||
Custom Ticket Status | |||
Custom Agent Roles | |||
Custom Agent Status | |||
Contact Custom Fields | |||
Contact Group Custom Fields |
Unlimited Activities | |||
Activity Worklog | |||
Clone Activity | |||
Watchers | |||
Email Delivery Status | |||
Activity History | |||
Custom Activity Type |
Unlimited Contacts | |||
Unlimited Contact Group | |||
Import Contacts | |||
Import Contact Groups | |||
Contact Activity History | |||
Contact Group Activity History | |||
Contact Impersonate | |||
Export Contacts | |||
Export Contact Groups | |||
Contact Custom Fields | |||
Contact Group Custom Fields | |||
Merge Contact | |||
Add Contacts to Multiple Contact Groups |
Rebranding | |||
Custom Emails (Email to Ticket) | 5 | 10 | 10 |
Multibrand Help Desk | 10 brands | ||
Multibrand Knowledge Base | |||
Multibrand with Custom Domain Mapping | |||
Multibrand with Custom SSL Certificate |
Single Sign-On (OAuth and OpenID) | |||
Two-Factor Authentication (2FA) | |||
Social Login Integration | |||
Advanced Password Polices | |||
SOC 2 ® Type II Compliance | |||
IP Range Restriction | |||
Built-In SSL | |||
Custom Domain Mapping | |||
Custom Email Server | |||
Digitally Signed Emails (DKIM) and DMARC | |||
Email Spam Control | |||
Roles and Permissions | |||
Audit Logs |
Support Monitoring Dashboard | |||
Support Traffic Dashboard | |||
SLA Dashboard | |||
Work Log Report | |||
Ticket Conversation Report | |||
Ticket Metrics Report | |||
KB Dashboard | |||
Export Report | |||
Agent/Group Performance Dashboard | |||
Contact/Contact Group Performance Dashboard | |||
CSAT Dashboard | |||
Scheduled Report |
Rest API Rate (Requests per Minute) | 100 | 300 | 500 |
Webhooks |
Zapier | |||
Jira | |||
Salesforce | |||
HubSpot | |||
Pipedrive | |||
Microsoft Teams | |||
Slack | |||
Shopify | |||
Stripe | |||
WooCommerce | |||
Google Drive | |||
Microsoft OneDrive | |||
Dropbox | |||
Custom Apps | |||
Azure DevOps | |||
Azure AD (Microsoft Entra ID) | |||
Aircall | |||
Exotel (Ameyo) | |||
Ringover | |||
Office 365 Calendar | |||
MS Teams Meeting |
BoldDesk for iOS | |||
BoldDesk for Android |
Knowledge Base | |||
Email Support – 24X5 | |||
Chat Support – 24X5 | |||
Option to Choose your Data Center Location | |||
Migration Assistance | |||
Customer Success Manager |
Honors acknowledging BoldDesk's leading role in the help desk software market
Log in to BoldDesk, go to Billing and Subscription in the Admin Center, select a plan, and then proceed to the payment page. Apply the coupon code before completing payment.
This Black Friday offer is valid from November 1st, 2024, to December 5th, 2024, at 11:59 PM EST.
This promotion is only valid for first-time users. This discount cannot be combined with any other offers.
Your savings with the Black Friday deal on a BoldDesk plan depend on which payment plan you choose:
Your subscription will renew at BoldDesk’s regular price. If you choose a yearly payment plan, that price is 20% lower than the monthly payment plan.
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